June 7, 2012

Answer That Ring and Hear the “Ka-ching!”

Are there times when you’d rather leave the phone off the hook or let the machine answer it instead? Whether you admit it or not, […]
June 4, 2012

Let’s Talk

Communication, they say, is the key to any successful relationship. Family, best friends, sweethearts, even business associates need to constantly talk to each other to […]
June 1, 2012

Call the Professionals: How a Call Center Helps Give That Professional Touch

Have you ever noticed how large companies have so many different departments? You’ve got Finance, Marketing, Human Resources, Information Technology, Procurement, Administration and the like. […]
May 30, 2012

Reach Out and Touch Your Customers

There was this ad that came out a few years ago that encouraged people to “reach out and touch someone”. The company behind the ad […]
May 28, 2012

It’s Business, and a Bit Personal

You’ve probably heard the phrase “It’s nothing personal, just business”. In fact, you may have used it once or twice yourself. Did you know that […]
May 25, 2012

Call Center Tip: Live Your Ad Tagline

Have you ever come across the phrase “practice what you preach”? It essentially means that one should not just talk about and advocate certain values. […]