Omnichannel Contact Center

We are the #1 Omnichannel Call Center Provider for SMEs. We will expand the visibility of your product by engaging with customers from different platforms. Experience excellent call center service with the best omni channel BPO, Magellan Solutions.


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Why Do You Need Omnichannel Customer Engagement?




You will have the luxury to try several business strategies through omnichanneling. Then you can choose which omni channel customer engagement solutions that best suits your operation. Many companies are outsourcing omnichannel call center to maximize the full potential of their business.

When looking for a multi channel contact center partner, you must make sure that they have a wide range of platforms to offer for your customers. The service quality should be a consideration as well since they will directly interact with your clients.

That is why here in Magellan Solutions, we take pride in the quality of our customer service. Our 17+ of BPO experience is a statement on how well we provide excellent customer service to our business partners. But instead of stopping, we are continuously discovering new ways to reach customers to further expand your business.

On top of outstanding service quality, we also offer ISO-certified and HIPAA-compliant omnichannel call center supporting widely used tools and CRMs. We also guarantee a secured facilities for your business information. We provide non-disclosure agreements so you are legally protected by data privacy.

Partner with the #1 SME-focused Call Center Company and BPO Outsourcing Provider in the Philippines for your omnichannel customer support today!

woman wearing headset in the monitor above a mobile device

Our approach to omnichannel contact center

Knowledge in using different platforms is the key to an excellent omnichannel outsourcing service

We can guarantee a full access on prospect customers in every possible channels using omnichanneling tools. But that is not the only advantage we can provide to you. Our multi channel customer service agents are also excellent in handling different situation. Here's how we do it:

  • we hire people that has deep knowledge in using different platforms and has great communication skills.
  • we conduct training that will enhance their omnichannel and crisis management skills.
  • we provide mock calls to ensure that agents are ready to work for your customer service team.

You can expect an excellent outcome when you open up your business in different platforms. Our team will improve your customer service relation and your business will eventually gain more good reviews from different websites.

 

Omnichannel Call Center

Our team can definitely provide an excellent customer service for your inbound call center. Our agents are the best in neutral accent so your clients can understand and interact with them properly.

Non-voice Omnichannel Contact Center Solution

Hire people who will entertain your customers' inquiries over chat. Experience fast and efficient response time as our agents are well-trained and have an exceptional typing skills.

Email Multi channel Contact Center Solutions

Use our email service to interact with your B2B transactions. Our team can provide professional and well written email templates that will clearly convey your business proposals.

Multi Channel vs Omni Channel Contact Center

Get rid of long call queues by having an IVR that will sort out customers' concern without talking to an actual representative. Use our advance software to integrate this service into your operation.

Omni Cloud Meaning

Empower your operation with your internet service provider using a clear access to the most innovating network. Software-defined networking or SDN based omni cloud will easily manage all of your channels for your customers.

Our approach to omnichannel customer support service

Knowledge in using different platforms is the key to an excellent omnichannel outsourcing service

We can guarantee a full access on prospect customers in every possible channels using different tools. But that is not the only advantage we can provide to you. Our customer service agents are also excellent in handling different situation. Here's how we do it:

  • we hire people that has deep knowledge in using different platforms and has great communication skills.
  • we conduct training that will enhance their omnichannel and crisis management skills.
  • we provide mock calls to ensure that agents are ready to work for your customer service team.

You can expect an excellent outcome when you open up your business in different platforms. Our team will improve your customer service relation and your business will eventually gain more good reviews from different websites.

Phone Answering Customer Service

Our team can definitely provide an excellent customer service for your inbound call center. Our agents are the best in neutral accent so your clients can understand and interact with them properly.

Chat Support Service

Hire people who will entertain your customers' inquiries over chat. Experience fast and efficient response time as our agents are well-trained and have an exceptional typing skills.

Outsource Email Service

Use our email service to interact with your B2B transactions. Our team can provide professional and well written email templates that will clearly convey your business proposals.

Interactive Voice Response (IVR)

Get rid of long call queues by having an IVR that will sort out customers' concern without talking to an actual representative. Use our advance software to integrate this service into your operation.

Social Media Support Service

Maximize your visibility across several social media websites by hiring people who will interact with your customers in different sites. Moderate your comments sections as well, our team can definitely monitor all the social media comments.

Don't limit yourself! Gain access to thousands of customers using our omnichannel call center service.

Our Business Success Managers will provide you outcomes that you can expect when you outsource your omnichannel customer support service. We will help you in setting up your KPIs to measure the performance of your business. Once we figure out the benchmarks, number of people you need, and software, then we can start discussing the cost of service.

Our Current Benchmarks For Omnichannel Contact Center

24/7

Available Call Center Service for Your Company.

Your team can operate around the clock through shifting schedule.

4

Core Market Focus

United States, Australia, Europe, and Asia

100%

Flexible Pricing Option for SMEs

We accept packaged, results-based, and other business models

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Skilled Omnichannel Customer Support Representatives

We train our agents to be well-versed in different platforms to easily adapt in various channels available. Prior training, we checked their previous engagements to make sure they are experienced in customer's interaction

Fast Onboarding Process

We will immediately launch your campaign to achieve the best possible result in a given time. Our team will develop personalized business strategies that fits your operation.

Affordable Omnichannel Services

Our pricing for our services are very flexible. We will depend on the total cost on the kind of service you need. No need to worry as we don't have a minimum requirements to partner up with you. We understand that start-up businesses don't need large call center team.

Continuous System Upgrade

Omnichannels are changing overtime. Our software are very adaptable for any upgrades available. That way, you can have an access to latest technologies for your business.

woman and man looking at icons

Our Core Markets

USA

United States

australia

Australia

Europe

Europe

Asia

Asia

Omnichannel Contact Center


Multi channel contact center involves client interaction across different platforms. It includes voice, chat, email, and social media. The goal of omni channel customer engagement solutions is to connect with a wider range of customers through various touchpoints. A software where you can navigate all these platforms is important to avoid any confusion when it comes to omnichanneling.

Besides software, another good benchmark for an excellent omnichannel call center is ISO-certification, GDPR, and HIPAA compliance depending on the nature of the business. These regulatory organizations ensure that the omni channel BPO has the best security for your data privacy.

What is Omnichannel Contact Center?

Omnichannel contact center is a helpful service for business and customers too. It allows business to expand their target audience as they can engage with different prospects from various platforms. Furthermore, customers can easily find you anywhere through multichanneling.

What is Omnichannel Contact Center Operation?

In operating your omnichannel contact center, you need to manage several platforms to ensure the quality of your service. Therefore, it is not practical for any start-up business to manage multi channel service on their own as it needs several tools like software. You also need quality assurance officer to monitor the performance of your agents.

Why Omnichannel Contact Center?

Your business becomes more flexible when you outsource your omnichannel contact center. You no longer have to worry about managing your customer service as the BPO firm can supervise it for you. Moreover, you can focus on other important business matter, like business expansion.

Is Omnichannel Contact Center For Small and Medium Business

Offshoring your omnichannel operation will give you leverage against your competitors since you can have an access to more options. These options will allow you to build a better customer relationship compared to other companies.

Launch Your omnichannel call center services with us

Want to gain more customers across different platforms? Planning to expand your business' target audience but want to minimize expenses? Our omnichannel outsourcing team is ready to provide your customer a better customer service experience using different ISO-approved tools and CRMs.

1. Let's talk objectively about your targets and KPIs

Our Business Success Managers will discuss with you what outcome you would like achieve. We can exchange ideas on how to improve your business using this metrics. Monitoring your progress will lead to better results for your company.

2. Tell us the ideal sales team you have in mind.

Part of your KPIs is about hiring people that will work for your company. We trust your intution when it comes on hiring people that will operate your omnichannel customer support.

3. After we helped scale your business, let's explore further.

Your success is inevitable. Once we achieved our goal, let's talk about business expansion.

Get a Free Quote

THE #1 CALL CENTER SERVICE PROVIDER IN THE PHILIPPINES TRUSTED BY OVER 100+ SMEs MONTHLY

For over 17 years, we have built Magellan Solutions to be the right answer for Omnichannel Contact Center for small and medium businesses globally

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PCI DSS 2019-2020
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Frequently Asked Questions

What Is Omnichannel Contact Center?

A multi-channel contact center is a business process outsourcing service provider that allows agents to use several isolated channels to communicate with customers. This feature allows the call center company to help your business experience significant progress through multichannel service provision. More channels means more ways for you to introduce and sell your products and services to your business prospects.

What is omni-channel customer service?

Having an Omni-channel customer service means that you are capable of meeting your clients through any channels that they prefer. Being able to adjust to your customer’s preferred channels gives you an increased credibility as a competent service provider.

What are the benefits of outsourcing multichannel contact center solutions?

Saying that you can benefit “greatly” from outsourcing on multichannel contact centers is an understatement. When you hire multichannel contact solutions, you reap benefits equivalent to more than quadruple the amount you paid. Here are some of the benefits you receive:

  • Increased customer acquisition through multichannel customer reach
  • Increased effectivity of service delivery
  • Customers gain more trust and confidence in your company
  • Cheap method of increasing your company’s quality of service delivery

How to outsource a multichannel call center?

Outsourcing on multichannel call centers is an easy but tricky task. Here’s what you need to do before outsourcing on a multichannel BPO company:

  • Get to know the company first
  • Check the company’s track record and make sure they are reliable and competent
  • Check if the pricing is competitive with regards to the quality of their services; only a few companies such as Magellan Solutions have these characteristic

If you think the company is good, send a message and ask for a quote.

Omnichannel Contact Center Services by Magellan Solutions

With over 14 years of experience in providing customer service to businesses from different industries, we continue to improve our solutions to serve you better. We strive to meet consumer demands by integrating the latest channels that the market prefers.

See how a omnichannel contact center solution can help you build a wider loyal customer base. Contact us by clicking the button below.

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FREE CONSULTATION

US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724

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