September 28, 2020
One of the keys to a successful business lies not only in the products or services but also to loyal customers. This is especially […]
September 25, 2020
Are you still managing your inbound call center in-house? At some point, you’ll need to let go of administrative tasks and allot most of […]
September 23, 2020
Are you an entrepreneur thinking about how to take your business to new levels of productivity? Are you looking at streamlining your current processes to […]
September 21, 2020
E-commerce businesses have surged in popularity in recent years. During the pandemic, the role of the e-commerce industry became even more important. However, the customer […]
September 18, 2020
These days, when choosing or purchasing products or services, clients tend to identify the most appropriate platform to use. The recent ATG study reveals […]
September 16, 2020
Businesses outsource their call center services to cut costs. But how can you calculate cost per call to make sure that you really save money […]
September 14, 2020
All businesses share the same goal — to attract new customers. However, catering to modern consumers has never been that easy. B2C lead generation ideas […]
September 11, 2020
Reaching out to a global market is the goal for most businesses. However, an international customer base means communicating with people from different time […]
September 9, 2020
Over the years, technological advancements have innovated business communication. This resulted in the birth of live chat, an essential functionality of a website. This […]
August 20, 2020
According to a survey by Harris interactive, 75% of customers feel that it takes too long for them to get in touch with a […]
August 18, 2020
Staying on top is a bit difficult in this digital age as the competition is increasing and becoming more intense. With all the advertisements […]
August 18, 2020
The outsourcing industry is constantly growing with more businesses globally utilizing it. Companies from Western countries, UK, and Australia commonly seek help from the […]
August 18, 2020
A call center is crucial to the success of any business. The performance of your call center can make or break your relationship with […]
August 18, 2020
Technological advances gave way to the proliferation of new modes of communication. For businesses, these new channels mean new ways to respond to customers […]
August 18, 2020
These days outsourcing healthcare call center services is a necessity. It’s the bare minimum for patients who expect healthcare providers to be efficient and […]