Virtual Receptionist Services

We guarantee the best answering service for you. Our 24/7/365 phone answering service use top-of-the-line call center tools. Through this, we are the perfect partners if you are looking for the most efficient answering service for small business, start up, or even an established industry. Hire a virtual receptionist in a BPO with ISO 27001 accreditation.


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Why You Need Virtual Receptionist Service



Our live answering services play a huge role in companies. They serve as your frontliners in the office. As a result, the call answering service set your brand standards. Furthermore, we equip them to build contentment and trust from customers. They are hired to interact and serve your customers and clients. In fact, a phone answering service is often the first interaction a customer has with your company.

We know that nothing is more frustrating than being transferred across multiple departments. We don't want to put more stress on your customers than they already have. Avoid a poor user experience. Our professional answering service employees are trained to take the time to fully understanding your consumers' needs and identifying the best way to assist. We also try to have the best phone etiquette set, working fast to gather all data needed, limiting the time we put your customers on hold. No matter level of urgency, we want to ensure that the current customer is a priority.

But out virtual receptionists can do more than just what their titles may suggest. Their main tasks for a telephone answering service are to take constant calls from customers, clients, suppliers, or business partners. Aside from that, the call answering service also encompass the work that virtual assistants do. They work on appointment settings if you prefer outsourcing that. They may also take care of message-taking and forwarding. All this they can do at a global standard with our multilingual communication means.

Why hire in Sykes, Concentrix, or even a Ruby receptionist when you can hire with Magellan Soulutions? Our answering service for small business is groomed after your needs. Our receptionist? No. Rather we want to hear you say, ""Wow! My receptionist is great!

Choose the best virtual receptionist service with the best BPO solutions provider today!

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Our Approach To Virtual Receptionist Services

Virtual answering service

We are a growing generation that uses online platforms. We would rather make use of the technology to get things over with. And because of the pandemic? Answering services seems to be in a pretty good spot. Your customers can’t go outside. Instead they turn to online services. That is where we come in to help.

Virtual Receptionist Medical

Our physicians answering service understands your office needs because we have our own. We give you live operator service during business hours. It is available for call overflow or after-hours, 24/7 call monitoring. The healthcare industry matters the most in these times. And we, as a company serving the people, guarantee quality service for patients and healthcare practitioners alike.

24 Hour Answering Service Outsourcing

You no longer have to worry about fully giving up control of your projects. Instead, you could take advantage of outsourcing for your company. Continuous improvements are being expected with outsourcing your virtual answering services. We have the proper training and tools. With these, we help the continuous growth of your business along with ours.

24/7 Answering Service Cost

In the global business, the standard 9 to 5 workday is no longer considered as usual working hours. With the never-ending accessibility of services and products, purchasers are present 24/7. We know you don’t want frustrated customers going elsewhere. We offer round-the-clock services for IT, law, finance, sales, and marketing. You don't even have to worry for the extra cost. We offer a one time signing contract that we can talk about!

BPO Legal Answering Service

Our law firm receptionist provide inbound, outbound, and back-office work for you. We offer training that adapts to your needs. As a result, we guarantee quality service with skills that we hone and upgrade.

Outsource Your Attorney Answering Service

The experience you give your customers makes up a huge part of your company brand. Many of our clients have enjoyed a high level of service. They no longer worry about the support coverage gaps that used to occur. Our company provides a smooth, effective virtual receptionist outsourcing experience.

Get to the bottom of the problems fast!

There will always be a need to hire virtual receptionists. We know how important it is to set up a brand standard with the first call made. The receptionist is responsible for making or breaking what you have built. Handling a number of industries, we are very much aware that long-term deals mean that business is going well. That is why we make sure to have only the best of the best when dealing with calls.

Our Current Benchmarks For Virtual Receptionist Services

Perceptive receprionist

Magellan provides regular training in a wide range of tasks. These include customer service, verbal communication, technical skills development. All are expected to result in having a virtual receptionist who provide professional assistance to callers.

Updated tools & software

We integrate the use of various call center software. This is to provide fast, effective, and enhanced service to your callers. The software that we use includes, but are not limited to: Bria, Five9, FreshDesk, ICBM, RingCentral, ViciDialer, and Zendesk.

Customized Call Scripts

Our process is systematized yet flexible to your requirements. We take note of valuable information and use it to create effective call scripts. You can also provide us with in-house prepared scripts that if you prefer.

Cost-Effective Service For SMEs

You would not find any other reasonable and affordable pricing in other countries. Our huge talent pool and customized solutions are perfect for your startups and established businesses. We are sure to provide you with quality virtual receptionist services at a fraction of the cost.

Encompassing 24/7 & 365 days worth of Call Operations

We follow an established shifting strategy. In turn, we are able to answer phone calls 24/7. Through this, we assure that our receptionists are assisting as much as they can day in and day out.

Quality Assurance And Monitoring

Magellan Solutions conduct regular quality assurance and call monitoring operations. This is to ensure that our accounts continuously meet and hopefully exceed your expectations.

man in with tie talking to a virtual receptionist with headset and laptop

Our Core Markets

USA

United States

australia

Australia

Europe

Europe

Asia

Asia

What is a Virtual Receptionist Answering Service?


A virtual receptionist is not much different from a virtual assistant. But one of the main differences a receptionist holds is the responsibility of being in charge of entrance to your business. Unlike a virtual assistant who caters to the client, a receptionist caters to consumers, clients, business inquirers. They serve anyone who comes knocking at your doors for anything.

Your outsourced virtual receptionist would be responsible for receiving calls. They are also somewhat similar to customer representatives. We train them to build a connection on call and keep the caller interested in availing your products or services. We make sure that they are knowledgeable of what you offer and why. We do not deploy just anybody at the field. We make sure that they are equipped with software and tools to make communication easy as breathing.

How much to outsource virtual receptionist services?

Choosing the Philippines to outsource your receptionist is already a big leap when it comes to budget-saving. But of course, there will be considerations we want you to know as to why we would be setting an unexpected price. Our company shoulders all benefits of our employees. From taxes, to healtcare benefits and additional pay for additional work. Furthermore, the proper tools and equipment needed. But even with all this, we guarantee that all this is still cheaper than in-house receptionists.

How to outsource a virtual receptionist?

First of all, you would need to know the kind of tasks your receptionist would take on. This gives us an idea on the contract offer you. Upon receiving the contract, we would ask for the requirements you prefer to have when it comes to working with our trained receptionist. We also make sure that we are prepared in offering a customized solution as an option you can choose from. Furthermore, we do not limit employees when it comes to giving responsibility. We make sure that they are given more than enough information needed to make the cut for your virtual receptionist need. Once everything is catered to your needs, the signing of the contract is the only thing left.

How Virtual Receptionist Improve Customer Service?

It might not come as surprise to you. But having a receptionist is a vital step in growing your business. They are the front runners that filter the proper people you work with. Without a receptionist, you might find yourself wasting efforts on something that could have been filtered by a receptionist. They are one of the pillars that will support every industry. Hand in hand, they would help even your in-house employees to stay in check with the workload coming in.

 

Build your company's brand with a top tier virtual receptionist at Magellan Solutions!

We got the best virtual receptionists to represent you. You can expect them to serve the people at the front end of your communication lines. The only professionals who will take care of your customer’s calls and queries. Every worry, we make sure it is solved. Furthermore, we want your customers to trust you. That is why our receptionists have the most genuine concern for different matters.

silver Analogue controller with min and max level

1. Hire a virtual receptionist in a BPO with ISO 27001 accreditation.

The ISO/IEC 27001:2005 Certification is one of the widely accepted and globally recognized security standards. This perfectly cements our vision as one of the top call center and BPO provider. With this, we comply with the highest international and regional standards. Our standards are also based on globally accepted standards and protocols.

2. Our virtual receptionists use top-of-the-line call center tools that results in the efficient call flow.

Established in 2006, we have become a leading provider of high-quality call center services. We have handled inbound and outbound call center services, back-office, and data processing services to large-scale organizations and small and medium businesses globally.

3. 24/7/365 virtual receptionist services for customer-centric and business-centric industries.

Day in and day out, your virtual receptionist is in the beck and call of those who want to inquire. We have a flexible and rotating shift. As a result, we cover all hours of the day. No one would go unanswered. We make every call a possible partner and client of yours. Even holidays would not stop us from working. That is how much we want you to grow with us as a business.

THE #1 CALL CENTER SERVICES PROVIDER IN THE PHILIPPINES TRUSTED BY OVER 100+ SMEs MONTHLY

For over 17 years, we have built Magellan Solutions to be the right answer for Virtual Receptionist Services for small and medium businesses globally


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    Frequently Asked Questions


    What Is A Virtual Receptionist Service?

    A virtual receptionist service is a service provided by another company, usually by a call center or a BPO like Magellan Solutions. They act as your company’s representatives. By serving the people at the front end of your communication lines, they take care of your customer’s calls and queries.

    What Can A Virtual Receptionist Do?

    Virtual receptionists do more than just what their titles may suggest. Among other menial tasks, they are trained for:

    Who Needs Virtual Live Receptionist Services?

    Any business that receives constant calls from customers, clients, suppliers, or business partners can make use of virtual receptionist services. In Magellan Solutions, some of our clients that avail our services include:

    What you can expect of our candidates

    During the recruitment stage, we make sure to hire candidates who have a background in the industry. We also incorporate in our training stage essential information about the nature of our client’s business to make sure that our agents can answer all calls well.

    How Much Does the Virtual Receptionist Services Cost?

    Many factors affect the cost of outsourcing receptionists, as given below:

    • Number of agents hired
    • Length of contract
    • The level of expertise of the agents
    • Current local labor market rate
    • Additional services such as creating business plans
    • Existing laws regarding the services requested

    What Should You Consider Before Hiring Quality your Virtual Receptionist?

    Some virtual receptionist services are not cheap, especially when it lowers the quality of your customer care. To get the best value out of outsourcing, you should conduct rigorous research first about the existing call center companies in the market. Consider the following when finding a provider:

    • Availability of training and employee development programs
    • Service quality
    • Flexibility
    • Track record
    • Pricing
    • Adaptability to technology

    Call Us For a
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    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724

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