Inbound Call Center Services
- Hire customer service representatives that undergo strict accent training.
- Cost-effective inbound call center outsourcing services trusted by 100+ businesses.
- Take advantage of our up-to-date call center technology and dialer capabilities. Our business continuity plans assure non-stop operations amidst challenging economic and environmental situations.
- Flexible solutions to support businesses for short-term or long-term campaigns.
- Start your account within six weeks! See our call center onboarding process to learn more.
- Ideal agent-to-supervisor ratio to keep track of the performance of your team.
- Our security certifications include: ISO 27001, HIPAA, and PCI DSS
For over 15 years, Magellan Solutions has been providing first-class customer service to small businesses across the globe. Our goal is to increase customer satisfaction (CSAT) ratings of our clients so they can be at par — or even better — with their larger counterparts. We believe in small businesses’ ability in making it big,
especially in delivering better products and promoting genuine interactions with the market.
With higher CSAT scores, small businesses can retain
more loyal customers as well as become more resilient even during tough times.
average customer satisfaction rating for a consumer goods account compared to the industry average of 76.5%*.* Customer Satisfaction Benchmark published by the American Customer Satisfaction Index (theacsi.org)
base price* of our inbound services* Price per call. For the total computation, get in touch with our Business Development team.
inbound call center operations to accommodate all calls coming from all geographical regions.
Affordable Inbound Call Center Service Provider
At Magellan Solutions, we prioritize the growth and profitability of our clients through our scalable inbound call handling services. We provide our agents with rigorous training on language, accent, culture, and empathy to deliver outstanding customer interactions. Our goal is to provide fast and reliable customer care solutions to make each call valuable.
Our support services cater to small businesses belonging to different industries such as retail, e-commerce, banking, travel, and healthcare.
Explore our inbound solutions to experience our capability in enhancing customer experience.
Why Outsource Inbound Calls to Philippines?
Accent Training for Agents
Our agents undergo rigorous accent training before onboarding. We also conduct regular training to update their knowledge of your business.
Affordable Call Center Packages
Take advantage of our cost-effective inbound call services. We offer different pricing models suited for the needs of small businesses: fully managed, co-managed, and per call answered. The admin and technology expenses are on us.
Quality Assurance and Monitoring
Magellan Solutions conduct regular quality assurance and monitoring activities to make sure that we adhere to our service level agreements.
Custom-Fit Inbound Contact Center Services
Our onboarding process is like no other, we believe every business is unique. Outsource inbound calls to us and you'll guarantee a smooth transition and fast implementation.
24/7 Business Operation
Our business operates all day to accommodate all calls coming from different geographic regions. Our 24/7 operations provide effective customer service, receive incoming orders, and schedule reservations and appointments at any time. Our strategic shifting schedule enables our agents to cover your business after your office hours, during the weekends, or on holidays.
Up-to-date Software & Infrastructure
Our agents use the latest call center technology in providing fast, effective, and enhanced service to your existing and potential customers. The software we have experience on includes: ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.
We can handle your overflow calls whenever you experience spikes in call volumes. You can also entrust it with us during off-hours or holidays.
Ideal Agent to Supervisor Ratio
We have enough team leaders*, supervisors, and operations managers to oversee the day-to-day performance of our customer service representatives.
*The typical team leader to agent ratio in Magellan Solutions is 1:12.
Ethical Business Approach
Certified with ISO 27001, HIPAA, and PCI DSS, Magellan Solutions takes pride in delivering safe and secure services to our clients.
Magellan Solutions’ Inbound Call Center Technology
- Fully integrated computer and telephony
- Flexible agent scripting
- Automatic call distribution
- Enhanced Interactive voice response support
- In-house IT professionals on call 24/7
- Database integration
- Predictive dialing
- Multiple simultaneous campaigns
- Call reports
- Call recording, monitoring coaching, mentoring
- Agent text messaging
- Calls are recorded, batched, and processed
- Receive information by secure website download, FTP, and email
- Handle data entry into your website
Magellan Solutions’ Inbound Call Center Technology
Our inbound services come in different packages. In calculating costs, we consider your preferred arrangement.
- Per call answered
Then we will give you a quotation based on the following information:
- The number of agents you need
- Agent expertise
- Length of contract
- Call volume
- Average handling time
- Labor market rate
- Any add-ons not included in our programs
Inbound Call Center Services we offer
Start right with your inbound outsourcing journey by reading this Customer Service Outsourcing Guide.
Our Core Markets
Frequently Asked Questions
What Are Inbound Call Center Services?
An inbound call center service receives incoming calls from customers. It includes answering service, chat support, order processing, reservation, tech support, and email support. Investing in one ensures that your customers get the best assistance possible in answering their queries.
Magellan Solutions specializes in delivering inbound customer care. Our systematic customized solutions result in a higher customer satisfaction score and increased sales.
Custom-Fit Inbound Call Center Outsourcing for Small Businesses
We develop customized solutions for small and medium-sized businesses to fit their needs and budget.
How To Differentiate Inbound and Outbound Call Center?
What Are The Perks Of Outsource Inbound Calls?
It gives an impression that your customers’ comfort and convenience are at the top of your priorities.
Our goal is to make it easier for your clients to express their complaints and questions. Our competent call center agents will attend to every customer’s needs through live calls. We will make sure to answer all queries.
How To Choose The Right Inbound Call Center Outsourcing Provider?
In selecting the best provider, make sure that they offer competitive call center pricing and have years of experience under their belt.>
Outsource Inbound Call Center Services to Magellan
For 15 years, Magellan Solutions has been providing excellent inbound contact center services. Click the button below to receive a 60-min consultation for FREE.