Inbound Call Center Services
Affordable Inbound Call Center Provider
Get your money's worth by outsourcing in the Philippines. Around 71% of customers would still continue to use the phone for all their needs. A large number of people still want the warmth of a friendly human to respond and deal with their needs.
Why Outsource Inbound Calls to Philippines?
Accent Training for Agents
Our agents undergo rigorous accent training before they are deployed. On top of the usual regular training to update their knowledge about your business.
We provide cost-effective inbound call center outsourcing services that do not compromise the quality of your customer service.
Quality Assurance and Monitoring
Magellan Solutions conduct regular quality assurance and monitoring activities to make sure that we adhere to our service level agreements.
Custom-Fit Inbound Contact Center Services
Our onboarding process is like no other, we believe every business is unique. Thus, have different needs. Outsource inbound calls to us and you'll guarantee a smooth transition and fast implementation.
24/7 Business Operation
With our year-round 24/7 operations, you can provide effective customer service, receive incoming orders, or schedule reservations and appointments any time of the day. Our strategic shifting schedule enables our agents to cover your business after your office hours, during the weekends, or on holidays.
Up-to-date Software & Infrastructure
Our agents use the latest call center technology in providing fast, effective, and enhanced service to your existing and potential customers. The software we have experience on includes: ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.
Inbound Call Center Services we offer
Our Core Markets
Frequently Asked Questions
What Are Inbound Call Center Services?
An inbound call center service receives incoming calls from customers. It includes answering service, chat support, order processing, reservation, tech support, and email support. Investing in one ensures that your customers get the best assistance possible in answering their queries.
Magellan Solutions specializes in delivering inbound customer care. Our systematic customized solutions result in a higher customer satisfaction score and increased sales.
What Are the Different Inbound Call Center Services?
- Mobile App Customer Support
- Direct Response Support
- Email Support Services
- Inbound Sales
- Inquiry Handling
- Live Chat Support
Custom-Fit Inbound Call Center Outsourcing for Businesses
We develop customized solutions for small and medium-sized businesses to fit their needs and budget.
How To Differentiate Inbound and Outbound Call Center?
What Are The Perks Of Inbound Call Center Services?
It gives an impression that your customers’ comfort and convenience are at the top of your priorities.
Our goal is to make it easier for your clients to express their complaints and questions. Our competent call center agents will attend to every customer’s needs through live calls. We will make sure to answer all queries.
How To Choose The Right Inbound Call Center Service Provider?
In selecting the best provider, make sure that they offer competitive call center pricing and have years of experience under their belt.>
Outsource Inbound Calls to Magellan
For 14 years, Magellan Solutions has been providing excellent inbound contact center services. Click the button below to receive a 60-min consultation for FREE.