Customer Support Outsourcing

We provide the #1 Customer Care Outsourcing Services for SMEs. We speak the same language: prioritize customers and make them feel at home. Your outsourced customer service support can deliver such connection for better client retention. Once you choose us among customer service outsourcing companies, you can keep your clients and let new customers know what makes you different. Be with them every step of the way once you outsource customer support with us.


Connect For Client Retention

Why You Need Customer Support Outsourcing Services



Outsource customer support services enable your customers to reach your business. Let us help you as you set up your contact support system with us.

Contact center outsourcing provider like Magellan Solutions has 17+ years industry experience that ensures our capabilities to deliver only the best. The best contact support your customers will ever experience. Our talented and expert customer support representatives will ensure every touchpoint of your customers to your business is a pleasant experience.

We can provide omnichannel contact support. Be it email support, social media support, your website chat support, plus the good ol' phone technical support. Your outsourced support agents from us possess the necessary skills to adapt to your brand and business ethics. This is to ensure we carry your brand image as we converse with your customers.

Did we mention that as a contact center outsourcing company, we can we can provide customer support services 24/7, 7 days a week, 365 days a year? No more missed connection with your customers even on holidays! Stop robotic conversation and lend empathetic ears to your customers.

Your brand image is important to ensure your business growth. We can help you keep it pristine. No magic needed, just efficient outsource customer support services.

Partner with the #1 SME-focused Customer Support Outsourcing Provider in the Philippines for your business today!

Ipad showing reasons why outsource customer support

Our approach on Customer Support Outsourcing

Customers are the lifeblood of your business. Never turn them away with poor customer service. Leave it to customer support experts like us. Keep a stable line of happy customers. Pronto!

Customer handling and retention is the ultimate goal to keep your business afloat. Who says only big businesses can reap such benefits from an outsourced support team. You can be the trendsetter among your peers when you do so with a 3rd party customer support. Aside from flexible pricing, as a customer service outsource in USA, we provide the following value propositions:

  • we hire customer support outsourcing representatives who are flexible to adapt to your business and brand requirements
  • we provide professional customer support services that delivers conversation with your customers packed with finesse and style
  • we monitor performance to ensure we follow your KPIs and benchmarks to a T, no lame excuses

You can expect your customers to feel at home with our customer support services. Their issues resolved within minutes or even seconds.

24 7 Support

Value for money is the ultimate goal for any customer. When they reach you to ask questions about your product or business, make sure you are available. Unanswered inquiry is a no-no. Let us handle these questions and encourage them to do your desired result: make a purchase or avail your service!

Technical Support Services

Most of the time, customer make the time to reach your business for assistance. If you cannot do so, this situation sets a bad impression. That you don't care about your customers anymore once they made a purchase with you. Never let such scenario tarnish your business and brand image. Lend an efficient technical support services to your customers, courtesy of us. No fuss technical assistance, delivered.

Customer Contact Services

Let us take care of your customers with our efficient live agents. No matter what their needs, we make sure we deliver. Translate this strategy for the best customer support you can provide, only with us!

Outsourced IT Support Services

Make your business max out the potential of information technology to streamline your services. Gain access to talented IT support staff, the lates software and infrastructure with this service. Take advantage of innovation as they come your way!

BPO Customer Service

Let your customers management hassle-free and just leave it to experts who know what they are doing. Who are the experts when it comes to customer service? Us. No ifs, no buts. Just let us do the job for you and focus on your business best capabilities: provide the best products and services!

Omnichannel Contact Support

Make sure every customer touchpoints are covered with our omnichannel contact center. No leads go unnoticed. No waiting game for your customers. Quick and easy guaranteed.

Internalize customer care. Translate to better profit margins. We never treat your customers as yours alone, we treat them as ours too. Customer care is our philosophy. Make it yours too.

Once you set up your customer contact support with us, you will get to know out competent style when taking care of your customer's every needs. Our implementation teams will ensure that we work around your set requirements and exceeds it at best. Let your customers know that you only deliver quality results. No lip service, just professional conversationalists.

Our Current Benchmarks for Customer Support Outsourcing

Competitive Customer Service Cost

We offer customer service solutions that fit your budget and specific requirements.

Smooth Business Transition

With our streamlined onboarding process, we guarantee you of a smooth transition from in-house to offshore. We prepare everything from recruitment to training, quality assurance to implementations.

Cloud-Based Call Center Software

We have extensive experience on using various software such as Bria, Five9, FreshDesk, ICBM, RingCentral, ViciDialer, and Zendesk. Since its cloud, nothing is lost.

Call QA & Monitoring

Our Quality Assurance team regularly checks and monitors calls to see maintain the quality and integrity of your account.

Engaged Customer Service Reps

To bring out the best in our candidates, our certified trainers conduct rigorous classes that cover basic and advanced practices in the customer service industry and the specifics of your business.

Consultants On Demand

Need help with your account? It can get frustrating you do not get the results you need. Magellan provides free consultation to aid you to take your business forward and further improve your customer support experience, adding more value to your business.

woman looking at her customer supports

Our Core Markets

USA

United States

australia

Australia

Europe

Europe

Asia

Asia

What Is Outsourced Customer Support Services


Customer Relations Outsourcing covers a multitude of services with regards to customer connection. Outsourced customer support services address a business' long on-hold time, unanswered queries, or lack of manpower. Outsourcing of customer service is a flexible strategy to ensure an open communication between customers and a business is working at its best.

Outsourced customer support agents provide assurance that various channels are covered when customers reach a business. Be it to ask inquiries or a follow up. An efficient customer contact center is composed of empathetic live agents who are knowledgeable on the overall business' products and services.

Support outsourcing companies capitalize on exceptional customer service and their ability to provide round-the-clock services. The same is also true for technical service outsourcing where agents has in-depth knowledge to provide technical support and assistance to customers.

How to Outsource Customer Support

This is the rule of thumb: be extra careful when outsourcing. Here are some things that you need to keep in mind when short-listing (and eventually choosing) the best customer service outsourcing companies:

  • Clean and competent track record
  • Competitive pricing
  • Service quality
  • Industry experience

What are the Best Customer Support Outsourcing Services

Magellan Solutions offer various customer support services that we can customize per a business requirement. This is to ensure tailor-fit solutions for any kind of business model, of any size. Some of our services are the following:

  • Loyalty programs
  • Invoice inquiries
  • Balance inquiries
  • Order tracking and fulfilment
  • Customer care support
  • Inbound sales support
  • Billing support
  • Replacements
  • Account management

Improve Your Customer Care Strategy With Customer Support Outsourcing

Turned off customers due to longer on-hold time? Died down customer's interest due to inaccurate and delayed product or service information? Relieve your business of such worries. Simply let us handle your customers with finesse and professionalism combined!

1. Let's talk objectively about your optimal customer support services

We understand every pain points you are going through. We are glad to be of service to make sure your customers are happy whenever they connect with you. Our variety of contact care solutions will suit your needs. Plus points? We can customize it based on your specifications. No questions asked only clarifications.

2. Tell us your coveted customer care representatives

Our live agents can act as a sponge to ensure they can carry your business ethics and brand image to your customers. We can provide you with conversationalists who can take care of your customers. Whenever, wherever!

3. After we helped scale your business, let's explore further.

Never fall to the same trap of treating customer support outsourcing as a one time thing. This is an investment. Like a fine wine, it gets better with age. Let's achieve our peak potential through this journey.

THE #1 CALL CENTER SERVICES PROVIDER IN THE PHILIPPINES TRUSTED BY OVER 100+ SMEs MONTHLY

For over 17 years, we have built Magellan Solutions to be the right answer for Customer Support Outsourcing for small and medium businesses globally


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Frequently Asked Questions


Customer Support Outsourcing Pros And Cons

Outsourcing of customer support has its own set of benefits and drawbacks. To determine if you should proceed to this business activity, you should first weigh the customer service outsourcing pros and cons. In general, it helps you in the following aspects:

  • Answer all inquiries and resolve your customers’ problems
  • Enhance your customers’ experience
  • Facilitate good customer interaction to cultivate better relationships
  • Access to full time support agents who are knowledgeable and skillful in customer care
  • Faster and more accurate service delivery
  • Affordable call center solutions

Customer support outsourcing services, however, sometimes requires a trial and error process. There’s a chance that you cannot find the right company at the first try. You have to keep on looking until you find the service provider that meets your preferences.

What Is Customer Support Outsourcing?

It is the sub-contracting or outsourcing customer support calls functions of a business to a third-party company, usually to a call center. It is available for both voice (phone calls) and non-voice (live chat and email) operations. Currently, the biggest customer service outsourcing destination is Philippines.

Customer Care Outsourcing In Philippines

Improve your CSAT scores by entrusting this service to a Philippine Customer Support Outsourcing provider - Magellan Solutions, the only choice for small businesses for customer care solutions.

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US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724

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