eCommerce Customer Service Outsourcing

Answer inquiries, manage orders, upsell and cross-sell products, and resolve issues.
Specialized eCommerce customer service outsourcing services for online retail stores that enhances customer experience and builds brand loyalty.
24-hour call center operation following the international ISO guidelines for data security and confidentiality.

Why Outsource eCommerce Customer Service to Call Center?

Expert eCommerce Agents

We ensure that our agents have extensive knowledge on the products and services of your company to serve your customers better.

eCommerce Call Center For Small Businesses

Take advantage of the competitive pricing of our value-generating custom fit call center solutions. Perfect for small businesses, we deliver outstanding customer service that improves relationships and encourages repeat business.

Multilingual eCommerce Service Capability

Our eCommerce call center services are available in 10 languages to serve more customers worldwide.

Intensive Quality Assurance and Monitoring

Expert analysts regularly checks the quality of each customer interaction to make sure that you get the results that you need.

Web-Based Call Center Infrastructure

Web-based call center infrastructure Integrates inbound calls and chat services in one solution to provide convenient support to online shoppers. Some of the cloud-based software we use are the following: Bria, Five9, FreshDesk, ICBM, RingCentral, ViciDialer, and Zendesk.

Comprehensive and Unique Onboarding Process

Right from day 1, our Business Development team will work with you to make sure that we cover all your needs. Our Implementations team will then develop processes that targets the success of your business — from recruitment to training to operations.

Convenient All-Day Support For Customers

We strive to bring out the best value out of each customer interaction. By integrating cloud-based call center software in our operations, and through the strategic schedule shifting of our agents, we cater to online shoppers around the globe. Our multi-channel capability allows customers to reach out to your business using the most convenient method.

eCommerce Call Center Services We Provide:

Loyalty programs
Invoice inquiries
Balance inquiries
Order tracking and fulfillment
Customer care support
Inbound sales support
Billing support
Replacements
Account management
Refund Assistance

Our Core Markets

United States

Australia

Europe

Asia

Frequently Asked Questions

What Is eCommerce Call Center Outsourcing?

It refers to a 24-hour call center service for online retail stores. It is available in both voice and non-voice operations.

What Makes A Good eCommerce Customer Service?

A good e-commerce customer service focuses on three things:

Dealing with customer inquiries, orders, and complaints
Creating a positive overall shopping experience
Tactical integration of cross-selling and upselling methods to increase customer value

If these three elements are present, it can help you in:

Increasing online store reach
Encouraging customers to buy recommended products
Keeping track of the latest trends and ‘hot buys’
Retaining customers and gain their loyalty
Minimizing refunds and customer complaints

When the ecommerce customer service is very responsive to the needs of the customers, this can translate to higher customer satisfaction that is equivalent to business profits.

Benefits Of Live Chat Service For eCommerce Sites

The basic step always begins with proper research. After determining your specific needs and requirements, you can search for a call center for ecommerce online, in directories, or by referral. Short-list the companies that you believe can provide the service that you need.

Consider the following when short-listing the companies that you found:

Track record
Specialization
Call center pricing
Compliance to industry regulations
Years of service
Company stability
Capacity to support your growing needs