Fb Pixel Inbound Call Center Services | Inbound Call Center Outsourcing
 

Inbound Call Center Services

  • Real time reports paired with timely quality assurance reviews and implementation.
  • Cost-effective inbound call center services trusted by 100+ businesses.
  • We deliver outstanding customer experiences via phone, live chat, email or video.
  • Affordable Inbound Call Center Provider

    Get your money's worth by outsourcing in the Philippines. Around 71% of customers would still continue to use the phone for all their needs. A large number of people still want the warmth of a friendly human to respond and deal with their needs.

    Why Outsource Inbound Calls to Philippines?

    Competitive pricing logo

    Competitive Pricing

    We provide cost-effective inbound call center outsourcing services that do not compromise the quality of your customer service.

    Quality Assurance and Monitoring logo

    Quality Assurance and Monitoring

    Magellan Solutions conduct regular quality assurance and monitoring activities to make sure that we adhere to our service level agreements.


    Streamlined Call Center Process logo

    Custom-Fit Inbound Contact Center Services

    Our onboarding process is like no other, we believe every business is unique. Thus, have different needs. Outsource inbound calls to us and you'll guarantee a smooth transition and fast implementation.

    Guaranteed Customer Care logo

    Well Trained Agents

    For 14 years, we have mastered the art of delivering positive experiences to customers of different industries. Our agents have regular training to update their knowledge about your business.


    24/7 Business Operation logo

    24/7 Business Operation

    With our year-round 24/7 operations, you can provide effective customer service, receive incoming orders, or schedule reservations and appointments any time of the day. Our strategic shifting schedule enables our agents to cover your business after your office hours, during the weekends, or on holidays.

    Up-to-date Software & Infrastructure logo

    Up-to-date Software & Infrastructure

    Our agents use the latest call center technology in providing fast, effective, and enhanced service to your existing and potential customers. The software we have experience on includes: ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.

    Inbound Call Center Services we offer

    Our Core Markets


    United States


    Australia


    Europe


    Asia

     

    OUTSOURCING?

    Contact us today for a FREE 60-min consultation.

     
     

    Frequently Asked Questions

    What Is An Inbound Call Center Service?

    An inbound contact center service is a call center service that receives incoming calls from customers. It includes answering service, chat support, order processing, reservation, tech support, and email support. Investing in one ensures that your customers get the best assistance possible in answering their queries.

    Magellan Solutions specializes in delivering inbound customer care. Our systematic customized solutions result in a higher customer satisfaction score and increased sales.

    What Are the Different Inbound Call Center Services?

    Custom-Fit Inbound Call Center Outsourcing for Businesses

    We develop customized solutions for small and medium-sized businesses to fit their needs and budget.

    How To Differentiate Inbound and Outbound Call Center?

    An inbound contact center focuses on accepting calls and questions from customers. Meanwhile, outbound call center services directly contact a customer and advertise your business.

    What Are The Perks Of Inbound Call Center Services?

    It gives an impression that your customers’ comfort and convenience are at the top of your priorities.

    Our goal is to make it easier for your clients to express their complaints and questions. Our competent call center agents will attend to every customer’s needs through live calls. We will make sure to answer all queries.

    How To Choose The Right Inbound Call Center Service Provider?

    In selecting the best provider, make sure that they offer competitive pricing and have years of experience under their belt.

    Outsource Inbound Calls to Magellan

    For 14 years, Magellan Solutions has been providing excellent inbound contact center services. Click the button below to receive a 60-min consultation for FREE.

    SCHEDULE A CALL