Outsource Telesales — B2B And B2C Services
- Outsource telesales to sell your products and services directly to leads.
- Telesales outsourcing will boost your overall revenue and sales processes.
- Be represented by an expert team from telesales outsourcing companies without the onboarding costs.
Cold-calling is hard. But, successful cold-calling is an art. It’s already hard for people to listen, let alone convincing them to buy.
Leverage on the skills of a world-class sales team via outsourcing telesales. Learn what Magellan Solutions can offer.
What is Telesales?
Telesales is the process of selling various products or services through the use of a telephone. As a telesales representative, you get in touch with potential and existing customers directly by the phone to encourage them to purchase whatever your business offers.
There are two types of telesales: inbound and outbound. Inbound is when the telesales agents are the ones who receive calls from both prospective and existing clients while in outbound, the agents are the ones who facilitate the call to generate sales.
In telesales, the agents must be patient, persuasive and persistent. It also requires exceptional communication and skills in talking with clients, typing experience, as well as the ability to thrive in an office environment.
The aim of telesales is to achieve repeat business through strategies like giving high levels of satisfaction and excellent customer relations. Telesales representatives contact different clients to promote products and services. They also set up appointments sometimes to support the representatives in the field sales.
What are the Differences between Telesales and Telemarketing Services?
The main difference between these two outbound call services lies on their end-goal.
Telemarketing services, often with a broader target market, aim to increase consumers’ product awareness. You can use this to introduce your products and services to generate leads. This service helps telesales to identify and qualify potential sales. It also provides reliable data to support the team in telesales by increasing efficiency and productivity. This in a sense is the first step in the sales strategy.
Moreover, telemarketing pre-qualify potential clients to make the job easier for the telesales team. This also surveys customer satisfaction and market research through outbound calling.
On the other hand, telesales is the next step after telemarketing. It is a direct way of selling your product using the data provided by the telemarketing people.
Its goal is to secure closed sales. You can take advantage of this service when you have a solid list of leads and marketing campaigns.
Through telesales, you can cut costs per sales while increasing conversion rates. It becomes possible because it allows reduced travel expenses and number of representatives in the field.
This service helps leave the buyers and even the prospects with an excellent impression about the brand.
Both services use a cold calling approach.
The Art of Telephone Selling
Telesales is an important business process that is accomplished to create interest in the products and services that companies offer. Also, it is used to supply information to consumers regarding the merchandise or service being offered.
Telephone selling can be also used to identify or generate business opportunities and determine customer response, review or feedback to your products and services.
Basically, it is maximized to generate leads that would eventually lead to sales, schedule appointments with potential clients, and to strengthen customer retention.
Telesales is an essential service process that you use to sell your products and services to consumers directly over the telephone.
With this service, no extra contact is necessary since the whole selling method which includes payment transactions can be accomplished in just a single telephone call or conversation.
Nowadays, this business process can be outsourced to the advantage of business organizations.
Benefits of Telesales Services
There are key benefits when companies utilize telesales services. It includes the following:
- The costs for marketing campaigns are reduced significantly. Telesales in a sense can be an alternative when you are targeting a cost-efficient sales strategy.
- Get further praise than complaints from potential customers. This is especially if you hired agents who are professional and know how to properly converse with customers.
- Telesales promotes consistency. It enables organizations to create effective sales leads and new business opportunities consistently without having to worry and depend on individual team members.
- Telesales can help increase your business productivity as it allows you to focus on your core competency.
- Telesales also allows you to get a team of talented and skilled workforce instantly without undergoing all the process of sourcing.
- Telesales companies provide comprehensive updates and reports to you about the result of your campaign.
What Are The Reasons To Outsource Telesales To A Call Center?
It is evident that outsourcing is beneficial to business. In line with this, your company can experience the following benefits when you outsource telesales services:
- Cheaper hiring, training, and operating costs
- Lower employee attrition rates
- More time to focus on your core business
- Trained staff who have proficient skills in handling different types of clients
- Higher chances of closing more sales
Important Duties of Telesales Representatives
Telesales agents have a wide-range of responsibilities. It ranges from lead generation to direct sales as well as customer relations.
An effective telesales representative will not only target closed sales but also take time to focus on the customer satisfaction. Some of the important duties of a telesales agents are the following:
1. Lead Generation
A telesales agent gets in touch with both prospects and existing customers through phone to inform them about the brand’s products, services, and other offers.
Sometimes, they also receive phone calls from consumers who have seen the direct marketing and advertising campaigns.
This process helps make the work of the team become faster and also increase the conversion rate.
2. Direct Sales
More than creating brand awareness, the agents in telesales also conduct direct sales functions. They work together with the telemarketing team. They also use the data of existing customers to check the previous sales and target the clients for repeat business.
3. Take and Process Orders
Moreover, telesales representatives take and process all of the orders to meet their sales quotas required by the brand. They manage repeat business purchases, which provides the possibility to cross-sell to existing customers.
Whenever there are customers who place new orders, the telesales agents use scripts, which is commonly provided by the brand to offer additional products or services based on previous purchases.
Aside from helping to boost the sales and profits, it also allows the team of sales to concentrate on the field selling.
4. Customer Service
A part of a telesales agent’s duties is providing excellent customer service.
To encourage existing customers to continue purchasing from their brand, telesales agents contact them after a sale to make sure they are satisfied with the products or services. They also do collecting, compiling, and updating of the records of the clients in a database. This is to make it vital to have excellent typing and phone skills.
In addition to telesales agents’ duties, they also advise customers about the new offers based on their preferences and needs.
A part of their duties in the customer service is providing accurate information about the brand, its products or services, promotions and other information. This makes it crucial for telesales representatives to have in-depth knowledge of their company and its offers.
5. Conflict Resolution
Having excellent dispute resolution skills is one of the most important skills of a telesales agent. Since they are always interacting with clients, they help to quickly handle their grievances before it becomes a bigger issue. This allows customers to get a high level of satisfaction from their purchases and preserves the reputation of the company.
6. Activity Reports
An effective telesales representative will also create, update, and deliver activity reports. The reports cover many elements such as the volume of calls, leads, customers, sales and other vital information that can help increase the brand’s revenue.
7. Meet Sales Goals
Telesales agents are required to meet the monthly and quarterly quotas or sales goals according to the revenue targets of the company. They must achieve a minimum volume of calls and close a particular number of deals to move them closer to their quotas.
How Can An Outsourcing Enhance Your Cross-Selling And Upselling Efforts?
Cross-selling and upselling are strategic ways to achieve higher revenues. Our sales agents can smoothly integrate these two strategies when offering your new releases to the market. Through our regular training, quality assurance processes, and good scripting, we can help you close more high-value sales.
In What Way Does Telesales Help Maintain Good Customer Relationship Management
Telesales is not only about selling. Most of the time, it’s about maintaining positive relationships with existing customers by offering them products that add value to their life.
Our Agent Selection Process
Selling is a simple process made complex by human emotions. To keep up with this, we choose our agents based on the following qualifications:
- Sufficient sales knowledge (offering of product, upselling, cross-selling)
- High emotional intelligence — confident, empathetic, and open to tons of rejections
- Good communication skills
We also make sure to regularly update our script for our telesales campaign. We comply to the National Do Not Call Registry to avoid breaking any laws.
Increase Sales With An Outsourced Telesales Services Provider
Boost your sales through the expertise of an outsourced sales team. Experience a healthier bottom line while growing your business.
Magellan Solutions agents’ have years of experience; from selling and customer service. We follow global standards to ensure you appear professional and credible.
As one of the Philippines’ leading outbound call center services companies, we offer nothing but the most outstanding telemarketing campaigns suited for any business along with our team of professional telemarketers. We work intimately with our clients to provide quality and efficient solutions for your business needs, telesales in particular.
Our wide range of offshore telesales services include:
Magellan Solutions consistently finds a way on how you can reach out to your customers’ requirements. Our company will also provide a strategic approach for your company to deal with your customers’ issues and develop customer relationships.
Find out more about our solutions and pricing packages by filling out the form below.