Outsourced Tech Support
- Hire a team of dedicated professionals in the Philippines, available 24/7 for 365 days at half the price.
- Services include: Help Desk (Tier 1 and Tier 2 support), pre-sales IT Help Desk, service desk support, business application support, managed tech services and high-end tech support (Tier 3).
- Outsourced Tech support takes at least six weeks to go live. Learn more about our onboarding process.
Why Choose to Outsource Tech Support?
24/7 Multilingual Tech Support
We operate 24 hours everyday, it doesn't matter if it's holiday or not. Our Tech support services is available in nine languages: French, Italian, German, Japanese, Spanish, Korean, Thai, Bahasa Indonesia/Malaysia, and Chinese.
Best Value Tech Support For Small Businesses
Looking for effective yet affordable technical support services? Operating in a country with cheap market labor rate and thousands of expert Filipino IT professionals, outsourcing to Magellan Solutions gives you valuable ROI with the added benefit of higher user satisfaction.
Emphatic Tech Support Staff
Our professional services fuse two important elements in delivering effective technical support to users: logic and empathy. After determining the root cause of the problem, we use simplified instructions to guide the user in fixing product issues.
Regular Quality Assurance Monitoring
Highly-technical services require consistency and quality. To ensure that we adhere to user expectations, our QA team monitors your calls to determine the areas that need improvement. Through this, we make sure that we deliver only the best service to your customers.
Our Core Markets
Frequently Asked Questions
What Is Tech Support?
It is the subcontracting of basic and complex technical support functions to a call center company, mainly to reduce cost, improve focus, and manage customer relationships. Outsourcing tech support exists because it lower costs and takes care of the company's bottomline and most essential part of it's sales cycle, customer retention.
What Is The Difference Between Help Desk, Service Desk, And Tech Support?
Help desk refers to basic support such as answering simple problems, resetting password, and server backup. This is usually provided through phone. Service desk, on the other hand, is more strategic and has broader scope. It provides a primary point of contact between your business and your product users. Meanwhile, tech support deals with complex issues that the help desk cannot answer. Because of that, it requires the service of agents with extensive knowledge about the products and services.
What Is The Role Of Tech Support Outsourcing Services In Supporting Business Growth?
Tech support process outsourcing enables you to focus on your core competencies. The state-of-the-art ticket system and customer service expertise of outsourcing companies resolve technical issues faster. Additionally, a low-frustration tech support enhances customer experience and drives business growth. Tech support outsourcing services are subdivided into three levels:
Tier 1: Answers basic product issues
Tier 2: Provides advanced and in-dept support in troubleshooting and resolving technical problems
Tier 3: Specialized service delivered by expert IT professionals to assist users who experience complex technical issues.
Tier 1 and Tier 2 falls under the Help Desk services category while Tier 3 belongs to high-end tech support.
What Are The Benefits Of An Outsourced Tech Support?
In general, tech support process outsourcing improves your business’ overall wellness. To be more specific, here are its other benefits:
- Reduces the cost of managing a support team
- Hires and trains technical support agents before onboarding
- Provides multilingual support service to accommodate non-English speaking customers
- Strategic integration of customer service principles with technical know-how
- Scalable solutions to manage seasonal, high,and low call volumes
- All-encompassing tech support for small businesses
- Continuous quality assurance monitoring
Whatever the size of your business, seeking assistance from good outsourcing companies can benefit you in the long run.
Should You Outsource Tech Support?
If you want to reduce costs and stop dealing with non-stop complaints, then it’s a resounding YES! Tech support call center outsourcing helps you build your company’s reputation and maintain your good relationship with your existing customers. Call center pricing varies depending on so many variables, it's best to get in touch so you'll get an understanding if it is a wise business move.
What Services Can You Outsource to Tech Support Call Center?
Magellan Solutions offers a comprehensive range of outsourced tech support services for different business needs, as follows:
- Software installation
- Troubleshooting support
- Site navigation training
- Software training
- Software support
- Mobile app tech support
- Technical system configuration support
- Tier 1/ Tier 2 Help Desk for distributed and campus-based users
- Pre-sales IT Help Desk
- Business application support
- Service provisioning
- Managed services and high-end technical support (data recovery)
- Service desk outsourcing services
Tech Support Call Center Outsourcing by Magellan Solutions
When choosing tech support outsourcing companies, Magellan Solutions has it all for you. Let us help you in your customer retention efforts. Fill out the form below to get a free quote of our help desk services.
We have extensive experience in working with the following businesses:
- Software companies
- Computer and phone hardware companies
- Electronics companies
- Mobile application developers
- Technology companies
- Consumer electronics companies
- Video game companies
- And many more
Click the button below to start reaping the benefits of an outsourced tech support.