eServices Call Center

We are the #1 eServices Call Center Service provider for SMEs. We provide support to your e-business by promoting personalization and intent-driven interaction.

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Why You Need eServices Call Center Service?

Outsourcing your eService needs to a business outsourcing firm can put your company in the front and center of your customer’s attention. By directly tapping into your consumers behavior, purchase pattern and intent, we can scale up demand and maximize your brand’s impact.

The goal of an eService company is to not only to provide customer service, but to ensure an exceptional display of brand.

Here at Magellan Solutions, we understands the value of building trust and relationship with our clients and their consumers. So our focus, on-top of customer service, is to help companies streamline inquiries; build campaigns to influence purchase frequency, and deliver stellar cross-channel experience.

With our 17+ years of industry experience, we train our agents to drive solutions, make meaningful interaction, analyze customer behavior and create campaigns to make sales. If you need an eService BPO company that can respond to your customer needs, our service can do that and more.

Also, our company is all ISO-certified, GDPR, and HIPAA-compliant. We always put our client’s protection and welfare as our priority. And we ensure a safe and value-adding experience partnering with us.

Partner with the #1 SME-focused eServices Call Center and BPO Outsourcing Provider in the Philippines today!

Our approach to eService Call Center

Increase consumer demand, improve CX and business efficiency while spending less with eService Call Center

We can certainly help you drive success with proven and tested eServices strategy, but this isn't the only value proposition we provide to our clients. On top of flexible pricing:

  • we only hire agents that have the drive and knowledge to navigate around your industry
  • we have online portals that enables you to check, add and monitor accounts
  • we have a dedicated team of QAs that ensures the quality of our employees performance

You can expect our eServices call center to deliver the right message at the right moment.

Virtual Assistance Service

Our virtual assistants will always be there for you and your business 24/7. We train our agents to be ready to meet your customer needs and demands, anytime.

Internet Telephone Answering Service

Many of the online users today prefer getting in touch with brands with just a click away. Take your customer service to great heights through outsourcing internet telephone answering service. Explore our solutions for you now.

Data Processing

Maintain and secure essential business records. Achieve this through highest accuracy and speed combined. Pile of documents or numerical data, whatever you need, we got it! Experience breezy digitization of your documents.

Market Analysis

Never bother your team with market data analysis. Receive them in comprehensive and easy to understand reports.

eCommerce Full Outsourcing

Outsource your eCommerce operations to our staff of professionals. Your costs will be much lower than hiring a full in-house team, which ultimately optimizes the bottom line!

Maximize revenue, minimize expense and reduce the headache by outsourcing to our eService Call Center.

Our Business Development Team are always ready to accept your call. We can help you save time, trouble and resources. By connecting with us, we can help you scale up demand by optimizing your customers channel of choice to accelerate sales and launch promotions faster.

Our Current Benchmarks For eServices Call Center

Best-Fit Infrastructure For You

Our agents use custom-fit infrastructure to provide quality service to your customers while giving you optimum ROI.

24/7 Call Operations

Our operations deliver reliable voice and non-voice services to customers from different parts of the globe day and night.

Quality Assurance And Monitoring

We conduct regular quality assurance on calls made and taken and check on your process so we can improve our service delivery in your biz goals.

Data Security & Confidentiality

We strictly adhere to and implement the data security guidelines under ISO 27001 to ensure the confidentiality of sensitive business data.

Our Core Markets


United States







What is eService Call Center Outsourcing?

E-services call center is made up of online services that aims to support a business to generate inquiries and sales. Call centers that especialize in eService outsourcing helps in connecting potential customers to buyers via the internet. Inbound calling, outbound calling, chat support, e-mail support, social media marketing, are all example of eServices that entrepreneurs utilize to nurture leads.

With an e-services call center, you can rest assure that your business is well taken care of any time of the day, even on weekends and holidays; thus, there will be no missed opportunities.

how much do eservices call center cost?

Pricing is a little tricky because there is no fix value to any BPO services. Especially in eServices as it always depends on the services you are getting, number of seat you are willing to avail and the labor cost based on the region. If you are interested to know more about the pricing, it is best to give us a free call so we can explain it further to you.

Who needs eService customer service?

A BPO company that offers eService can cater to almost any industries from manufacturing to healthcare. This is because eService encompasses everything that is related to the internet.

What are the benefits of eservice customer service outsourcing?

The most obvious advantage is you can get an Inexpensive workforce expansion. Outsourcing to under developed countries is always less expensive than onshoring services because of the economic difference. Other than cost, offshoring helps you save time to focus on core activities and share business risk.

Launch Your eServices Call Center with us

Want to reach more customers? Want to build a healthy and engaging relationship with your customer? Our expert eServices team can make that happen!

1. Let's talk objectively about your goals

Let us know about your short and long term goals. And let us set expectations with regards to your given budget and schedule.

2. Tell us the ideal team

We only hire agents with the right mindset and drive to launch your business forward. We have an in-house training and quality assurance department that can help them become the ideal team that you want.

3. Let us work for long-term

We want to work with you for the long term. After a successful business partnership, we can do more to support your other ventures. Let us know if you need services such as healthcare outsourcing or HR outsourcing and we will provide it to you.


For over 17 years, we have built Magellan Solutions to be the right answer for eServices Call Center for small and medium businesses globally

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All good things starts with a Hello. Use the form below to drop us an email and we'll get back to you within the day, top-speed.

    Frequently Asked Questions

    What is an eService Call Center?

    It is a service provided by call centers where it uses pertinent information and effective communication technologies for transactions done online. With its help, electronic services (e-services) can be provided to buyers 24 hours a day, 7 days a week. Now, you can sleep soundly at night, knowing that someone is attending to the needs of your target consumers.

    What services does this type of call center provide?

    The services that this type of call center providers are divided into different categories such as inbound (taking calls) and outbound (making calls), Tech support or IT help desk (customer service support for technology-related problems), 24/7 answering services, live chat, and email support.

    How much does it cost to hire an e-service call center?

    The cost of hiring an e-service call center varies. The pricing depends on your requirements, and it can also be tailored to fit your needs and your budget. It is better to find an e-services call center provider that can accommodate your preferences and work on your desired budget.

    How to choose the eService Call Center?

    To choose the e-service call center, find a provider that can:

    • Meet your requirements
    • Provide high-end technology that can support your business 24/7 and even during emergencies
    • Has a proven track record in delivering quality services
    • Ensure the protection of your sensitive business information

    Magellan Solutions offer a flexible pricing and we can work on your budget without compromising the quality of the services. We offer, fast customer support, 24/7 call center solutions and we provide quality assurance and monitoring procedures to make sure that the services we provide continuously meet the standards. We are HIPAA and ISO compliant, and our credibility has been established for 13 years.

    Call Us For a

    US: +1 650 204 3191
    UK: +44 8082 803 175
    AU: +61 1800 247 724

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