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Full Coverage Business Process Outsourcing Services For SMEs

Outsource world-class talents for accounting services, legal LPO, data entry, order processing, medical coding, and more! We offer complete BPO services for SMEs. Hire talents that your business deserves today!

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Why Do You Need Insurance BPO?

There are 2 answers: (1) No, if you have readily-available human resources to perform back-office functions within your organization. (2) And yes, if you want to unlock another dimension to your business growth and sustainability — at a much affordable cost.

Let us explain.

While having full control over your business makes perfect sense, it goes against the nature of growth.

Because to genuinely evolve as an organization, focus is the single most critical factor. And true focus comes from learning to let go of business functions that can be done much more efficiently by a specialized partner organization.

Throughout our 17+ years in the industry of being that specialized partner organization for hundreds of businesses, we know that BPO Business Process Outsourcing Solutions work. And it works magnificently.

We have become the top and premiere BPO solutions provider in the country for keeping at it. Currently, we offer Call Center Outsourcing Services, Staff Leasing Services, Back Office Services, Community Moderation Services, Data Management Services, Virtual Assistant Services, Loan Processing Call Center, Debt Collection Services, Outsource Form Processing Services, Certificate Intelligent Document Processing and so much more. We are confident and experienced enough we can take your business to the next level.

Partner with the #1 SME-focused Call Center Services and BPO Outsourcing Provider in the Philippines for your BPO support requirements and customer handling success!

What BPO Outsourcing Services Are Right For Your Business?

Need help determining what services you need? Ask Magellan Solutions, a leading BPO support provider in the Philippines. We cover a broad range of services that will surely fit your needs – no matter how tailored and specific.

Call Center Outsourcing Services
We have custom-fit infrastructure to fit your business needs. Our 24 7 customer service comes fully-equipped with talents that passed our value-generating onboarding process assessment. This ensures you get the inbound or outbound service that you need.

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Staff Leasing Services
Hire the remote employees that you need while we handle all the necessary preparations. We take care of the pooling process, onboarding, payroll, and admin so you can start running your virtual teams right away.

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Back Office Services
Outsource your back-office while maintaining the quality output as you would expect from an in-house work. Our back-office services covers Technical Recruitment, Data Management, Transcription, Legal LPO, Content/ Community Moderation, 3D Services, and Digital Marketing.

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Community Moderation Services
Protect your brand reputation and user-generated content on your digital platform with us. Our content moderation services include text, video, image generated content for your website, marketplaces, and social platforms.
Data Management Services
Improve the efficiency of your data management to extract truly meaningful business insights. Propel your organization to have a data-driven environment and make informed and calculated strategies for growth and continuity.

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Virtual Assistant Services
Save as much as 70% in your business expenses, while providing high quality virtual customer support. We have reliable virtual assistant services for non-essential administrative tasks, creative projects, and technical help.

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Loan Processing Call Center
Get assistance for back-office tasks, such as business and mortgage processing and underwriting. And reduce loan processing costs by outsourcing part or all of your processes to us.

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Debt Collection Services
Maintain positive and healthy relationships with your customers by integrating customer service best practices into your debt collection. Our debt collection services to prevent bad debts, improve your cash flow, and complete your AR collections by streamlining your debt collection process.

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Outsource Form Processing Services
We take over the handling of huge number of forms daily. We process, validate, and store data for our clients in hospitals, financial institutions, government agencies, schools, e-commerce businesses, and many more.

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Certificate Intelligent Document Processing
Certificate and Intelligent Document Processing is one of the latest services that we provide. We receive certificate processing requests, perform the research for compliance, and work on the certificates and documents for successful filing and approval.

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Get ISO-Certified, 360-Coverage & Multi-Disciplined BPO Business Process Outsourcing Solutions

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Our Current Benchmark For Our BPO Services Solutions

300+

BPO Clients Across 50+ Industries

*as of March 2021*as of March 2021

24/7/365

99.9% BPO Call Center Operation Uptime

*we can service our clients in their most preferred regional time settings

17+

Years in BPO Services Industry and Leadership Role in the Market

*800 - 1000 FTEs-strong firm in the Philippines and the US

How Business Process Outsourcing Solutions Drive Growth And Focus

Clear-Cut Outsourcing Agreements

Clear-Cut Outsourcing Agreements

Most outsourcing agreements are legally structured by starting with a Master Service Agreement. This contract outlines the services that you expect from the outsourcing provider. Provisions and policies should be clearly stated in the agreement, as well as pricing for the service.

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Not A New-Age BPO And Call Center Services Company

Not A New-Age BPO And Call Center Services Company

We are almost a 2-decade company that started our operations way before outsourcing can be called an industry. The time that you save by outsourcing helps you to enhance your business functions. Your in-house departments can focus on developing your core business. At the same time, your outsourced team can take care of your customer service and sales. This combined effort increases efficiency and competence.

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SME-First & SME-Friendly Pricing Options And Models

SME-First & SME-Friendly Pricing Options And Models

We focus primarily about 90% of our entire organization on providing BPO services to SMEs. We have the best models for flexible pricing, transaction-based models, by-the-hour rates, and so forth. Talk to us to learn more about it today!

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Blended BPO Support

Blended BPO Support

We provide top-notch BPO and Call Center Solutions that keep you in close contact with your valued clients. With the extra edge of automated IVR call center technologies, you can give your business a chance to build a lasting relationship with your customers through trust and service reliability.

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Outsourced BPO Work Is A Smart Move

Outsourced BPO Work Is A Smart Move

There’s only a little time in a day to fit in all your tasks. Work smart! Outsource to a BPO company to help you strategically distribute your resources — time, money, effort, and workforce. See what our BPO services can do for you.

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Why Should You Work With Magellan Solutions?

Our BPO Services Are Simply Much Better And More Comprehensive Than The Rest

Our experience and authority allow us to quickly adapt to the requirements of our clients at any given time. We cover the most complete set of BPO services that our clients are not even aware of before communicating with us. We help organizations to reach their maximum potential by way of providing talents that are at par or even better than their local/in-house counterparts.

We Have Mastered Our Local Market That's Why We're A Global Agency

We are not a big and bright-eyed idea company that has gone through many dramatic bootstrapping. Magellan Solutions is a business that genuinely solves problems. We offer BPO solutions so businesses can have access to talents that can perform at a manageable cost, call center services to help your customers remain happy and engaged, and inbound and outbound services to complete the overall life cycle of customer acquisition and retention.

Expert On-Boarding Process And Hiring

What sets us apart is we have roots in this industry far beyond what oversimplified firms now offer. We are not anti-software and platform automation, but we understand the priceless value of human communication services. This is what your customers need and we're experts at procuring these talents and connecting them to our clients.

We're Here For The Long Haul

The inconvenient reality is that most SMEs don't make it very far, especially in these current times. But with a focused enough mindset and knack for cost management via outsourcing everyone can make it. At least, our clients do.
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What Is BPO Services?

An outbound call center service focuses on making calls and connecting to potential customers. Businesses use this service for their customer acquisition, sales, lead generation, appointment setting, or market research efforts.

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What Are The Benefits Of BPO Outsourcing?

On top of the obvious operational cost-savings benefit, BPO outsourcing provides businesses the ability to quickly hire the right kind of people into their organization. Apart from your own management of your outsourced employee, we also take charge of ensuring the quality work output and reliability of your employee's services.

What Are The Perks Of Outsourcing BPO Services?

Outsourcing BPO services solutions can give you these benefits:

  • Provides flexibility in the fast-changing business environment
  • Comes with lower costs because there is no need for a physical office and additional staff to hire
  • Offers you immediate contact with your customers
  • Helps in increasing customer satisfaction (CSAT) scores
  • Ensures that your agents with us are well-equipped to handle customer inquiries and concerns
  • Gives you more time to focus on your core competencies
  • Outsourcing companies have customized services suited for large companies, small businesses, and startups

How To Choose The Best BPO Support Services Provider?

In selecting the best partner for your outsourced requirements, make sure their quality of service, reliability, and portfolio are up to par with your standards. Price can be negotiated later down the line, but never the quality of work.

Launch A BPO Service Campaign With Us

As a preferred company for small and medium-sized business owners, Magellan Solutions provide world-class BPO services that not only fulfill your requirements but also exceed them.

Let's Talk About Your BPO Requirements And The Ideal Employees You Have In Mind

We want to connect you with the staff that gets your business and understands the importance of their role. Our ISO-certified onboarding process solves this for us both.

Then Let Us Plan How To Optimize Your BPO Service Project With Us; The Timelines, The Resources, And The Process And System You Want Implemented (Or We Can Do This For You)

We can either follow through your KPIs or we can help set it for you. We have an exhaustive list of successful clients across multiple industries that we can use as a model to pattern your engagement with us.

Finally, Let's Grow Together!

Our main goal for each and every client that we have is to see them grow indefinitely. From SMEs, our goal is to help you breakthrough both your short-term and future monumental goals.

Choose Magellan

19

Years In the industry

116

Inbound + Outbound + Back Office Clients

1248

Employees in the Philippines

80+

Industries Catered To

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Our Onboarding Process

Requirements Setting

1
Call center outsourcing

Recruitment

2

Agent Training

3

Campaign Incubation

4

Campaign Go Live

5

Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

GDPR Compliant
SDVOSB Certification
ISO 27001 Certification
PCI DDS Compliant
Trustwave Compliant
Supplier Clearinghouse

FEATURED INSIGHTS

Contact us today for a free 60-min consultation

    Thinking about outsourcing? Send us a message for a free 60-min consultation.

     

    We'll read it and set up a call ASAP!

    You can also contact our numbers:

     

    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724

    Frequently Asked Questions

    1What Is BPO Services?
    BPO services is an umbrella term for tasks performed by outsourced talents. In summary, these can be any tasks that a company can perform internally, but preferred to be outsourced to save on costs. Another benefit is the ability to co-manage these outsourced work with a reliable offshore placement service agency like Magellan Solutions.
    2What Is Outbound Call Center?
    Outbound call centers are firms that specialize in the set-up, implementation, measurement and turnaround of outbound calling services. These companies have both the technology, qualified pool of talents and resources to run a successful outbound campaigns.
    3What Is BPO Service Provider?
    A BPO service provider is any form that offer BPO services that covers both technical and creative tasks across multiple industries. Among the most popular support services include customer representation or customer service, community moderation services, and healthcare and legal BPO.
    4What Means BPO Services?
    BPO services is a contract-based agreement between any firm that wants to hire virtual staffing from a BPO service provider like Magellan Solutions.
    5What Are The Types Of BPO Services?
    Different types of BPO services include ITES, KPO, LPO, RPO, and the common BPO services like customer service and representation.

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