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Sample Recordings

The downloadable files below are recordings of live inbound calls handled by agents. They are representative of the competence level of all Magellan Solution customer support and inbound call center services. They are real-time recordings of call center agents during a typical shift at a call center in the Philippines.

Listen and watch as our trained professionals demonstrate best practices for handling customer inquiries, upselling, and processing payments. See how they handle common issues such as product availability and shipping, and how they close the sale and ensure customer satisfaction.

Sample Order Taking Call

Hear our agent in action with this sample call recording of a customer placing an order. Experience our efficient & effective service firsthand.

Sample Product Refund Call

Experience our agent's professionalism with this sample call recording of a customer requesting a refund. Listen to how we handle it efficiently.

Sample Live Answering Service Call

Hear how our agent handles customers' appointment request efficiently in this sample call recording. Experience our professional service firsthand.

Audio Recordings

Listen to the quality of our customer service and telemarketing with these audio samples. These calls demonstrate the efficiency and effectiveness of our agents in handling inbound customer service calls and outbound telemarketing calls. With our advanced technology and well-trained agents, we are able to provide high-quality services to our clients.

The downloadable files of our excellent outbound and telemarketing agents are also live recordings. They are a small sampling of the wide array of outbound services we offer.

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    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724