Phone Answering Service
We Are The #1 Phone Answering Service For SMEs. We Provide Extensive Customer Support To Businesses To Reduce the Turnaround Of Calls At a Lesser Cost.
Give us a Ring!
Why Do You Need Phone Answering Services?
We know that you want the best for your customers. But how is that possible when your company hides behind machines when they call in? Let us fix this and replace your automated voice machines with real people now. By making calls more personal and responsive, you can ensure all calls resolve within a few minutes.
It is a common scenario for growing companies to let employees handle multiple responsibilities, including customer support. However, this could be a more efficient and better use of time and resources. It is because you can easily outsource a phone servicing team to manage customer-related tasks.
Magellan Solutions's Phone Answering Call Center can ensure your customer calls are professionally handled. All calls will be answered promptly. We have a long list of skilled agents that undergo comprehensive customer service training.
We are also an ISO 27001-certified, HIPAA-compliant, and GDPR-compliant company. Embedded in our process is respect to data security. You can guarantee that we will keep information sacred and secure.
Finding a call center company to cater to multiple industry needs has never been this easy. Now that you found us, there are no more dissatisfied and angry customers. You can expect your CSAT score to rise in no time at all.
Ditch The Automated Voice Response And Let A Real Person Take Over Customer Calls
Contact us now, and our Business Development Team will tell you how we can help you create a meaningful business-customer relationship. By letting us take care of your customers, we will make sure to provide only the best. With our integrated Inbound and Outbound calling services, no call will be left unanswered.
Our Current Benchmarks For Phone Answering Service
Service Offering
24/7 Answering Service, Virtual Assistance Answering Services, Internet Tephone Answering Services, Answering Services for Small Business, 1-300 Answering Services,Emergency Answering Services, 1-800 Answering Services, 800 Answering Services and more!
Core Market Focus
United States, Australia, Europe, and Asia
Flexible Pricing Option for SMEs
We accept packaged, results-based, and other business models
Cost-Effective Services
Too many calls, but need more time? Avoid hang-ups, and let us help you grow your business! Our affordable services are packed with quality that definitely gives value for money.
Competent Virtual Receptionists
If you want to outsource your answering service, you’re on the right site! We can provide you with dedicated live virtual receptionists integrated with interactive voice responses to help deliver a high customer experience.
Around-the-Clock Services
We understand that customers are a business's lifeblood and that some businesses need this service 24/7. We will help you give them more than what they deserve— top-notch customer service.
Fast Onboarding Process
To achieve the best results out of our partnership, we develop customized processes that fit your requirements. We start it with you, and we do it fast.
Our Core Markets
United States
Australia
Europe
Asia
What is a Phone Answering Service?
The BPO company provides phone answering services to help companies answer live calls quickly. That's the nutshell definition of a Phone Answering BPO. Although, the type of inquiries and concerns varies depending on the service you will avail and the industry you belong to.
Getting an answering service can be a value-adding experience for your business. It is much easier to pay someone else to pick up the phone than to have your employees multitask. It helps you save time and resources with only a few dollars.
Also, a high-quality phone answering BPO can significantly improve your brand image, customer satisfaction, and retention. If you want your business to stand out and build better relationships with customers, start outsourcing it to us now.
How do answering services work?
It depends on what type of service you want to avail and what purpose you want your agents to serve. But to answer the question, these are some of the functions of a Phone Answering service provider:
- Forward callers to a designated company or service
- Take in customer feedback and messages
- Offer products
- Resolve customer issues and concerns
- Collect personal data
What companies use Phone Answering Services?
Believe it or not, Phone Answering Service is a very in-demand service. Here are some people or companies that use answering services:
- Entrepreneurs
- Small, internet-based businesses
- Law firms and other professional services firms
- Dentists and doctor’s offices
- Construction and real estate companies
- Large national and multinational corporations
What are the business benefits of getting a phone answering service?
Excellent customer service can do wonders for a business. Here are some of the well-known benefits of having an answering service:
- Answering services can take calls when you’re busy
- It can help you save money
- It can help you increase customer satisfaction
- Phone answering service can assist you in growing your business
Launch Your Phone Answering Services with us
Want to maximize your organization's reach? Need to be more efficient with work? Want to build a healthy relationship with customers? We can make it all happen.
1. Let's talk objectively about your organization's goal
Success doesn't happen overnight. Talk to us about your goals and objective. And we will provide you with ways we can achieve it in a realistic timeframe.
2. Tell us about your ideal people
We have a pool of talented agents that will surely help you create a difference in your company. We also do extensive training and comprehensive quality assurance, so our level of service never dips.
3. Let's make our relationship, long-term.
Other than providing stellar call center support, you can always give us a ring to help you with your next venture.
