MultiLingual Call Center
Magellan Solutions offers multilingual call center support for different types of businesses requiring phone agents who speak and understand one or two foreign languages. We now have a team of professional agents who can provide language support 24/7.
As one of the leading inbound call center companies in the Philippines, Magellan Solutions is committed to equipping contact center agents to do more than just manage and answer inbound calls. Agents are specialized and trained to back office activities such as technical support, order taking, telephone answering service, customer service, reservations and booking, and message transcription. There are special teams made for each of these tasks and they have special agents who are fluent in languages other than English.
We support the following languages:
Other huge and major languages will be soon supported.
Compared to setting up shop in your country just to get the right people, outsourcing your foreign language call center to Magellan Solutions makes business more efficient than ever.
• You do not have to spend many hours thinking about how to create a good office set up. The Philippines has a booming real estate market, with more office spaces and buildings for purchase or for rent
• The company’s recruitment takes care of the entire recruitment and sourcing process
• More time to focus on top priorities while someone takes care of finding the right suppliers for internet, office equipment, office materials, and all other things an in-house employee should need.
• Training is made for new hires to ensure they are fully equipped to represent your business via phone. All you need to do is to inform us about your requirements and we will find you the right candidates. You get all the needed employees to get the work done without all the hassle and saving a whole lot finances too as compared to setting up the office back home.
Although you may feel that you do not need a huge amount of people to man the phone and do all other multi-lingual jobs that you need, that should not be a problem as the company believes that you should start somewhere. There are certain packages meant for small businesses that do not need a huge number of agents to do the work. That should not be a problem. On the other hand, if you see that the investment is paying off and you need to get more agents to be able to handle the rising number of customers, then that should not also be a problem as we at Magellan Solutions Inc are quite flexible when it comes to that.
Now is the time to expand your business. It can take on the international scene if you want to, and you will because that is where the destiny of your business lies. One of the things that you should not forget is taking the time to assess the situation abroad. Not all things are going to be the same as your current country. Be sure to know how business will work there and see what you can do so you can reach out to the people in that place. Do not forget to bring in the reinforcements.
Feel free to Contact us today to get a price quote about multilingual call center services. We understand your needs and we strive to help make your business become a success.