November 4, 2013

Caring For Customers In Need—Even If They Aren’t Yours

Picture this: one day, a customer, Mr. Smith, calls up your customer care hotline to inquire if he can have his watch serviced at your store. […]
October 21, 2013

Acting on Customer Feedback is the Best Kind of Service

So you have gotten to know your customers better. Add to that, you have taken steps to look at how they feel about your various products […]
October 14, 2013

Looking at the Personal Side of Customer Service

If you have been following this blog, you probably read our last post that puts forth a suggestion to get to know your clients. Getting to […]
October 7, 2013

Getting to Know Your Customers is the Way to Great Service

When you enter into a relationship, they say, it is best to get to know the person. This is essential to help maintain a long-lasting friendship, […]