Inbound Call Center Services for your Business
Every call to your business is an opportunity to sell and help your customers understand your products and services better. And we have the inbound call center solutions to do that.
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SHOULD YOU DO INBOUND CALLING IN-HOUSE OR WITH A PARTNER?
Most businesses can sell their products and services well enough. But when the time comes to patiently: Talk. To. Their. Customers. Directly. About. Those. Products. And. Services.
Most businesses can’t sell themselves - good enough.
That’s why most businesses that tried in-house customer call handling before, fully appreciate the value of having an expert partner in inbound contact center services.
For over 17 years, Magellan Solutions has been providing first-class customer service to small businesses across the globe. Our goal has always been to increase customer satisfaction (CSAT) ratings of our clients so they can be at par — or even better — with their larger counterparts.
With a great customer inbound call center operations, small and medium businesses can scale better. We’ve seen it happen with our clients a hundred times over. But, of course, it’s equally just as important to delivering better products and services to promote genuine customer satisfaction.
Partner with the #1 SME-focused Call Center Services and BPO Outsourcing Provider in the Philippines for your inbound calling requirements and customer handling success!


WHAT inbound call center services ARE RIGHT FOR YOUR BUSINESS?
Not sure what inbound service you need? Ask Magellan Solutions, a leading inbound contact center provider in the Philippines. We cover a broad range of services that will surely fit what you need – no matter how specific it is.
24 7 Answering Service
We handle your after hours, overflow, and holiday call center service requirements so your consumers can take confidence and reliance in your business. Manage your customer’s happiness, satisfaction, and information sharing with us!
Virtual Receptionist Service
This service is highly appreciated and effective during these times. Hire talents on-the-go to manage your administrative, functional operations, and concierge services. Our agents undergo rigorous vetting process and we can curate talents specific to your business type.
Multilingual Call Center Services
Skip the language barrier and get down right to penetrating foreign markets. We have 12 languages on the belt available for our inbound calling operation services. We can also hire agents with more specific language/dialects and accents depending on your requirements.
Our Multilingual call center is an effective service delivery tools that can give your business the ability to serve a wider customer base.
Phone Answering Service
This is a cost-effective solution so your business is available to call 24 7, 365 days a year. We can set a phone answering campaign fully automated via IVR system facility or have agents in the mix; whichever support solution your business needs.
Customer Support Outsourcing
Enjoy the latest call center technology, global call handling experts, and KPI setting that will go hand-in-hand with your business’ growth. We set-up and run ISO-certified process for customer handling support operations.
Outsourced Technical Support
Get information technology-based call handling support at half the price elsewhere. We have proprietary process for Help Desk (Tier 1 and Tier 2 support), pre-sales IT Help Desk, service desk support, business application support, managed tech services and high-end tech support (Tier 3).
Omnichannel Contact Center
Unlock a seamless 360-degree solution customer experience across email, live chat, phone and video. We offer ISO-certified and HIPAA-compliant omnichannel call center supporting widely used tools & CRMs.
Our current benchmarks for inbound calling services
Average Customer Satisfaction Rating
*for consumer goods account compared to industry average of 76.5%.
Flexible Pricing Models Transaction-based models, Hourly rates, & Shared Services
*we offer flexible quotation based on requirements and free trial guarantee
99.9% Inbound Call Center Operation Uptime
*we can accommodate all calls coming from all geographical regions
GET ISO-CERTIFIED, QUALITY-ASSURED & ACCENT-PERFECT INBOUND CALL CENTER SERVICES




Virtual Receptionist Services
Our virtual receptionists use top-of-the-line call center tools that results in the efficient call flow. We provide customized call scripts, quality assurance monitoring, and 24-hour year round call operations to ensure your virtual agents are in perfect shape to support your business needs.
Customer Support Outsourcing
Customer satisfaction may seem like a long-term goal at first, but it can be goal you can hit right now. Enjoy increased loyalty and referral with our customer support service. We help smoothen the business transaction by taking charge of the onboarding, training, quality assurance, and implementation of your campaigns.


Multilingual Call Center Services
Our multilingual call center provides inbound, outbound, voice, and non-voice services to non-English callers. The common languages provided by this type of contact center include: French, German, Spanish, Italian, Japanese, Korean, Bahasa Indonesia/Malaysia, Chinese, and Thai.
Outsourced Technical Support
Looking for effective yet affordable technical support services? Prefer the Magellan Solutions brand to bring you affordable ROI-focused investment in outsourced IT support teams. Increase user satisfaction of your products and services with us!
Omnichannel Contact Center
Our omni channel call center software strategically integrates all channels to enhance customer experience, strengthen customer relationships, and add value to your business. With our omni channel contact center services, your customers can reach your business through phone, email, chat, social media, IVR, and mobile app.
HOW INBOUND CALL CENTER SOLUTIONS DRIVE BUSINESS GROWTH AND EXCELLENCE
At Magellan Solutions, we prioritize the growth and profitability of our clients through our scalable inbound call handling services. We provide our agents with rigorous training on language, accent, culture, and empathy to deliver outstanding customer interactions. Our goal is to provide fast and reliable customer care solutions to make each call valuable.
Our support services cater to small businesses belonging to different industries such as retail, e-commerce, banking, travel, and healthcare.
Here are some reasons why you should explore our inbound solutions:
Accent Training for Agents
Our agents undergo rigorous accent training before onboarding. We also conduct regular training to update their knowledge of your business.
Quality Assurance and Monitoring
Magellan Solutions conduct regular quality assurance and monitoring activities to make sure that we adhere to our service level agreements.
Affordable Call Center Packages
Take advantage of our cost-effective inbound call services. We offer different pricing models suited for the needs of small businesses: fully managed, co-managed, and per call answered. The admin and technology expenses are on us.
Custom-Fit Inbound Contact Center Services
Our onboarding process is like no other, we believe every business is unique. Outsource inbound calls to us and you'll guarantee a smooth transition and fast implementation.
24/7 Business Operation
Our business operates all day to accommodate all calls coming from different geographic regions. Our 24/7 operations provide effective customer service, receive incoming orders, and schedule reservations and appointments at any time. Our strategic shifting schedule enables our agents to cover your business after your office hours, during the weekends, or on holidays.
Up-to-date Software & Infrastructure
Our agents use the latest call center technology in providing fast, effective, and enhanced service to your existing and potential customers. The software we have experience on includes: ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.


WHY YOU SHOULD WORK WITH MAGELLAN SOLUTIONS


We provide totally flexible pricing options
We can handle your overflow calls whenever you experience spikes in call volumes. You can also entrust it with us during off-hours or holidays.
We have the ideal agent to supervisor ratio
We have enough team leaders*, supervisors, and operations managers to oversee the day-to-day performance of our customer service representatives. We have 1:12 ratio.
We prioritise ethical business approach to all our services
Certified with ISO 27001, HIPAA, and PCI DSS, Magellan Solutions takes pride in delivering safe and secure services to our clients.
We speak your language
Our main focus for the 17+ years has never changed. It is to help SMEs drive growth through effective call center services to drive customer satisfaction and continued business excellence.
24/7 Business Operation
Our business operates all day to accommodate all calls coming from different geographic regions. Our 24/7 operations provide effective customer service, receive incoming orders, and schedule reservations and appointments at any time. Our strategic shifting schedule enables our agents to cover your business after your office hours, during the weekends, or on holidays.
Up-to-date Software & Infrastructure
Our agents use the latest call center technology in providing fast, effective, and enhanced service to your existing and potential customers. The software we have experience on includes: ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.
WHAT IS AN INBOUND CALL CENTER SERVICES?
An inbound call center service receives incoming calls from customers. It includes answering service, chat support, order processing, reservation, tech support, and email support. Investing in one ensures that your customers get the best assistance possible in answering their queries.
At Magellan Solutions, we specializes in delivering inbound customer care. Our systematic customized solutions result in a higher customer satisfaction score and increased sales. We develop customized solutions for small and medium-sized businesses to fit their needs and budget.
How To Differentiate Inbound and Outbound Call Center?
An inbound contact center focuses on accepting calls and questions from customers. Meanwhile, outbound call center services directly contact a customer and advertise your business.
What Are The Perks Of Outsource Inbound Calls?
It gives an impression that your customers’ comfort and convenience are at the top of your priorities.
Our goal is to make it easier for your clients to express their complaints and questions. Our competent call center agents will attend to every customer’s needs through live calls. We will make sure to answer all queries.
How To Choose The Right Inbound Call Center Outsourcing Provider?
In selecting the best provider, make sure that they offer competitive call center pricing and have years of experience under their belt.
LAUNCH AN INBOUND CALL CENTER CAMPAIGN WITH US
Want to unlock an inbound contact center service for your business? Need to handle customer inquiries well and keep them happy and supportive of your brand? Our team will work to bring you the right inbound service solution for your specific requirements.
1. Let's talk about your goals and what you want to achieve really fast
Every good inbound campaign starts with us getting to know your business and goals.
2. Then, let's align how you want to measure KPIs for success or we can also help set it for you
Our business developers, inbound call operators, and expert strategists can help set KPIs for you and manage them to scale efficiently. We can also help maintain your KPI standards, whichever is higher and more profitable for you.
3. Rinse and repeat, let's work towards more campaigns and unlock more capabilites
Our main purpose is to grow along with your business. We want to bring more talents to work with your inbound campaigns as your business scale up. We are happy to determine the full potential of what our inbound calling services can help your business needs.

