Our Facilities & Offices
Our Call Center Technology
Security & Business Continuity
- Fully integrated computer and telephony
- Flexible agent scripting
- Automatic call distribution
- Enhanced Interactive voice response support
- In-house IT professionals on call 24/7
- Database integration
- Predictive dialing
- Multiple simultaneous campaigns
- Call reports
- Call recording, monitoring coaching, mentoring
- Agent text messaging
- Calls are recorded, batched, and processed
- Receive information by secure website download, FTP, and email
- Handle data entry into your website
Learn more here.
- Data security network and IT infrastructure
- 24/7 security
- Co-location plans with an external disaster recovery site
- Data backup process.
- Power blackout process.
Learn more here.
