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BACK OFFICE OUTSOURCING SERVICES

Workplace efficiency is important in delivering results on time. But as your business grows, so does the amount of your in-house tasks. Manage your workload using back office outsourcing services. See our solutions that fits your business.

 

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Frequently Asked Questions

What Is Back Office Outsourcing?

Back office outsourcing is basically acquiring manpower to act as a support system of your company. The usual services under this are the following:

  • Technical recruitment
  • Data management
  • Transcription
  • Legal
  • Content moderation
  • 3D services
  • Digital marketing

Front Office & Back Office: What is the difference?

The front office, as the name suggests, is the façade of the company. This office is responsible for customer facing departments such as customer service and sales. It gathers, receives, and addresses customer needs, inquiries, and concerns.

The back office, on the other hand, works in the shadows of the front office. They work on target business aspects that are not included in the core system yet still important to maximize business output.

Why Should You Outsource Back Office BPO Services?

With competent staff working on your back office tasks, your company will experience an improvement in the following areas:

  • Human resources, specifically technical recruitment
  • Accuracy and speed of data entry tasks
  • Better data management
  • Accurate transcripts
  • Reliable legal support
  • Digital marketing processes

Aside from getting assistance with these office functions, outsourcing also reduces costs and improves service delivery.

How Do Back Office Processes Impact Customer Relations?

Every department in a company affects each other one way or another. It might not look obvious but there’s a direct correlation between the back office and the customer service department. Without an office support such as accurate database, the front office can’t function properly. It may even lead to low customer satisfaction rates.

Outsourcing allows the company to reinvest their saved-up resources into other departments which generate revenue in the front office. With this, the front office can allot more resources and power in handling customer relations.

Back Office Outsourcing In The Highly-Competitive Marketplace

With tight competition, your company would need all the support it can get to maximize the function of the front office. There’s no greater method in doing this than back office outsourcing.

Magellan Solutions have competitive staff who are experts in handling a variety of back office outsourcing services. If you need help with your back office tasks, contact us now!

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