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Inbound Call Center Services For Your Business

Every call to your business is an opportunity to sell and help your customers understand your products and services better. And we have the inbound call center solutions to do that.

Should You Do Inbound Calling In-house Or With A Partner?

Most businesses can sell their products and services well enough. But when the time comes to patiently: Talk. To. Their. Customers. Directly. About. Those. Products. And. Services.

Most businesses can’t sell themselves - good enough.

That’s why most businesses that tried in-house customer call handling before, fully appreciate the value of having an expert partner in inbound contact center services.

For over 17 years, Magellan Solutions has been providing first-class customer service to small businesses across the globe. Our goal has always been to increase the customer satisfaction (CSAT) ratings of our clients so they can be on par — or even better — with their larger counterparts. With great customer inbound call center operations, small and medium businesses can scale better. We’ve seen it happen with our clients a hundred times over. But, of course, it’s equally just as important to deliver better products and services to promote genuine customer satisfaction.

Partner with the #1 SME-focused Call Center Services and BPO Outsourcing Provider in the Philippines for your inbound calling requirements and customer handling success!

What Inbound Call Center Services Are Right For Your Business?

Need help to determine what inbound service you need? Ask Magellan Solutions, a leading inbound contact center provider in the Philippines. We cover a broad range of services that will surely fit your needs – no matter how specific.

24 7 Answering Service
We handle your after hours, overflow, and holiday call center service requirements so your consumers can take confidence and reliance in your business. Manage your customer’s happiness, satisfaction, and information sharing with us!

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Virtual Receptionist Service
This service is highly appreciated and effective during these times. Hire talents on-the-go to manage your administrative, functional operations, and concierge services. Our agents undergo rigorous vetting process and we can curate talents specific to your business type.

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Multilingual Call Center Services
Skip the language barrier and get down right to penetrating foreign markets. We have 12 languages on the belt available for our inbound calling operation services. We can also hire agents with more specific language/dialects and accents depending on your requirements.
Our Multilingual call center is an effective service delivery tools that can give your business the ability to serve a wider customer base.

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Phone Answering Service
This is a cost-effective solution so your business is available to call 24 7, 365 days a year. We can set a phone answering campaign fully automated via IVR system facility or have agents in the mix; whichever support solution your business needs.

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Customer Support Outsourcing
Enjoy the latest call center technology, global call handling experts, and KPI setting that will go hand-in-hand with your business’ growth. We set-up and run ISO-certified process for customer handling support operations.

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Outsourced Technical Support
Get information technology-based call handling support at half the price elsewhere. We have proprietary process for Help Desk (Tier 1 and Tier 2 support), pre-sales IT Help Desk, service desk support, business application support, managed tech services and high-end tech support (Tier 3).

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Omnichannel Contact Center
Unlock a seamless 360-degree solution customer experience across email, live chat, phone and video. We offer ISO-certified and HIPAA-compliant omnichannel call center supporting widely used tools & CRMs.

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Get ISO-Certified, Quality Assured and Accent-Perfect Inbound Call Center Services

Our Current Benchmarks For Inbound Calling Services

How Inbound Call Center Solutions Drive Business Growth And Excellence

Why Should You Work With Magellan Solutions?

Flexible Pricing Options

We can handle your overflow calls whenever you experience spikes in call volumes. You can also entrust it with us during off-hours or holidays.

Ideal Agent To Supervisor Ratio

We have enough team leaders*, supervisors, and operations managers to oversee the day-to-day performance of our customer service representatives. We have 1:12 ratio.

Ethical Business Approach

Certified with ISO 27001, HIPAA, and PCI DSS, Magellan Solutions takes pride in delivering safe and secure services to our clients.

We Speak Your Language

Our main focus for the 17+ years has never changed. It is to help SMEs drive growth through effective call center services to drive customer satisfaction and continued business excellence.

24/7 Business Operation

Our business operates all day to accommodate all calls coming from different geographic regions. Our 24/7 operations provide effective customer service, receive incoming orders, and schedule reservations and appointments at any time. Our strategic shifting schedule enables our agents to cover your business after your office hours, during the weekends, or on holidays.

Up-To-Date Software & Infrastructure

Our agents use the latest call center technology in providing fast, effective, and enhanced service to your existing and potential customers. The software we have experience on includes: ICBM, ViciDialer, FreshDesk, RingCentral, Zendesk, Bria, and Five9.

What is an Inbound Call Center Service?

An inbound call center service receives incoming calls from customers. It includes answering service, chat support, order processing, reservation, tech support, and email support. Investing in one ensures that your customers get the best assistance possible in answering their queries.

At Magellan Solutions, we specialize in delivering inbound customer care. Our systematic customized solutions result in a higher customer satisfaction score and increased sales. We develop customized solutions for small and medium-sized businesses to fit their needs and budget.

How To Differentiate Inbound And Outbound Call Centers?

An inbound contact center focuses on accepting calls and questions from customers. Meanwhile, outbound call center services directly contact a customer and advertise your business.

What Are The Perks Of Outsource Inbound Calls?

It gives an impression that your customers’ comfort and convenience are at the top of your priorities.

  • Our goal is to make it easier for your clients to express their complaints and questions. Our competent call center agents will attend to every customer’s needs through live calls. We will make sure to answer all queries.

How To Choose The Right Inbound Call Center Outsourcing Provider?

In selecting the best provider, make sure that they offer competitive call center pricing and have years of experience under their belt.

Launch An Inbound Call Center Campaign With Us!

Want to unlock an inbound contact center service for your business? Need to handle customer inquiries well and keep them happy and supportive of your brand? Our team will work to bring you the right inbound service solution for your specific requirements.

Accreditations

Call us for a FREE CONSULTATION

Toll Free: 1 800 371 6224        US: +1 650 204 3191        UK: +44 8082 803 175,        AU: +61 1800 247 724

Call us for a FREE CONSULTATION

Toll Free: 1 800 371 6224        US: +1 650 204 3191       

UK: +44 8082 803 175,        AU: +61 1800 247 724

FEATURED INSIGHTS

November 16, 2023

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    Thinking about outsourcing? Send us a message for a free 60-min consultation.

     

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    You can also contact our numbers:

     

    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724

    FAQs?

    Inbound calls are any calls made for a particular business or organization that provides either products or services or both. The purpose of these calls are mainly for verification, follow-up question, and customer relations in nature.