24 7 Answering Service

We are the #1 24 7 Answering Service for Small Business. Phone answering service is one of our expertise when it comes to inbound call center. Your valuable customers deserve a friendly customer service.


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Why Do You Need To Outsource 24 7 Business Answering Service?



Outsourcing your 24 Hour Answering services can provide a better customer satisfaction score for your business. Making your live answering services available after-hours will also introduce you to a wider range of prospective clients.

Most of customers are only available after they work during the day. So, if you’re still operating from 9-5 then you’re behind the times! However, availability is not only the factor you should consider. You must look at the quality of the answering service companies for your customer.

It is hard to provide great quality telephone answering service if you have too much in your plate. The thing is, you don’t have to do all the work by yourself. Magellan Solutions is here to assist you in after hours answering service. We've been providing inbound call center service for many SMEs for almost too decades now.

Phone answering service for small business is beneficial because of our affordable pricing. We understand that start-up companies don't need an extensive customer service team. For this reason, we are not requiring any minimum number of seats for you operation. You will have the freedom to set up your own as we guide you along the way.

As a business owner, we know how protective you are with your sensitive information. That is why we set up strict security implementation to safeguard your data. We have ISO-certification as a proof of our hardwork in fortying our data security.

Partner with the #1 SME-focused Call Center Company and BPO Outsourcing Provider in the Philippines for your 24 7 Answering Service!

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Our approach in 24 7 Live Answering Service

Service quality must be the top priority when outsourcing 24 7 answering service.

It is a given fact that outsourcing can reduce your operational expense. But this is not the only thing separates us from other BPO companies. We can give you a world-class 24 hour virtual receptionist by following the formula we are doing for almost twenty years. Here's how we do it:

  • We hire talents based on the criteria that you will give to us.
  • We will give them rigorous training about customer service and crisis managements.
  • We will conduct mock calls to ensure their preparedness before the actual onboarding.

We guarantee an excellent customer support for your business. All of our outsourcing partner receive a favorable feedback from their customers because of our 24 7 call answering service.

 

Answering Service for Small Business

The world never sleeps, so should your business. Hire people that will attend on your customers' inquiries even if you're not around. It will surely increase your customers' satisfaction knowing that your are available anytime.

Answering Service Care

Don't just rely on your answering machine. Schedule meetings and appointments even after business hours. Hire people who will organize your calendar. All you have to do is call them in the morning.

Weekend/Holiday Live Answering Services

Weekend and holidays shouldn't be a hindrance to your operation. We provide a team that can also work during these days. Expect a better feedback from customer knowing you can entertain them during these days.

Virtual Receptionist Service

Don't just rely on your answering machine. Schedule meetings and appointments during after business hours. Have your files and documents ready before your normal business hours

Local Answering Service

We can connect your business phone number to our system so whenever someone will call you after hours, it'll be routed on our live answer service. Additionally, our team have the best neutral accent in the BPO industry. Your customer will comfortable talking them as they will sounds like a local.

Our approach in 24 7 Live Answering Service

Service quality must be the top priority when outsourcing 24 7 answering service.

It is a given fact that outsourcing can reduce your operational expense. But this is not the only thing separates us from other BPO companies. We can give you a world-class 24 hour virtual receptionist by following the formula we are doing for almost twenty years. Here's how we do it:

  • We hire talents based on the criteria that you will give to us.
  • We will give them rigorous training about customer service and crisis managements.
  • We will conduct mock calls to ensure their preparedness before the actual onboarding.

We guarantee an excellent customer support for your business. All of our outsourcing partner receive a favorable feedback from their customers because of our 24 7 call answering service.

Answering Service for Small Business

The world never sleeps, so should your business. Hire people that will attend on your customers' inquiries even if you're not around. It will surely increase your customers' satisfaction knowing that your are available anytime.

Answering Service Care

Don't just rely on your answering machine. Schedule meetings and appointments even after business hours. Hire people who will organize your calendar. All you have to do is call them in the morning.

Weekend/Holiday Live Answering Services

Weekend and holidays shouldn't be a hindrannce to your operation. We provide a team that can also work during these days. Expect a better feedback from customer knowing you can entertain them during these days.

Virtual Receptionist Service

Don't just rely on your answering machine. Schedule meetings and appointments during after business hours. Have your files and documents ready before your normal business hours

Local Answering Service

We can connect your business phone number to our system so whenever someone will call you after hours, it'll be routed on our live answer service. Additionally, our team have the best neutral accent in the BPO industry. Your customer will comfortable talking them as they will sounds like a local.

call center agent talking a woman

Don't sleep on our services. More businesses are now getting their own 24/7 answering service team. Let us help you.

Our Business Development Managers will guide you in your outsourcing journey with us. We will help you figuring out the needs of your service. From the software we should use to the number of people you need, we got you covered! We have no minimum requirements for our service. Our goal is to help your business grow further.

Our Current Benchmarks For 24 7 Answering Service

17+

Years of Customer Service Experience

All of our clients gain more customer satisfaction rate after they set up their own 24/7 answering service team.

4

Core Market Focus

United States, Australia, Europe, and Asia

100%

Flexible Pricing Option for SMEs

We accept packaged, results-based, and other business models

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Affordable 24/7 Call Center Answering Service

The cost of our service is very flexible as we depend on the program and number of people that you need. We understand that SMEs don't need large call center operation so we have no minimum requirements for our operation.

Access to the Best and Most Skilled Professionals Available

Philippines is the "Call Center Capital of the World". Many Filipinos strive as a talented agent in customer service. Don’t shy away from the opportunity to work with best customer service team possible.

Immediate Response

Get a high level of customer satisfaction when you outsource our 24/7 answering services. We will provide your customers with immediate response to all of their inquiries and concerns.

Automated Solutions

Need an all-day customer support? We can provide you with an automated call center solution for all the basic concerns of your customers.

Our Core Markets

USA

United States

australia

Australia

Europe

Europe

Asia

Asia

What is 24 7 Answering Service


After hours reception service is a call center program that aims to make your business operates non-stop. Telephone message is important in every business especially in start-up business. Great live operator answer service can give more good advantages to your product such as higher customer satisfaction rate and customer retention. Your business will also get more prospect clients as existing customer can spread a word about your business operations.

Aside from that, a dependable business call answering service will gain loyal customers. Faithful clients is important if you are just starting to build your business reputation. More telephone answering companies are now creating their own after-house call center to prepare them in business expansion.

What is 24 7 Answering Service?

24 7 answering is a feature in your business where your customer can talk to a live agent anytime. Many customers prefer to speak with agents even after hours because that is the only time that they are available. You can also get a virtual receptionist on weekends and holiday. It'll make your service more accessible to more people.

How much does 24 7 answering service cost?

There is no definite pricing for an after hours answering service. It'll depend on the service you need, software you will use, and number of agents. However, there are some companies that needs a required number of seats before providing a service. This is not practical for small businesses since you only need a couple of people to work for you and some companies are expecting more than 100 seats before operating.

What are the different types of 24 7 Answering Service

The most common type of 24 7 answering service is customer care support. Customer can contact your customer service team to inquire about your product. They can either assists them or forward the concern to you the next day. Another type of 24 7 support is appointment setter where clients can call them and arrange a meeting with you during normal business hours. It is common for medical clinics where agents will set the schedule of a doctor.

Is 24 7 answering service okay for small or medium businesses?

Having an after hour answering service will greatly benefit small and medium business. People will rely on your service since they can depend on you anytime. It is important for SMEs to get loyal customers specially they are just starting to build their business profile.

Make Your Business More Accessible With Our After-Hours Answering Service

Want to increase your customer satisfaction rate? Planning to expand your business? Create a call center team for your 24/7 answering service and it will surely leave a great impression to your customer. You'll get expose to other customers using your product from different timezones too.

silver Analogue controller with min and max level

1. Let's talk objectively about your targets and KPIs

Let's create achievable KPIs that will measure that capability of your company. We will make sure to fulfill it by choosing suitable agents for your after-hours call center service.

2. Tell us the ideal real estate BPO team you have in mind.

We trust your intution when it comes to choosing the right people for your company. With our guidance, let us hire best agents available to work for you.

3. After we helped scale your business, let's explore further.

After-hours call center service opens up a lot of opportunities for your company. Once we're done with the initial KPIs, let's talk about business expansion.

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THE #1 CALL CENTER SERVICES PROVIDER IN THE PHILIPPINES TRUSTED BY OVER 100+ SMEs MONTHLY

For over 17 years, we have built Magellan Solutions to be the right answer for 24 7 Answering Service for small and medium businesses globally

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    Frequently Asked Questions

    What Are 24/7 Answering Services?

    It is an automated call center solution that promotes self-service for faster resolution of basic customer concerns. It is the best option for businesses with limited budget yet needs all-day customer support.

    But if you prefer an answering service operated by an actual human agent, you can outsource live answering services.

    Why do you need a 24/7 call center?

    Through its 24/7 phone answering service, a customer service call center can handle all your incoming calls using its automated phone system. Aside from that, it can help you with the following:

    • Do Not Call List

      Cold Callers who previously called and do not want to be contacted are required to put in their “Do Not Call” registry.
    • There is a time frame

      Cold callers are only allowed to call you between 8:00 AM and 9:00 PM. Any call received beyond that time is considered illegal.
    • Reducing the cost of operations
    • Analyzing reports based on calls received
    • Call management
    • Delivering good self-service customer experience to your callers
    • Improving the quality of your service

    It is best to get a 24/7 answering service if you receive several phone calls even after office hours.

    What are the benefits of a 24-hour phone answering service?

    Experience these benefits when you get a 24-hour answering service:

    • Higher customer satisfaction (CSAT) scores
    • Stronger customer relationships
    • Good reputation among your market
    • Higher revenue
    • Critical coverage of business gaps
    • Seamless operations
    • Increased productivity

    Where should I outsource my 24/7 live answering service?

    For more than 20 years, the Philippine call center industry proved its worth in providing top-notch customer service. The country’s Special Economic Zone Act makes outsourcing more cost effective for businesses.

    With Magellan Solutions on your side, you can expect to reap the benefits of 24/7 call center services. We adjust to your schedule, handling calls on your behalf during and after fixed business hours. Our IVR-based answering service can cope with high call volume, seasonal peaks, and valleys, as well as call overflows.

    We have the capacity to handle both dedicated and shared projects at custom rates. Click the button below to learn more.

    How Does A 24/7 Answering Service Work?

    As a round-the-clock service, it takes advantage of the power of automation to deliver self-service options to customers who need immediate support in answering basic queries.

    An IVR-powered answering service is cost-efficient and low-maintenance, perfect for businesses who have limited budget but with great desire to improve their customer service.

    Who Needs A 24/7 Call Center?

    Businesses that need support in answering an influx of calls during and after office hours can benefit from getting a 24/7 call center.

    Call Us For a
    FREE CONSULTATION

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724

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