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Travel BPO Services
Companies in the tourism, hospitality, and transport sectors play a crucial role in keeping the travel industry thriving. However, many airlines, hotels, and travel agencies get overwhelmed by handling administrative tasks, large volumes of bookings, and customer inquiries. Magellan Solutions provides travel BPO services that guarantee 24/7 customer support so that travel companies can focus more on achieving sustained growth.
At a Glance
| Best For | Online travel agencies (OTAs), travel agencies and tour operators, hotels and resorts, vacation rental businesses, car rental companies, and regional or charter airlines and aviation-services firms |
| Core Support | 24/7 travel customer support, reservations and booking management, disruption (IROPS) handling, and mid-office booking fulfillment |
| Delivery | Philippines-based, 24/7 follow-the-sun coverage across voice, chat, and email; multilingual support; scalable capacity that flexes for peak seasons and disruption events |
A Missed Call — or a Botched Booking — Costs You the Customer
When call volume spikes, a traveler facing a cancelled flight expects an answer now, not tomorrow. And behind the scenes, a single mishandled booking — a bad reissue, a missed refund — reaches the traveler as a ruined trip. Magellan covers both: round-the-clock traveler support and the mid-office fulfillment behind it.
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Unlock Outsourcing Potential
Our Travel BPO Services
Magellan Solutions offers impressive travel BPO services that ensure customers can reach out via phone, live chat, or email at any hour, while reducing operational overhead costs and ensuring strong returns on investment.
Why Travel Organizations Outsource
For many travel organizations, it is very challenging to ensure round-the-clock availability because of limitations in workforce and resources. Aside from this, travel organizations are eager to cut their operational costs by around 30%-60%. Finally, travel organizations want to be ready to face busy seasons and ensure they can handle travel demand spikes during holidays and summer breaks effectively.
Compliance and Data Security, Built In
Outsourcing travel support means trusting a partner with traveler identities, payment details, and booking records — and that trust is only worth extending to a provider that can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business-continuity planning that keep passenger and cardholder data protected.
Magellan holds ISO 27001 and PCI-DSS certifications — the recognized benchmarks for information security, payment data, and protected customer information. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.
Every employee signs a confidentiality agreement before job assignment — subject to Philippine law and prosecutable on breach. Access to your data is limited to the team working your account.
Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so patient support doesn't stop when circumstances change.
Who We Support
Our Onboarding Process
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Recruitment
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Frequently Asked Questions
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
