Phone Answering Service

We are the #1 Phone Answering Service for SMEs. We provide extensive customer support to businesses to reduce turnaround of calls with lesser cost.


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Why You Need Phone Answering Services



We know that you want the best for your customers. But how is that possible when your company hides behind machines when they call in? Let us fix this and replace your automated voice machines with real people now. By making calls more personal and responsive, you can ensure that all calls gets resolved within a few a minutes.

It is a common scenario for growing companies to let employees handle multiple responsibilities, including customer support. However, this is inefficient and a waste of time and resources. It is because you can easily outsource a phone servicing team to managed customer-related tasks.

At Magellan Solutions, our Phone Answering Call Center can ensure your customer calls are professionally handled. All calls will be answered promptly. We have a long-list of skilled agents that undergo a comprehensive customer service training.

We are also a ISO 27001-certified, HIPAA-compliant and GDPR-compliant company. Embedded in our process is respect to data security. You can guarantee that we will keep information sacred and secured.

Finding a call center company to cater to multiple industry needs has never been this easy. Now that you found us, no more dissatisfied and angry customers. You can expect your CSAT score to rise in no time at all.

Partner with the #1 SME-focused Phone Answering Service Provider in the Philippines for your business today!

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Our approach to phone answering service

In a Phone Answering Call Center, the two important factors are quality and quantity.

We know you are excited to talk about pricing to get started. But before that let us tell something else, on top of our flexible pricing option:

  • We can get you skilled and top-quality agents that have call center experience.
  • We provide call center services to improve your CRM and CSAT score.
  • We can ensure that the quality of work never decreases with our comprehensive, in-house quality assurance team.

Set up your answering services to with us, Magellan Solutions. The leading call center outsourcing company for SMEs in the US.

24/7 Answering Service

24/7 answering service is a call center program that aims to make your business operates non-stop. Great customer service can give more good advantages to your product such as higher customer satisfaction rate and customer retention.

Virtual Assistant Call Answering Services

Accommodate large volumes of calls from your customers without making them wait too long. And ensure customer satisfaction by letting a highly qualified virtual secretary answering service be the front liner for your business.

Internet Telephone Answering Services

Many of the online users today prefer getting in touch with brands with just a click away. Take your customer service to great heights through outsourcing internet telephone answering service. Explore our solutions for you now.

Answering Services for Small Business

Never miss a single call again, even on holidays with our reliable answering service for small business. You can start immediately and secure clients for your business.

Emergency Answering Service

Accommodate both inbound and outbound emergency communications now. Our emergency response answering service includes answering phone calls, email responses, SMS replies and call transfers. So you will never miss a call again.

Ditch the automated voice response and let a real person take over customer calls

Contact us now and our Business Development Team will tell you how we can help you create a meaningful business-customer relationship. By letting us take care of your customers, we will make sure to provide only the best. With our integrated Inbound and Outbound calling services no call will be left unanswered.

Our Current Benchmarks For Phone Answering Service

Cost-Effective Services

Too many calls, but have limited time? Avoid hang ups and let us help you grow your business! Our affordable services is packed with quality that definitely gives value-for-money.

Competent Virtual Receptionists

If you are looking to outsource your answering service, you’re in the right site! We can provide you with dedicated live virtual receptionists integrated with interactive voice response to help deliver a high level of customer experience.

Around the Clock Services

We understand that customers are the lifeblood of a business and that there are businesses that need this service 24/7. We will help you give them more than what they deserve— a top-notch customer service.

Fast Onboarding Process

To achieve the best results out of our partnership, we develop customized processes that fit your requirements. We start it with you and we do it fast.

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Our Core Markets

USA

United States

australia

Australia

Europe

Europe

Asia

Asia

What is Phone Answering Service?


Phone answering is a service that BPO company provides to help companies answer live calls quickly. That's the nutshell definition of a Phone Answering BPO. Although, the type of inquiries and concerns varies depending on the service you will avail and the industry you belong.

Getting an answering service can be a value-adding experience for your business. It is much easier to pay someone else to pick up the phone than have your employees multi-task to do it. It helps you save time and resources with only a few dollars.

Also, a high-quality phone answering BPO can improve your brand image, customer satisfaction and retention significantly. If you want your business to stand out and build better relationship with customer, start outsourcing it to us now.

How do answering services work?

It depends on what type of service you want to avail and what purpose you want your agents to serve. But to answer the question, these are some of the function of a Phone Answering service provider:

  • Forward callers to a designated company or service
  • Take in customer feedbacks and messages
  • Offer products
  • Resolve customer issues and concerns
  • Collect personal data

What companies use Phone Answering Service?

Believe it or not, Phone Answering Service is a very in-demand service. Here are some people or companies that use answering service:

  • Entrepreneurs
  • Small, internet-based businesses
  • Law firms and other professional services firms
  • Dentists and doctor’s offices
  • Construction and real estate companies
  • Large national and multinational corporations

What are the business benefits of getting a phone answering services?

Excellent customer service can do wonders for a business. Here are some of the well known benefit of having an answering service:

  • Answering services can take calls when you’re busy
  • It can help you save money
  • It can help you increase customer satisfaction
  • Phone answering service can assist you in growing your business

Launch Your Phone Answering Services with us

Want to maximize your organization's reach? Need to be more efficient with work? Want to build a healthy relationship with customer? We can make it all happen.

1. Let's talk objectively about your organization's goal

Success don't happen overnight. Talk to us about your goals and objective. And we will provide you ways we can achieve it in a realistic timeframe.

2. Tell us about your ideal people

We have a pool of talented agents that will surely help you create a difference in your company. We also do extensive trainings and comprehensive quality assurance, so our level of service never dips.

3. Let's make our relationship, long term.

Other than providing stellar call center support, you can always give us a ring to help you with your next venture.

THE #1 CALL CENTER SERVICE PROVIDER IN THE PHILIPPINES TRUSTED BY OVER 100+ SMEs MONTHLY

For over 17 years, we have built Magellan Solutions to be the right answer for Phone Answering Service for small and medium businesses globally


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GIVE US A SHOUT

All good things starts with a Hello. Use the form below to drop us an email and we'll get back to you within the day, top-speed.


Frequently Asked Questions


How Does An Answering Services Call Center Work?

It is a service that provides phone support to callers who need assistance with concerns in gathering more information about a product, refunds, or any issues in their purchases.
Magellan Solutions strategically integrates the knowledge and skills of a live phone operator with the use of IVR and various CRMs to improve the quality of service that we provide to customers.

Why Outsource Answering Service

These are some of the instances that can tell you if you need an answering service:

  • Most of your phone calls went unanswered
  • Calls continue to come in even after your office hours or during the holiday
  • You are spending a significant amount of time answering calls
  • The receptionist services in your location are expensive
  • You want to maintain a professional image by providing good customer service

Who Needs Answering Services?

Any business that needs help in handling phone calls can benefit from outsourcing answering services. But to be more specific, here are the verticals and industries that can make use of a live phone answering service:

  • Law Offices
  • Medical Clinics and Hospitals
  • Dental Clinics
  • Limousine and Car Rental
  • Accounting Firms and Banks
  • Insurance
  • Telecommunications
  • Hospitality
  • Restaurants
  • Media and Communications
  • Marketing and Advertising
  • Mobile

Call Us For a
FREE CONSULTATION

US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724

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