Inbound Call Center Outsourcing
Inbound Call Center Services we offer
Why Outsource to an Inbound Call Center?
We provide cost-effective inbound call center outsourcing services that do not compromise the quality of your customer service.
Quality Assurance and Monitoring
Magellan Solutions conduct regular quality assurance and monitoring activities to make sure that we adhere to our service level agreements.
Custom-Fit Inbound Contact Center Services
Our onboarding process is like no other, we believe every business is unique. Thus, have different needs. Outsource inbound calls to us and you'll guarantee a smooth transition and fast implementation.
Well Trained Agents
For 14 years, we have mastered the art of delivering positive experiences to customers of different industries. We make sure that our agents have regular training to update their knowledge about your business and best practices.
24/7 Business Operation
With our year-round 24/7 operations, you can provide effective customer service, receive incoming orders, or schedule reservations and appointments any time of the day. Our strategic shifting schedule enables our agents to cover your business after your office hours, during the weekends, or on holidays.
Up-to-date Software & Infrastructure
Our agents use the latest call center technology in providing fast, effective, and enhanced service to your existing and potential customers. The software we have experience on includes: ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.
Our Core Markets
Frequently Asked Questions
What Is An Inbound Call Center, And Why Is It Important?
An inbound call center receives incoming calls from customers. Investing in one ensures that your customers get the best assistance possible in answering their queries.
Magellan Solutions specializes in delivering inbound customer care. Our systematic customized solutions result to a higher customer satisfaction score and increased sales. We offer different inbound contact center services including answering service, chat support, and email support.
Magellan's Inbound Call Center Outsourcing Solutions
- Mobile App Customer Support
- Virtual Receptionist
- Billing Inquiry
- Claim Processing
- Direct Response Support
- Dispatch Services
- E-Commerce Call Center
- Email Support Outsourcing
- Inbound Sales
- Inquiry Handling
- IVR Support
- Chat Outsourcing
- Medical Answering Services
- After Hours Call Center Services
Custom-Fit Inbound Call Center Outsourcing for Businesses
We develop customized solutions for small and medium-sized businesses to fit their needs and budget.
We serve the following verticals*:
- Real Estate
- Retail / E-commerce
- Government agencies
- Media and Communication
- Consumer Electronics
*During the recruitment stage, we hire people who meets the qualifications that you need. We also conduct regular knowledge-enhancement training to make sure that our agents are updated with the current trends and practices in the industry. Aside from that, we also encourage you to give us the parameters that we could operate on: the do's and don’ts, comprehensive product information, company background, etc.
How To Differentiate Inbound and Outbound Call Center?
What Are The Perks Of Inbound Call Center Services?
It gives an impression that your customers’ comfort and convenience are at the top of your priorities.
Our goal is to make it easier for your clients to express their complaints and questions. Our competent call center agents will attend to every customer’s needs through live calls. We will make sure to answer all queries.
How To Choose The Right Inbound Call Center Service Provider?
In selecting the best provider, make sure that they offer competitive pricing and have years of experience under their belt.>
Outsource Inbound Calls to Magellan
For 14 years, Magellan Solutions has been providing excellent inbound contact center solutions. Click the button below to receive a 60-min consultation for FREE.