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Outsourced Technical Support
We are proud of our extensive experience as a trusted provider of technical support services for SMEs. With our outsourced tech support solutions, we cater to a wide range of industries, allowing us to effectively address the unique needs of every business.
Why Do You Need Technical Support Services?
IT help desk outsourcing will provide quick and easy solutions across several channels. By contracting the best tech support company, you can easily resolve technical issues and improve your agents' efficiency.
This function is simple, but your operations heavily rely on 24 7 computer tech support. That is why looking for a dependable call center outsourcing vendor is essential.
For starters, you have to look at the credibility of the company. Finding a BPO partner with years of experience in assisting different industries with their technical needs is critical.
Fortunately, Magellan Solutions offer tech support calls in almost every sector worldwide. We have a good reputation amongst the 100+ partner companies we have under our belt. Our trusted tech support team can work on your company 24/7 without much supervision.
Security is also one of the main reasons we are SMEs' best tech support provider. Our facilities and data privacy protocol has ISO and HIPAA, the benchmark in security standards.
Our Current Benchmarks For Outsourced Technical Support
Core Market Focus
United States, Australia, Europe, and Asia
IT Support Service For Your Business
You can have access to non-stop business operations using our agents that works on shifting schedule.
Flexible Pricing Option for SMEs
We accept packaged, results-based, and other business models
Our Approach To Outsourced Technical Support
Security and efficiency is our main goal when it comes to IT outsourcing services.
There is no denying that our information security makes us one of the best technical support companies. However, that is not the only benefit you can get from us. Our agents are also well-trained when it comes to customer support outsourcing. Here's how we do it:
- We hire people with backgrounds and in-depth knowledge in the tech support industry.
- We conduct precise training to enhance their IT skills.
- We provide a quality assurance team to monitor their performance in accordance with your KPIs.
Through these steps, expect an efficient and secure operation when it comes to outsourced IT support services. Whether you want to have internal IT support or customer service, we guarantee a favorable outcome for your business.
Technical Support Services
Hire people who will guide your customers with queries on your product. Our inbound customer service will be a great help to your operation as our agents are patient and empathetic.
Outsourced IT Support Services
Organize your point of contact by hiring people who will connect your customer and service provider. Our agents can schedule customers' maintenance requests with your service contract partner.
Help Desk Technical Services LLC
Use our service to get a lot of updated software available in the market. We provide installation and maintenance at the same time. Besides that, we can support software upgrades in the future too.
IT Service Desk Outsourcing
Avoid unnecessary technical errors by hiring people who can troubleshoot your system. Our tech support team can provide fast and effective solutions for your system. We can also give suggestions to prevent future errors.
IT Support As A Service
Hire people who will remotely fix your computer. Save yourself by training people on technical tasks for your company. Our agents have several years of experience working with different companies and various customers.
Now Is Your Chance! Experience Secured And Efficient IT Support When You Outsource With Us.
Our Business Developers will discuss with you all of our services depending on the list of your customers, desired business strategy, and expectations. We can also assist you in setting KPIs for your operations. Once we've done discussing all the necessary details then we can talk about the cost which we guarantee is affordable.
Choose Magellan
Years In the industry
Inbound + Outbound + Back Office Clients
Employees in the Philippines
Industries Catered To
Our Edge
SME-Focused Business Model
Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.
Top-Notch Talents
We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.
KPI Setting & Benchmarking
We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.
Flexible Pricing Options
Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month
Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.
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Contact us today for a free 60-min consultation
Thinking about outsourcing? Send us a message for a free 60-min consultation.
We'll read it and set up a call ASAP!
You can also contact our numbers:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
