eServices Call Center
E-services call center is made up of online services that are offered and available online. Through this service, your potential customer will be able to avail your services or products through the internet. With an e-services call center, you can be rest assured that your business is well taken care of any time of the day, even on weekends and holidays; thus, there will be no missed opportunities.
Why Outsource to an eServices Call Center?
Best-Fit Infrastructure For You
Our agents use custom-fit infrastructure to provide quality service to your customers while giving you optimum ROI.
Quality Assurance And Monitoring
We conduct regular quality assurance on calls made and taken and check on your process so we can improve our service delivery in your biz goals.
24/7 Call Operations
Our operations deliver reliable voice and non-voice services to customers from different parts of the globe day and night.
Data Security & Confidentiality
We strictly adhere to and implement the data security guidelines under ISO 27001 to ensure the confidentiality of sensitive business data.
Our Core Markets
Frequently Asked Questions
What is an eService Call Center?
It is a service provided by call centers where it uses pertinent information and effective communication technologies for transactions done online. With its help, electronic services (e-services) can be provided to buyers 24 hours a day, 7 days a week. Now, you can sleep soundly at night, knowing that someone is attending to the needs of your target consumers.
What services does this type of call center provide?
The services that this type of call center providers are divided into different categories such as inbound (taking calls) and outbound (making calls), Tech support or IT help desk (customer service support for technology-related problems), 24/7 answering services, live chat, and email support.
How much does it cost to hire an e-service call center?
The cost of hiring an e-service call center varies. The pricing depends on your requirements, and it can also be tailored to fit your needs and your budget. It is better to find an e-services call center provider that can accommodate your preferences and work on your desired budget.
How to choose the eService Call Center?
To choose the e-service call center, find a provider that can:
- Meet your requirements
- Provide high-end technology that can support your business 24/7 and even during emergencies
- Has a proven track record in delivering quality services
- Ensure the protection of your sensitive business information
Magellan Solutions offer a flexible pricing and we can work on your budget without compromising the quality of the services. We offer, fast customer support, 24/7 call center solutions and we provide quality assurance and monitoring procedures to make sure that the services we provide continuously meet the standards. We are HIPAA and ISO compliant, and our credibility has been established for 13 years.
eServices Call Center in the Philippines
Magellan Solutions has 14 years of experience in delivering quality call center services to different verticals, including e-service businesses. Take advantage of the excellent customer service delivered by our roster professional of call center agents. Explore the possibilities of a strong partnership with us. Schedule a call with our Business Development team now. Click the button below.