Fb Pixel Inbound Call Center Outsourcing Services | Magellan
 

Inbound Call Center Outsourcing

  • Real time reports paired with timely quality assurance reviews and implementation.
  • Cost-effective inbound call center outsourcing solutions trusted by 100+ businesses.
  • We deliver outstanding customer experiences via phone, live chat, email or video.
  • Inbound Call Center Services we offer

    Why Outsource to an Inbound Call Center?

    Competitive pricing logo

    Competitive Pricing

    We provide cost-effective inbound call center outsourcing services that do not compromise the quality of your customer service.

    Quality Assurance and Monitoring logo

    Quality Assurance and Monitoring

    Magellan Solutions conduct regular quality assurance and monitoring activities to make sure that we adhere to our service level agreements.


    Streamlined Call Center Process logo

    Custom-Fit Inbound Contact Center Services

    Our onboarding process is like no other, we believe every business is unique. Thus, have different needs. Outsource inbound calls to us and you'll guarantee a smooth transition and fast implementation.

    Guaranteed Customer Care logo

    Well Trained Agents

    For 14 years, we have mastered the art of delivering positive experiences to customers of different industries. We make sure that our agents have regular training to update their knowledge about your business and best practices.


    24/7 Business Operation logo

    24/7 Business Operation

    With our year-round 24/7 operations, you can provide effective customer service, receive incoming orders, or schedule reservations and appointments any time of the day. Our strategic shifting schedule enables our agents to cover your business after your office hours, during the weekends, or on holidays.

    Up-to-date Software & Infrastructure logo

    Up-to-date Software & Infrastructure

    Our agents use the latest call center technology in providing fast, effective, and enhanced service to your existing and potential customers. The software we have experience on includes: ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.

    Our Core Markets


    United States


    Australia


    Europe


    Asia

     

    OUTSOURCING?

    Contact us today for a FREE 60-min consultation.

     
     

    Frequently Asked Questions

    What Is An Inbound Call Center, And Why Is It Important?

    An inbound call center receives incoming calls from customers. Investing in one ensures that your customers get the best assistance possible in answering their queries.

    Magellan Solutions specializes in delivering inbound customer care. Our systematic customized solutions result to a higher customer satisfaction score and increased sales. We offer different inbound contact center services including answering service, chat support, and email support.

    Magellan's Inbound Call Center Outsourcing Solutions

    Custom-Fit Inbound Call Center Outsourcing for Businesses

    We develop customized solutions for small and medium-sized businesses to fit their needs and budget.

    We serve the following verticals*:

    • Insurance
    • Real Estate
    • Travel
    • Healthcare
    • Legal
    • Retail / E-commerce
    • Telecommunication
    • Education
    • Food
    • Manufacturing
    • Hospitality
    • Automotive
    • Government agencies
    • Media and Communication
    • Transportation
    • Consumer Electronics

    *During the recruitment stage, we hire people who meets the qualifications that you need. We also conduct regular knowledge-enhancement training to make sure that our agents are updated with the current trends and practices in the industry. Aside from that, we also encourage you to give us the parameters that we could operate on: the do's and don’ts, comprehensive product information, company background, etc.

    How To Differentiate Inbound and Outbound Call Center?

    An inbound contact center focuses on accepting calls and questions from customers. Meanwhile, outbound call center services directly contact a customer and advertise your business.

    What Are The Perks Of Inbound Call Center Services?

    It gives an impression that your customers’ comfort and convenience are at the top of your priorities.

    Our goal is to make it easier for your clients to express their complaints and questions. Our competent call center agents will attend to every customer’s needs through live calls. We will make sure to answer all queries.

    How To Choose The Right Inbound Call Center Service Provider?

    In selecting the best provider, make sure that they offer competitive pricing and have years of experience under their belt.

    Outsource Inbound Calls to Magellan

    For 14 years, Magellan Solutions has been providing excellent inbound contact center solutions. Click the button below to receive a 60-min consultation for FREE.

    SCHEDULE A CALL