Call Center Support Services
According to the State of Global Customer Service Report by Microsoft, 61% of consumers have stopped transacting with a business after experiencing poor customer service.
If you do not want your business to experience the same, it is time to outsource your call center support services to Magellan Solutions.
Our 15 years in the service is proof of a reliable company, trusted by many businesses from different industries around the world. We are result-driven, doing business with high standards, well-organized processes, and with the help of our professional people.
What are Call Center Support Services?
These are the call center services that companies outsource to another company. It requires support staff to do a specific business process like technical support service, customer service, and many more.
Here, a team of professional agents is dedicated to your business. They will be the one to represent your brand and your company as a whole when customers have concerns regarding your products and services.
Why Should You Outsource Call Center Support Services?
Some of the important points to consider when thinking of outsourcing your call center support services are the following:
- Building You a Better Brand Image
As a call center support provider, we are an extension of your business, creating a promising and better brand image for you. We are equipped with top-notch materials as well as programs and software to achieve your goal and bring your business to greater heights of success. - Reliable Round-the-Clock Services
The 24/7 call center support services of Magellan Solutions allow businesses to connect with clients any time, even after regular office hours and during weekends, and holidays.
Based on a study, in the year 2020, round-the-clock customer support service is one of the things that consumers are already expecting from businesses. With this, the 24/7 feature creates a good impression of you as a reliable company for always being available when clients have concerns.
- Providing a Team of Experts
We have a team of trained call center support that guarantees to create a good customer relationship, improve the level of customer satisfaction, and increase your customer retention rate
If you cater to clients from different parts of the world, we got you. We have a multilingual support team to make your customer base wider.
- Customized Call Center Support Service Package
Nothing will go to waste. We want you to grow with us, which is why we created a special feature to help businesses get value-for-money services.
Create a custom-made call center support service package that is flexible, versatile, scalable, and versatile. This feature allows businesses to include only the specific and most important requirements by simply getting in touch with one of our business development officers. They will gladly assist you in getting the best out of what we can offer.
Help Desk Call Center
Hiring dedicated in-house staff for your help desk call center may cost you a fortune. This is why the growth rate of the help desk outsourcing industry as of today is said to be about 60-70% every year.
If you are aiming for cost-saving and other benefits of help desk call center service, outsource now from one of the top-notch call centers in the Philippines—Magellan Solutions.
Be a part of our continuously growing network of satisfied clients with our value-for-money help desk services. Our decade and a half of experience in the field is proof of our competitive quality service.
What is a Help Desk Call Center Service?
It is the type of service that assists with specific concerns about different products and services. This service commonly involves queries concerning digital systems, troubleshooting of a product, and many more.
Is Help Desk the Same as Technical Support?
No, the help desk is different from technical support. This is a common mistake by people as these two services almost have the same function, which is to address queries from customers about technical problems. Moreover, both need technical knowledge and expertise, but their difference lies greatly in the following:
Most of the time, especially to big companies that are outsourcing, the help desk is mainly to provide technical assistance to employees of the same company. Meaning, the help desk is mostly to assist internal staff while the technical support is dedicated to helping the customers of the company.
The knowledge of a help desk agent is commonly limited to the product and services that the outsourcing company provides to customers. On the other hand, technical support representatives rely most of the time on the script to answer queries and solve problems about the product.
Since help desk agents have greater knowledge, they sometimes assist the technical support staff to solve the problem of a customer, especially when the concern is beyond the expertise of the staff.
