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Customer Support Outsourcing
We offer top customer care outsourcing for SMEs, boosting retention and client trust. Partner with us to deliver support that sets your brand apart.
Why Do You Need Customer Support Outsourcing Services?
Outsourcing customer support services enable your customers to reach your business. Let us help you as you set up your contact support system with us.
Contact center outsourcing provider like Magellan Solutions has 17+ years of industry experience, ensuring our ability to deliver only the best. The best contact support your customers will ever experience. Our talented and expert customer support representatives will ensure every touchpoint of your customers to your business is a pleasant experience.
We can provide omnichannel contact support. Be it email support, social media support, your website chat support, plus the good ol' phone technical support. Your outsourced support agents from us possess the necessary skills to adapt to your brand and business ethics. This ensures we carry your brand image as we converse with your customers.
As a contact center outsourcing company, we can provide customer support services 24/7, 7 days a week, 365 days a year. No more missed connection with your customers, even on holidays! Stop the robotic conversation and lend empathetic ears to your customers.
Your brand image is essential to ensure your business growth. We can help you keep it pristine. No magic is needed just efficient outsourcing of customer support services.
Our Current Benchmarks For Customer Support Outsourcing
Core Market Focus
United States, Australia, Europe, and Asia
Industries We Cater Our Customer Support Solutions
Banking and Finance, Travel agencies, Consumer Electronics, Hospitality, Healthcare, Transportation, IT Services, Government Agencies, Food and Beverage, Insurance and Underwriting, Media and Communication, Automotive, E-commerce, Retail, Legal, Real Estate, E-services, and Education
Flexible Pricing Option for SMEs
We accept packaged, results-based, and other business models
Our Approach To Customer Support Outsourcing
Customers are the lifeblood of your business. Never turn them away with poor customer service. Leave it to customer support experts like us. Keep a stable line of happy customers. Pronto!
Customer handling and retention is the ultimate goal to keep your business afloat. Who says only big businesses can reap such benefits from an outsourced support team? You can be the trendsetter among your peers when you do so with a 3rd party customer support. Aside from flexible pricing, as a customer service outsourcing in the USA, we provide the following value propositions:
- We hire customer support outsourcing representatives who are flexible to adapt to your business and brand requirements
- We provide professional customer support services that deliver a conversation with your customers packed with finesse and style
- We monitor performance to ensure we follow your KPIs and benchmarks to a T, with no lame excuses
You can expect your customers to feel at home with our customer support services. Their issues were resolved within minutes or even seconds.
24 7 Support
Value for money is the ultimate goal for any customer. When they reach you to ask questions about your product or business, make sure you are available. Unanswered inquiry is a no-no. Let us handle these questions and encourage them to do your desired result: make a purchase or avail of your service!
Technical Support Services
Most of the time, customers make the time to reach your business for assistance. If you cannot do so, this situation sets a bad impression. That you don't care about your customers anymore once they made a purchase with you. Never let such a scenario tarnish your business and brand image. Lend efficient technical support services to your customers, courtesy of us—no fuss technical assistance, delivered.
Customer Contact Services
Let us take care of your customers with our efficient live agents. No matter what their needs are, we make sure we deliver. Translate this strategy for the best customer support you can provide, only with us!
Outsourced IT Support Services
Make your business max out the potential of information technology to streamline your services. Gain access to talented it support staff, the latest software, and infrastructure with this service. Take advantage of innovations as they come your way!
BPO Customer Service
Let your customer's management be hassle-free and just leave it to experts who know what they are doing. Who are the experts when it comes to customer service? Us. No ifs, no buts. Just let us do the job for you and focus on your business. Best capabilities: provide the best products and services!
Omnichannel Contact Support
Make sure every customer touchpoint is covered with our omnichannel contact center. No leads go unnoticed. No waiting game for your customers. Quick and easy guaranteed.
Internalize Customer Care. Translate To Better Profit Margins. We Never Treat Your Customers As Yours Alone. We Treat Them As Ours Too. Customer Care Is Our Philosophy. Make It Yours Too.
Once you set up your customer contact support with us, you will get to know our competent style when taking care of your customer's every need. Our Implementation Teams will ensure that we work around your set requirements and exceeds them at best. Let your customers know that you only deliver quality results: no lip service, just professional conversationalists.
Competitive Customer Service Cost
We offer customer service solutions that fit your budget and specific requirements.
Smooth Business Transition
With our streamlined onboarding process, we guarantee you a smooth transition from in-house to offshore. We prepare everything from recruitment to training, quality assurance to implementations.
Cloud-Based Call Center Software
We have extensive experience using software such as Bria, Five9, FreshDesk, ICBM, RingCentral, ViciDialer, and Zendesk. Since it's cloud, everything is recovered.
Call QA & Monitoring
Our Quality Assurance team regularly checks and monitors calls to maintain your account's quality and integrity.
Engaged Customer Service Reps
To bring out the best in our candidates, our certified trainers conduct rigorous classes covering basic and advanced customer service practices and the specifics of your business.
Consultants On Demand
Need help with your account? It can get frustrating if you do not get the results you need. Magellan provides free consultation to aid you in taking your business forward and further improving your customer support experience, adding more value to your business.
What Is Outsourced Customer Support Services?
Customer Relations Outsourcing covers a multitude of services concerning customer connection. Outsourced customer support services address a business' long on-hold time, unanswered queries, or lack of workforce. Outsourcing customer service is a flexible strategy to ensure open communication between customers and that a company works at its best.
Outsourced customer support agents cover various channels when customers reach a business. Be it to ask inquiries or a follow-up. An efficient customer contact center comprises empathetic live agents knowledgeable about the overall business' products and services.
Support outsourcing companies capitalize on exceptional customer service and their ability to provide round-the-clock services. The same is true for technical service outsourcing, where agents have in-depth knowledge to provide technical support and assistance to customers.
How to Outsource Customer Support?
This is a rule of thumb: be extra careful when outsourcing. Here are some things that you need to keep in mind when short-listing (and eventually choosing) the best customer service outsourcing companies:
- Clean and competent track record
- Competitive Pricing
- Service quality
- Industry experience
What are the Best Customer Support Outsourcing Services?
Magellan Solutions offers various customer support services we can customize per a business requirement. This is to ensure tailor-fit solutions for any kind of business model of any size. Some of our services are the following:
- Loyalty programs
- Invoice inquiries
- Balance inquiries
- Order tracking and fulfillment
- Customer care support
- Inbound sales support
- Billing Support
- Replacements
- Account management
Improve Your Customer Care Strategy With Customer Support Outsourcing
Turn off customers due to longer on-hold time? Did down customer's interest due to inaccurate and delayed product or service information? Relieve your business of such worries. Simply let us handle your customers with finesse and professionalism combined!
Let's talk objectively about your optimal customer support services
We understand every pain points you are going through. We are glad to provide service to ensure your customers are happy whenever they connect with you. Our variety of contact care solutions will suit your needs. Plus points? We can customize it based on your specifications. No questions were asked only clarifications.
Tell us your coveted customer care representatives
Our live agents can act as a sponge to ensure they can carry your business ethics and brand image to your customers. We can provide you with conversationalists who can take care of your customers. Whenever, wherever!
After we helped scale your business, let's explore further.
Never fall into the same trap of treating customer support outsourcing as a one-time thing. This is an investment. Like a fine wine, it gets better with age. Let's achieve our peak potential through this journey.
Choose Magellan
Years In the industry
Inbound + Outbound + Back Office Clients
Industries Catered To
Our Edge
SME-Focused Business Model
Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.
Top-Notch Talents
We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.
KPI Setting & Benchmarking
We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.
Flexible Pricing Options
Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month
Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.
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Contact us today for a free 60-min consultation
Thinking about outsourcing? Send us a message for a free 60-min consultation.
We'll read it and set up a call ASAP!
You can also contact our numbers:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
