October 18, 2019
Twenty-three years after HIPAA’s enactment into law, the U.S Department of Health and Human Services’ Office for Civil Rights (HSS-OCR) implements stricter enforcement of […]
September 11, 2019
Outsourcing is all the rage nowadays, especially call center outsourcing services. Once a taboo subject, outsourcing is now the status quo. But there’s more to […]
July 1, 2019
Not everyone knows what the true value of technical support is. But without it, we will not survive the digital age. Everywhere we look, […]
June 28, 2019
To further enhance its business processes and technology solutions, Magellan Solutions participated in ConnecTech Asia 2019, a technology trade show held in Singapore. This mega […]
June 27, 2019
There is a saying that conversations shape the world. In an era when communications today have literally blurred out the distance between the two parties, […]
June 25, 2019
Live answering services are not really that unusual these days, especially that we are already in the age of the Internet. However, to offer live […]