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May 22, 2023

Bilingual Answering Services: Meeting The Needs Of Diverse Customers

  Are you ready to make your brand more appealing to diverse customers? Businesses deal with different types of customers every day, including those with […]
May 19, 2023

The BPO Advantage: How Outsourcing Can Enhance Your Business Process Management

Business process management (BPM) is the process of planning and improving business processes. This approach is used for the company to meet its objectives. BPM […]
May 15, 2023

What Are Answering Services and Why Do Businesses Need Them?

Excellent customer service can lead to a more powerful sales funnel, which means more customers and business revenue. But not all businesses provide a fantastic […]
May 12, 2023

B2C Lead Generation Ideas and Strategies

With an ever-increasing population of buyers and consumers, one may think to generate qualified leads is an easy task. All businesses share the same goal […]
May 12, 2023

Virtual Answering Services: Is It A Cost-Effective Solution For Small Businesses?

  Small businesses need extra help to keep operations as smoothly as possible. Peak business hours can be demanding, especially with the increasing customer traffic […]
May 11, 2023

Real People, Real Results From An Order Taking Call Center

Order taking in the voice of a live person goes a long way in providing clarity in the mind of the customer. It establishes a lasting relationship that no automated systems can provide.
May 4, 2023

What Are The Common Mistakes That Virtual Assistants Make, And How Can They Be Avoided?

C-suite and other managerial positions usually need virtual assistants (VA) who serve as their secretaries. The most reliable virtual assistants are highly trained with years […]
April 28, 2023

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies

  Insurance companies encounter a variety of challenges nowadays. Increasing client demands, ever-changing regulations, and competition are some of the difficulties. Outsourcing administrative functions for […]
April 26, 2023

Exploring the Free Answering Service Pros and Cons

A free answering service pertains to an offer that a third-party company provides, which involves taking and relaying messages on behalf of a company. Answering […]
April 25, 2023

3 Initial Questions Before Choosing A Customer Support Outsourcing Service

How do you rate your customer support services? Every business must exhibit excellent customer support services to win more loyal customers. The customer support service […]
April 24, 2023

Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements

Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements   Nowadays, businesses should be up-to-date with the governing laws on data […]
April 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing

If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service […]
March 27, 2023

Comparing Outsourcing Quotes: 8 Things to Look Out For

Comparing Outsourcing: 8 Things to Look Out For Before selecting an outsourcing company, there are a lot of factors to keep an eye out for. […]
March 22, 2023

What is the Best Way to Analyze Call Center Performance?

Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this. By using this type of […]
March 14, 2023

10 Common Call Center Challenges

A glimpse of the Call Center Industry  The first call center started its operations in the Philippines in 1992. For years, the industry significantly contributed […]