Call Center Outsourcing
Services Provider for SMEs

LET'S WORK TOGETHER

Have Your Business
Calls Answered 24/7

Manage your customer service and keep them happy.

GET A FREE QUOTE

Improve Customer Experience
and Satisfaction

Automate and upgrade your call handling service
and never lose track of success.

START A CAMPAIGN

Generate B2B & B2C
Leads On-Demand

Achieve your call target volume and quality
requirements with the right teams.

WORK WITH US

THE #1 CALL CENTER SERVICES PROVIDER IN THE PHILIPPINES TRUSTED BY OVER 100+ SMEs MONTHLY

For over 17 years, we have built Magellan Solutions to be the right answer for customer service outsourcing, inbound call center services, and bpo services for small and medium businesses globally.

SME-Focused Business Model

We are literally in the growth market. Our services focuses on helping SMEs expand and improve their bpo and call center operations. We're here for the long and fruitful haul.

Top-Notch Talents

We screen and hire talents to work on your projects using 2 equally-important factors: the skill to do and the character to do it well.

KPI Setting & Benchmarking

We love progress and to track it, we help maintain KPIs. But mostly, we help business owners SET them properly for growth and scalability.

Flexibe Pricing Options

We have both dedicated employee pricing and shared services available to help with your campaigns. You can scale with us without investing the heavens. Yet.

OUR ACCREDITATIONS AND PROOF OF EXCELLENCE

Inbound Call Center Services

Maintain or Increase your Customer Satisfaction Rating up to our current 95.63% average benchmark for consumer goods. Get price per call or packaged options depending on your need and size of business. We're here to make it work and give 24 7 results that convert.

24 7 Answering Service

Get 24 7, 365 days a year answering service for your business perfect for after-hours and
overflow calls.

Virtual Receptionist Service

Hire top of the line virtual assistants for your business operations covering general admin work to specialty functions.

Phone Answering Service

Get the best of both world with real human answering service and integration of IVR system for your business.

Customer Support Outsourcing

Engage with your customers correctly and measure your agents success through our in-house trainers and QA facilities.

Outsourced Technical Support

Onboard only certified IT Help Desk Professionals (Tier 1 - 2 support), pre-sales, and business application support.

Omnichannel Contact Center

Unlock ISO-certified, HIPAA-compliant and GDPR-compliant full-service contact operations support for your company.

Multilingual Call Center Services

Penetrate new market without worrying about language barrier. We offer up to 12 languages for call handling services.

Outbound Call Center Services

Hire your own sales team to qualify and convert leads into sales. Increase your selling time frame and margins with the help of our ISO-certified outbound operations department. We provide fully transparent service and flexible rates based on your leadgen reguirements.

Telemarketing Services

Generate Optimum and Scalable ROI with our pre-qualified leads lead generation services. Sell your products and services with us!

Lead Generation Services

Enjoy real-time reporting as we gather pre-qualified leads ready to convert into your paying customers.

Appointment Setting Services

Ensure reliable scheduling for your b2b, legal, and medical requirements wtih our hassle-free appointment setting service.

Cold Calling Services

Our sales cold calling services comes in a duo of well trained agents plus proven sales tactics. Call us and see for yourself.

Outsource Telesales

Skip the usual route with us and connect directly with your leads and sell your products and services to them.

Market Research Services

Obtain feedback from the market with our expert research process market and research specialist staff.

Survey Processing Services

Verify, score, and qualify your customer survey data with us or we can make a process to collect them for you!

BPO Services

Outsource your back office requirements at the price point that make sense for you. We specialize in SME bpo support such as data entry, medical coding and billing, order processing, accounting services, lPO and more! We help you connect with the right talent to help enhance and expand your business.