What is Outsource Telesales
B2B telesales is the process of selling various products or services through the use of a telephone. With telesales call center representatives, you get in touch with potential and existing customers directly through various channels like phone. This is to encourage them to purchase whatever your business offers.
The best telemarketing companies offers the two types of telesales: inbound and outbound. Inbound is when the telesales agents are the ones who receive calls from both prospective and existing clients. While in outbound, the agents are the ones who facilitate the call to generate sales.
Telemarketing vendors as a cold calling service providers has agents who are patient, persuasive and persistent to make every call pleasant and remain professional. Global telemarketing services agents are required to have exceptional communication and skills in talking with clients, typing experience, as well as the ability to thrive in an office environment.
What is Telesales
Telesales is an important business process that is accomplished to create interest in the products and services that companies offer. Also, it is used to supply information to consumers regarding the merchandise or service being offered.
This strategy can be also used to identify or generate business opportunities and determine customer response, review or feedback to your products and services.
Basically, it is maximized to generate leads that would eventually lead to sales, schedule appointments with potential clients, and to strengthen customer retention.
Telesales is an essential service process that you use to sell your products and services to consumers directly over the telephone.
With this service, no extra contact is necessary since the whole selling method which includes payment transactions can be accomplished in just a single telephone call or conversation.
Nowadays, this business process can be outsourced to the advantage of business organizations.
What Is The Difference Between Telemarketing and Telesales
The main difference between these two outbound call services lies on their end-goal.
- Telemarketing services, often with a broader target market, aim to increase consumers’ product awareness. You can use this to introduce your products and services to generate leads. This service helps telesales to identify and qualify potential sales. It also provides reliable data to support the team in telesales by increasing efficiency and productivity. This in a sense is the first step in the sales strategy.
- Moreover, telemarketing pre-qualify potential clients to make the job easier for the telesales team. This also surveys customer satisfaction and market research through outbound calling.
- On the other hand, telesales is the next step after telemarketing. It is a direct way of selling your product using the data provided by the telemarketing people.
- Its goal is to secure closed sales. You can take advantage of this service when you have a solid list of leads and marketing campaigns.
- Through telesales, you can cut costs per sales while increasing conversion rates. It becomes possible because it allows reduced travel expenses and number of representatives in the field.
- This service helps leave the buyers and even the prospects with an excellent impression about the brand.
- Both services use a cold calling approach.
How to Increase Telesales
Boost your sales through the expertise of an outsourced sales team. Experience a healthier bottom line while growing your business.
Magellan Solutions agents’ have years of experience; from selling and customer service. We follow global standards to ensure you appear professional and credible.
As one of the Philippines’ leading outbound call center services companies, we offer nothing but the most outstanding telemarketing campaigns suited for any business along with our team of professional telemarketers. We work intimately with our clients to provide quality and efficient solutions for your business needs, telesales in particular.
Our wide range of offshore telesales services include:
- Inbound sales
- Inbound customer services
- Outbound research
- Telemarketing sales
- Outbound lead generation
Magellan Solutions consistently finds a way on how you can reach out to your customers’ requirements. Our company will also provide a strategic approach for your company to deal with your customers’ issues and develop customer relationships.
How To Do Telesales Effectively
Effectivity of telesales all depends on how the system works for your advantage. This means your telesales outsourcing provider understand what are your pain points and work towards improving them. Ultimately eliminate them to ensure the proper delivery of your desired results: successful transactions and increased ROI.
In order to achieve this, as a business owner, you should be clear on your requirements and let your telesales provider work around it to deliver solutions. This way you can reach an agreement in clarity and the standards they must follow.
System working together means telesales agents are aware of their KPIs and works towards the goal of achieving them, or exceeding them in the best situation. Also infrastructure and updated software to streamline their performance must be well-placed. Your telesales provider must meet these basic requirements. This assures you that they know what they are doing and can deliver results you wanted.
