Fb Pixel Multilingual Call Center Services in Philippines | Magellan

Multilingual Call Center Services

  • Eliminate the language barrier and have the support of a multilingual call center catering to 12 languages.
  • Transfer your business’ customer service to us and start immediately in a few weeks.
  • HIPAA and ISO-certified operations integrating mainstream CRMs and call center software.
  • Multilingual
    Call Center

     

    We support the following languages:

     
    French Customer Service & Technical Support
    German Customer Service & Technical Support
    Chinese Customer Service & Technical Support
    Japanese Customer Service & Technical Support
    Italian Customer Service & Technical Support
    Spanish Customer Service & Technical Support
    Korean Customer Service & Technical Support
    Thai Customer Service & Technical Support
     
    Bahasa Indonesia/Malaysia Customer Service & Technical Support
     
     

    Eliminate the language barrier. Cater to more customers through outsourced multilingual call center services. Build your team of multilingual speakers with us!

     

    We support the following languages:

    French Customer Service & Technical Support
    German Customer Service & Technical Support
    Chinese Customer Service & Technical Support
    Japanese Customer Service & Technical Support
    Italian Customer Service & Technical Support
    Spanish Customer Service & Technical Support
    Korean Customer Service & Technical Support
    Thai Customer Service & Technical Support
     
    Bahasa Indonesia/Malaysia Customer Service & Technical Support
     

    Why Outsource Your Multilingual Call Center To Us?

     

    Compared to setting up shop in your country just to get the right people, outsourcing your foreign language call center to Magellan Solutions makes business more efficient than ever.

    • You do not have to spend many hours thinking about how to create a good office set up. The Philippines has a blooming real estate market, with more office spaces and buildings for purchase or for rent.
    • The company's recruitment takes care of the entire recruitment and sourcing process.
    • More time to focus on top priotities while someone takes care of finding the right suppliers for internet, office equipment, office materials, and all other things an in-house employee should need.
    • Training is made for new hires to ensure they are fully quipped to represent your business via phone. All you need to do is to inform us about your requirements and we will find you the right candidates. You get all the needed employees to get the work done without all the hassle and saving a whole lot finances too as compared to setting up the office back home.
     
     

    OUTSOURCING?

    Contact us today for a FREE 60-min consultation.

     
     

    Frequently Asked Questions

    What Is A Multilingual Call Center?

    A multilingual call center provides inbound, outbound, voice, and non-voice services to non-English callers. The common languages provided by this type of contact center include: French, German, Spanish, Italian, Japanese, Korean, Bahasa Indonesia/Malaysia, Chinese, and Thai.

    Why Should Your Business Be Multilingual?

    There are at least 350 languages in the United States. When you’re relying on the English language alone, chances are high that you are missing out on business opportunities. Have better communication with customers by offering multilingual support services. After that, see how your customer satisfaction ratings go up.

    Benefits Of A Multilingual Call Center

    Multilingual call centers are effective service delivery tools that can give your business the ability to serve a wider customer base. Here are the other reasons why you should consider to have your language support team:

  • Connects your business to customers who have a native language other than English.
  • Reduces call attrition rates
  • A cost-effective solution to improve conversion rates
  • Improves customer service
  • Offers customized customer experience
  • Cultivates customer loyalty
  • It can assist in the globalization and expansion of your business
  • Multilingual services are available for both outbound and inbound call centers.

    Do You Need Multilingual Call Center Services

    Every business that plans to expand can outsource. To know if your business needs one, see the list below:

  • A significant number of your existing and target customers speaks another language other than English.
  • Many call centers around the world use English as their primary language. If you plan to provide customer support using your native language, multilingual call centers can help you.
  • You want to save cost instead of hiring in-house multilingual call center agents. Small businesses can especially benefit from it.
  • Why Choose Philippine Multilingual Call Centers

    The Philippines is a country known for the friendliness and competence of its people. The country, with its Special Economic Zone Act, offers competitive pricing and extra benefits for BPO companies.

    Thanks to its rich historical culture, many Filipinos are multilingual and can easily learn a language. If you prefer a native speaker, many foreigners are also settling in the country and look for a job.

    Outsource To Magellan Solutions

    Magellan Solutions offer multilingual call center services suited for startups, small businesses, and large corporations. Our customized solutions guarantee that you will get the service that will help you expand and grow. If you wish to know more, click the contact us button below. Our sales team will get back to you as soon as possible.

    CONTACT US