May 22, 2023
Are you ready to make your brand more appealing to diverse customers? Businesses deal with different types of customers every day, including those with […]
May 19, 2023
Business process management (BPM) is the process of planning and improving business processes. This approach is used for the company to meet its objectives. BPM […]
May 15, 2023
Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. But not all businesses provide a fantastic […]
May 12, 2023
With an ever-increasing population of buyers and consumers, one may think to generate qualified leads is an easy task. All businesses share the same goal […]
May 12, 2023
Small businesses need extra help to keep operations as smoothly as possible. Peak business hours can be demanding, especially with the increasing customer traffic […]
May 11, 2023
Order taking in the voice of a live person goes a long way in providing clarity in the mind of the customer. It establishes a lasting relationship that no automated systems can provide.
May 4, 2023
C-suite and other managerial positions usually need virtual assistants (VA) who serve as their secretaries. The most reliable virtual assistants are highly trained with years […]
April 28, 2023
Insurance companies encounter a variety of challenges nowadays. Increasing client demands, ever-changing regulations, and competition are some of the difficulties. Outsourcing administrative functions for […]
April 26, 2023
A free answering service pertains to an offer that a third-party company provides, which involves taking and relaying messages on behalf of a company. Answering […]
April 25, 2023
How do you rate your customer support services? Every business must exhibit excellent customer support services to win more loyal customers. The customer support service […]
April 24, 2023
Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements Nowadays, businesses should be up-to-date with the governing laws on data […]
April 19, 2023
If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service […]
March 27, 2023
Comparing Outsourcing: 8 Things to Look Out For Before selecting an outsourcing company, there are a lot of factors to keep an eye out for. […]
March 22, 2023
Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this. By using this type of […]
March 14, 2023
A glimpse of the Call Center Industry The first call center started its operations in the Philippines in 1992. For years, the industry significantly contributed […]
