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September 28, 2020
Customer Service in the Insurance Industry

Customer Service in the Insurance Industry: Securing Loyal Customers

  One of the keys to a successful business lies not only in the products or services but also to loyal customers. This is especially […]
September 25, 2020
Inbound Call Center

When Should You Outsource Your Inbound Call Center?

  Are you still managing your inbound call center in-house? At some point, you’ll need to let go of administrative tasks and allot most of […]
September 23, 2020
business process outsourcing

Business Process Outsourcing for Small Businesses: Yes or No?

Are you an entrepreneur thinking about how to take your business to new levels of productivity? Are you looking at streamlining your current processes to […]
September 21, 2020
e-commerce customer service best practices

11 E-Commerce Customer Service Best Practices You Should Follow

  E-commerce businesses have surged in popularity in recent years. During the pandemic, the role of the e-commerce industry became even more important. However, the customer […]
September 18, 2020
Customer Service Channels

Customer Service Channels Effective for Your Business

  These days, when choosing or purchasing products or services, clients tend to identify the most appropriate platform to use. The recent ATG study reveals […]
September 16, 2020
calculate cost per call

How To Calculate Cost Per Call In A Call Center

Businesses outsource their call center services to cut costs. But how can you calculate cost per call to make sure that you really save money […]
September 14, 2020
b2c lead generation ideas

B2C Lead Generation Ideas and Strategies You Can Start Today

All businesses share the same goal — to attract new customers. However, catering to modern consumers has never been that easy. B2C lead generation ideas […]
September 11, 2020
multilinguak call centers

Expanding Your Business With Multilingual Call Centers

  Reaching out to a global market is the goal for most businesses. However, an international customer base means communicating with people from different time […]
September 9, 2020
Live Chat Statistics 2020

Live Chat Statistics 2020: Trends and Insights Businesses Should Know

  Over the years, technological advancements have innovated business communication. This resulted in the birth of live chat, an essential functionality of a website. This […]
August 20, 2020
live chat support

Shorten Your Response Time With Live Chat Support

  According to a survey by Harris interactive, 75% of customers feel that it takes too long for them to get in touch with a […]
August 18, 2020
Customer Retention Strategies

12 Customer Retention Strategies Businesses Should Use

  Staying on top is a bit difficult in this digital age as the competition is increasing and becoming more intense. With all the advertisements […]
August 18, 2020
Outsourcing Destinations in Asia

Most Sought-After Outsourcing Destinations in Asia

  The outsourcing industry is constantly growing with more businesses globally utilizing it. Companies from Western countries, UK, and Australia commonly seek help from the […]
August 18, 2020
call center best practices

Call Center Best Practices You Can Apply To Your Small Business

  A call center is crucial to the success of any business. The performance of your call center can make or break your relationship with […]
August 18, 2020
examples of email customer services

12 Examples of Email Customer Service Best Practices

  Technological advances gave way to the proliferation of new modes of communication. For businesses, these new channels mean new ways to respond to customers […]
August 18, 2020
healthcare call center

Why Consider Outsourcing to a Healthcare Call Center

  These days outsourcing healthcare call center services is a necessity. It’s the bare minimum for patients who expect healthcare providers to be efficient and […]