Fb Pixel Call Center Services in the Philippines | Call Center Solutions | Magellan
 

Call Center Services in the Philippines

 
 


Take and make calls any time of the day by outsourcing your calls to Magellan. Hire a small or large team of inbound and outbound call center agents. We guarantee high quality service at a fraction of the cost. Choose a service that fits your requirements below:

 
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Inbound Call Center Services

We give you that extra edge which no automated IVR, or run-of-the-mill call center, can give. With innovative tools and services handled by a dedicated customer service call center staff, your business can now stay open 24/7. Rest assured that your customers will receive true personal care and attention - as if they were dealing with you, in person.

Services

Customer Service

Answering Service

Multilingual Call Center

Outbound Call Center Services

The company has been handling various direct marketing and outbound-related campaigns for 13 years, with existing clients from energy, education and retail industries at the helm. We have the latest technology infrastructure, rigorous training sessions, quality assurance monitoring and a highly trained call center team. The result is increased sales and improved ROI using the best outbound call center strategies.

Services

Lead Generation

Market Research And Survey

Appointment Setting

Telemarketing And Telesales

Back Office Solution

We provide the best back office solution experience for your customers, customized solutions for every enterprise and up-to-date technologies. We are more than happy to provide you with quality service your company needs.

Services

Accounting And Finance Operations
Architecture And Engineering Services
Data Management Services
Healthcare BPO
Legal Outsourcing
Digital Marketing Services
Virtual Assistants
Software Development And IT Solutions
Content Moderation
Claims processing

Magellan Solutions' first-class business process outsourcing solutions cater
to various industries spanning from education, retail to technology.


United States


Australia


Europe


Asia

 
 
 

What Is Call Center Outsourcing?

Call center outsourcing is the manner of contracting workers to improve efficiency, boost business growth, and enhance the customer experience. It is available in different channels: phone, email, and live chat.

How Can Call Center Outsourcing Help Business Growth?

Call center outsourcing improves customer acquisition, identify proper customer base, and increase the reach of your business. Philippine call centers offer cost effective inbound and outbound services.

Our call center agents can help you increase your customer satisfaction by providing real time support. Meanwhile, our sales agents can market your product and service to a wider market.

How Much Does A Call Center Cost?

The cost of a call center service depends on different factors. This includes: length of the contract and total number of seats. Call center service providers also take into account the agent expertise and the labor market rate.

Why Outsource in the Philippines?

Your customers prefer talking to someone with a neutral accent. Fact: 90 million Filipinos speak English in a neutral tone. This is why the Philippines is the preferred call center outsourcing destination of many SMEs worldwide.

How To Outsource Call Center Customer Support Services?

When outsourcing call center customer support services, check for the price, service quality, and the expertise of the company.

For 13 years, we have been providing top-rate inbound and outbound services to businesses from different industries. We can assure you that no matter where you specialize in, we can provide the call center service that you need.

How Many Calls Can You Make In A Day?

The number of calls our agents can handle in a day depends on the nature of the campaign, the complexity of the call, and the call volume that your business receives/requires.

For outbound campaigns, an agent can make an average of 35-55 calls per day. This already includes the voicemails, call backs, hang ups, and no answers.

For an inbound campaign, a small team of agents (approx. 13) can answer more than 300 incoming calls per day.

To get the exact number of calls we can make or take in a day based on your specific business needs and requirements, fill out the form below. Our sales team will get back to you ASAP.


 
 

OUTSOURCING?

Contact us today for more information!