Home | Inbound Calling | Phone Answering Service

Phone Answering Service

Elevate your customer experience: unmatched phone answering service tailored for SMEs. Reduce call turnaround time and costs with our comprehensive customer support.

Why Do You Need Phone Answering Services?

We know that you want the best for your customers. But how is that possible when your company hides behind machines when they call in? Let us fix this and replace your automated voice machines with real people now. By making calls more personal and responsive, you can ensure all calls are resolved within a few minutes.

It is a common scenario for growing companies to let employees handle multiple responsibilities, including customer support. However, this could be a more efficient and better use of time and resources. This is because you can easily outsource a phone servicing team to manage customer-related tasks.

Magellan Solutions's Phone Answering Call Center can ensure your customer calls are professionally handled. All calls will be answered promptly. We have a long list of skilled agents who undergo comprehensive customer service training.

We are also an ISO 27001-certified, HIPAA-compliant, and GDPR-compliant company. Embedded in our process is respect to data security. You can guarantee that we will keep information sacred and secure.

Finding a call center company to cater to multiple industry needs has never been this easy. Now that you found us, there are no more dissatisfied and angry customers. You can expect your CSAT score to rise in no time at all.

Partner with the first-class SME-focused Phone Answering Service Provider in the Philippines for your business today!

Our Current Benchmarks For Phone Answering Service

Our Approach To Phone Answering Service

In a phone answering call center, the two important factors are quality and quantity.

We know you are excited to talk about pricing to get started. But before that, let us tell you something else, on top of our flexible pricing option:

  • We can get you skilled and top-quality agents who have call center experience.
  • We provide call center services to improve your CRM and CSAT scores.
  • We can ensure that the quality of work always stays the same with our comprehensive, in-house quality assurance team.

Set up your answering services with us, Magellan Solutions. The leading call center outsourcing company for SMEs in the US.

24/7 answering service is a call center program that aims to make your business operate non-stop. Great customer service can give more advantages to your product, such as a higher customer satisfaction rate and customer retention.

Accommodate large volumes of calls from your customers without making them wait too long. Ensure customer satisfaction by letting a highly qualified virtual secretary answering service be the front line for your business.

Many online users today prefer getting in touch with brands with just a click away. Take your customer service to great heights through outsourcing internet telephone answering service. Explore our solutions for you now.

Never miss a single call again, even on holidays, with our reliable answering service for small businesses. You can start immediately and secure clients for your business.

Accommodate both inbound and outbound emergency communications now. Our emergency response answering service includes answering phone calls, email responses, SMS replies, and call transfers. So you will never miss a call again.

Ditch The Automated Voice Response And Let A Real Person Take Over Customer Calls

Contact us now, and our Business Development Team will tell you how we can help you create a meaningful business-customer relationship. By letting us take care of your customers, we will make sure to provide only the best. With our integrated Inbound and Outbound calling services, no call will be left unanswered.

Cost-Effective Services

Too many calls, but need more time? Avoid hang-ups, and let us help you grow your business! Our affordable services are packed with quality that definitely gives value for money.

Competent Virtual Receptionists

If you want to outsource your answering service, you’re on the right site! We can provide you with dedicated live virtual receptionists integrated with interactive voice responses to help deliver a high customer experience.

Around-The-Clock Services

We understand that customers are a business's lifeblood and that some businesses need this service 24/7. We will help you give them more than what they deserve— top-notch customer service.

Fast Onboarding Process

To achieve the best results out of our partnership, we develop customized processes that fit your requirements. We start it with you, and we do it fast.

What Is A Phone Answering Service?

The BPO company provides phone answering services to help companies answer live calls quickly. That's the nutshell definition of a Phone Answering BPO. However, the type of inquiries and concerns varies depending on the service you will avail and the industry you belong to.

Getting an answering service can be a value-adding experience for your business. It is much easier to pay someone else to pick up the phone than to have your employees multitask. It helps you save time and resources with only a few dollars.

Also, a high-quality phone answering BPO can significantly improve your brand image, customer satisfaction, and retention. If you want your business to stand out and build better relationships with customers, start outsourcing it to us now.

How do answering services work?

It depends on what type of service you want to avail and what purpose you want your agents to serve. But to answer the question, these are some of the functions of a Phone Answering service provider:

  • Forward callers to a designated company or service
  • Take in customer feedback and messages
  • Offer products
  • Resolve customer issues and concerns
  • Collect personal data

What companies use Phone Answering Services?

Believe it or not, Phone Answering Service is a very in-demand service. Here are some people or companies that use answering services:

  • Entrepreneurs
  • Small, internet-based businesses
  • Law firms and other professional services firms
  • Dentists and doctor’s offices
  • Construction and real estate companies
  • Large national and multinational corporations

What are the business benefits of getting a phone answering service?

Excellent customer service can do wonders for a business. Here are some of the well-known benefits of having an answering service:

  • Answering services can take calls when you’re busy
  • It can help you save money
  • It can help you increase customer satisfaction
  • Phone answering service can assist you in growing your business

Launch Your Phone Answering Services With Us

Want to maximize your organization's reach? Need to be more efficient with work? Want to build a healthy relationship with customers? We can make it all happen.

Accreditations

Call us for a FREE CONSULTATION

Toll Free: 1 800 371 6224        US: +1 650 204 3191        UK: +44 8082 803 175,        AU: +61 1800 247 724

Call us for a FREE CONSULTATION

Toll Free: 1 800 371 6224        US: +1 650 204 3191       

UK: +44 8082 803 175,        AU: +61 1800 247 724

Related Articles

November 16, 2023

What is a Shared Call Center, and Why is it Important for Small to Medium Businesses

Have you ever thought about how a business would thrive without customer service? If you’re a start-up, having dedicated customer support may pose challenges with […]

Contact us today for a free 60-min consultation

    You can also contact our numbers:

    Thinking about outsourcing? Send us a message for a free 60-min consultation.

     

    We'll read it and set up a call ASAP!

    You can also contact our numbers:

     

    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724

    FAQs?

    It is a service that provides phone support to callers who need assistance with concerns in gathering more information about a product, refunds, or any issues in their purchases. Magellan Solutions strategically integrates the knowledge and skills of a live phone operator with the use of IVR and various CRMs to improve the quality of service that we provide to customers.