eServices Call Center
We are the #1 eServices Call Center Service provider for SMEs. We provide support to your e-business by promoting personalization and intent-driven interaction.
Let's Have a Conversation!
Why You Need eServices Call Center Service?
Outsourcing your eService needs to a business outsourcing firm can put your company in the front and center of your customer’s attention. By directly tapping into your consumers behavior, purchase pattern and intent, we can scale up demand and maximize your brand’s impact.
The goal of an eService company is to not only to provide customer service, but to ensure an exceptional display of brand.
Here at Magellan Solutions, we understands the value of building trust and relationship with our clients and their consumers. So our focus, on-top of customer service, is to help companies streamline inquiries; build campaigns to influence purchase frequency, and deliver stellar cross-channel experience.
With our 17+ years of industry experience, we train our agents to drive solutions, make meaningful interaction, analyze customer behavior and create campaigns to make sales. If you need an eService BPO company that can respond to your customer needs, our service can do that and more.
Also, our company is all ISO-certified, GDPR, and HIPAA-compliant. We always put our client’s protection and welfare as our priority. And we ensure a safe and value-adding experience partnering with us.
Partner with the #1 SME-focused eServices Call Center and BPO Outsourcing Provider in the Philippines today!
Maximize revenue, minimize expense and reduce the headache by outsourcing to our eService Call Center.
Our Business Development Team are always ready to accept your call. We can help you save time, trouble and resources. By connecting with us, we can help you scale up demand by optimizing your customers channel of choice to accelerate sales and launch promotions faster.
Our Current Benchmarks For eServices Call Center
eServices Call Center Operation
Never miss a call with a round-the-clock business operation
Core Market Focus
United States, Australia, Europe, and Asia
Flexible Pricing Option for SMEs
We accept packaged, results-based, and other business models
Best-Fit Infrastructure For You
Our agents use custom-fit infrastructure to provide quality service to your customers while giving you optimum ROI.
24/7 Call Operations
Our operations deliver reliable voice and non-voice services to customers from different parts of the globe day and night.
Quality Assurance And Monitoring
We conduct regular quality assurance on calls made and taken and check on your process so we can improve our service delivery in your biz goals.
Data Security & Confidentiality
We strictly adhere to and implement the data security guidelines under ISO 27001 to ensure the confidentiality of sensitive business data.
Our Core Markets
United States
Australia
Europe
Asia
What is eService Call Center Outsourcing?
E-services call center is made up of online services that aims to support a business to generate inquiries and sales. Call centers that especialize in eService outsourcing helps in connecting potential customers to buyers via the internet. Inbound calling, outbound calling, chat support, e-mail support, social media marketing, are all example of eServices that entrepreneurs utilize to nurture leads.
With an e-services call center, you can rest assure that your business is well taken care of any time of the day, even on weekends and holidays; thus, there will be no missed opportunities.
how much do eservices call center cost?
Pricing is a little tricky because there is no fix value to any BPO services. Especially in eServices as it always depends on the services you are getting, number of seat you are willing to avail and the labor cost based on the region. If you are interested to know more about the pricing, it is best to give us a free call so we can explain it further to you.
Who needs eService customer service?
A BPO company that offers eService can cater to almost any industries from manufacturing to healthcare. This is because eService encompasses everything that is related to the internet.
What are the benefits of eservice customer service outsourcing?
The most obvious advantage is you can get an Inexpensive workforce expansion. Outsourcing to under developed countries is always less expensive than onshoring services because of the economic difference. Other than cost, offshoring helps you save time to focus on core activities and share business risk.
Launch Your eServices Call Center with us
Want to reach more customers? Want to build a healthy and engaging relationship with your customer? Our expert eServices team can make that happen!
1. Let's talk objectively about your goals
Let us know about your short and long term goals. And let us set expectations with regards to your given budget and schedule.
2. Tell us the ideal team
We only hire agents with the right mindset and drive to launch your business forward. We have an in-house training and quality assurance department that can help them become the ideal team that you want.
3. Let us work for long-term
We want to work with you for the long term. After a successful business partnership, we can do more to support your other ventures. Let us know if you need services such as healthcare outsourcing or HR outsourcing and we will provide it to you.
