Fb Pixel Call Center Facilities | Magellan Solutions
 

Our Facilities & Offices

 

Our Call Center Technology

Security & Business Continuity

  • Fully integrated computer and telephony
  • Flexible agent scripting
  • Automatic call distribution
  • Enhanced Interactive voice response support
  • In-house IT professionals on call 24/7
  • Database integration
  • Predictive dialing
  • Multiple simultaneous campaigns
  • Call reports
  • Call recording, monitoring coaching, mentoring
  • Agent text messaging
  • Calls are recorded, batched, and processed
  • Receive information by secure website download, FTP, and email
  • Handle data entry into your website

Learn more here.

  • Data security network and IT infrastructure
  • 24/7 security
  • Co-location plans with an external disaster recovery site
  • Data backup process.
  • Power blackout process.

Learn more here.

 

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