July 17, 2014

How Necessary Is A Hybrid Technical Support Service For A Call Center?

Technology plays a significant role in operating a business either big or small. It is utilized in communicating with clients, business transactions, compiling reports and storing […]
June 30, 2014

Tech Support: Hybrid, In-House, or Outsourced?

  Technical support comes in different forms depending on the type of service needed. Technology is an integral part in operating any business and that is […]
June 23, 2014

The Real-Time Response Rate of Philippine Call Centers

Written by: John Borillo Published by: Magellan Solutions Real-time response rate is an essential element in the operation of the Philippine contact center industry. Many businesses […]
June 18, 2014

Are You One Of Them?: The Search For Level 1-2 Tech Support Agents

Written by: John Borillo Published by: Magellan Solutions Many businesses have been adapting the concept of outsourcing technical support services. It is because these services can […]