Call Center Outsourcing Services
We are the #1 Call Center Services Outsourcing provider for SMEs. We know your growing demands to stay connected with your customer anytime of the day. Whatever services you may need from call center outsourcing companies, be it inbound or inbound, so can we. We are your best choice to provide custom fit contact center outsourcing services exclusive to your business.
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Why You Need Call Center Outsourcing Services
We know you strive to achieve client satisfaction and retention. You don't have to carry all the burden as we are here to help.
Our call centre and help desk outsourcing can ensure your customer's calls are handled in a professional manner. We are the contact center outsourcing provider for services such as customer support, answering services, technical support, and order taking to name a few.
No calls go unanswered. Customer's problem are solved within minutes. No wasted time. Just pure efficient customer relations management.
Your tedious search for the best call center for outsourcing ends today. As a contact center outsourcing company, we are focused and determined to help you improve your CRM and CSAT score.
We adapt to your needs and not the other way around. We only provide excellent call centre and help desk outsourcing services to drive positive results for your business, no matter what your specifications are. Nothing less, only excellence.
Partner with the #1 SME-focused Call Center Outsourcing Services Provider in the Philippines for your business today!
Cover every touchpoints you can think of, customer-related. Let call center outsourcing services maximize your full potential when handling your CRM. No disparity, only transparency!
When customers are involved, everything becomes a priority, at least for us. Leave customers matter to us. We can cover things imaginable for you. Inbound call center or outbound call center or simply the mix of two? Fret not! Our business development team can customize call center services you need. Let us work our maximum potential, together!
Our Current Benchmarks for Call Center Outsourcing Services
Industries We Provide Our Call Center Services
Insurance, Real estate, Travel, Healthcare, Legal, Retail, Telecommunications, Education, Food, Manufacturing, Hospitality
Core Market Focus
United States, Australia, Europe, and Asia
Flexible Pricing Option for SMEs
We accept packaged, results-based, and other business models
Best Value Call Center Outsourcing Services
Get valuable ROI with the help of our skilled agents and hands-on leaders. We take pride in the value we bring to our clients. It's a fact we are the best value call center for SMEs ever.
Custom-Fit Infrastructure
We ensure your agents are equipped with the most efficient technology and conducive facilities. Resulting to better customer service.
Value Generating Onboarding Process
We integrate a proactive approach in preparing the onboarding of your campaign to guarantee success. Give us a few weeks to make it happen for you.
Faster Customer Support
We use top-of-the-line technology to increase the accuracy & efficiency of our telemarketers when making calls. While we integrate with commercial to bespoke CRMs to take calls.
24/7 Call Center Services
Our efficient and strategic call center shifting procedures ensure that we can cater to businesses from different time zones.
Regular Quality Assurance and Monitoring Procedures
Our dedicated quality assurance team regularly checks call quality and agent performance.
Our Core Markets
United States
Australia
Europe
Asia
What is Call Center Outsourcing Services
Call center outsourcing vendors handle customer management and relations. This helps you improve your connection with an existing customer or to go after prospects to make a sale. The best call center for SMEs like us offer the two types of call center services: inbound call center and outbound call center. For a call center answering service setup, this covers multiple channels to ensure customers can reach the business in whatever way possible.
For the types of call center such as inbound contact center services, you can hire live agents that has expertise in handling customers whether for inquiries or to provide customer support. For outbound contact center services, we can go after your prospective customers and ensure your sales funnel are full to improve ROI.
We can tailor fit services as you desire to ensure both are working to your advantage.
Once you partner with us, you can reap the benefits of outsourcing call center services such as streamlined customer handling processes, access to talented customer care representatives, and access to the latest CRM infrastructure.
For cost reduction, our outsource call center pricing are based on the types of services you want to avail and the length of project delivery. We are transparent in whatever we do, you are assured you will get best value for money when you work with us.
How To Outsource Call Center
Good research is the best foundation for a successful call center outsourcing. Also to set your pre-determined requirements is a must. This to ensure you do not get lost along the way while searching for the best call center outsourcing services partner.
On your research process, you can short list call center services provider if they align with your business ethics and values. It's a good practice to ask for their industry experience, industries they have work with, their benchmarks and KPIs, and overall performance when they provide the service you want. You can zoom in on their business portfolio with previous or current clients with the same business model as you are.
Rule of thumb is, a good call center outsourcing provider can offer you transparency and clarity as you negotiate with them. Open and clear communication from the get-go and until the launch of your call center system. Also watch out for support and quality assurance while your contact center is running if it can meet your set standards.
What Are Call Center Services
Call center services in general are divided into two types: inbound call center and outbound call center. Depending on your needs, it can fall in either of these two or combination.
For Inbound Call Center, you can avail services such as customer support, technical support, answering services, order taking services, reservations services, and multilingual support.
For Outbound Call Center, there are services you can outsource such as telesales, telemarketing, appointment setting, collection and medical reminders.
How Much Does A Call Center Service Cost?
The cost of outsourcing this service varies depending on the project delivery timeline. In some countries like the US and Canada, this service may cost businesses $20–30 per hour. But, for businesses that want to maximize their cost-efficiency, they may outsource to developing markets like the Philippines.
Also, the price may be subject to change depending on the costs of the service pricing. Here are the other factors that determine the cost:
- The length of time of the contract
- The level of expertise of the software developer hired
- Existing laws set by the government on the services you request
- The location of your business
- Other extra services
How To Find A Call Center
For a business to find a call center, searching online is the best way to do so. However, to make sure you only get the best and what works for you, you should take into account the following factors:
Excellence in infrastructure and technology. Businesses must choose a partner that has reliable hardware, software, and systems. Their outsourcing partner should also have up-to-date technology to ensure their operation can run smoothly.
Compatibility in culture and management. Businesses should also consider the alignment of their values and work ethics with their outsourcing partner. This is because finding a partner that understands a business at all levels results in positive outcomes.
Competence of outsourced talents. Businesses must hire a partner that has the technical knowledge and project competence they need. Competence translates to high-quality services and may affect how needs and expectations can be met.
Attractive call center pricing. Businesses should get more value for their money. Hence, it’s important to partner with service providers that can offer high-quality services at a fraction of the cost.
Cover All Your CRM Requirements With Call Center Outsourcing Services
Unable to answer customer needs on their preferred channels? Turned away customers due to useless automated response? Diminishing client lists and failure to close deals and reach your sales quota? Never let these challenges affect your business and simply outsource call center services you need. Let us set it up for you, as simple as ABC!
1. Let's talk objectively about your desired call center services
When we say we are flexible and adaptable to your needs, we mean it. You can avail services you currently need and just expand when you deem fit. We can customize our services in accordance to your specifications. No matter what you desire, we can deliver.
2. Tell us the inbound or outbound agent you think suits your business
Whether for inbound calling or outbound calling, we can provide you the right live agents to do your desired tasks. Our customer support representatives will ensure every inbound call are handled properly. For your outbound calling, we have talented agents to make sure conversation with your prospective customers are pleasant and informative. Encourage them to connect with your business through a successful transaction.
3. After we helped scale your business, let's explore further.
Consider our partnership one of your useful strategies in managing your business. As we grow together, we can enhance each other's core strength and eliminate weaknesses. Let's share the ultimate goal: peak success!
