September 1, 2010

Call Center Guerrilla 2: Survival Guide for Outbound Agents

Making a sale is a matter of doing the right call at the right time. Call center agents have several tricks up their sleeves to stack the deck in their favor.
August 31, 2010

Call Center Guerrilla 1: Inbound Call Handling Tactics

In this installment, we discuss and simplify the process if you handle incoming calls in the inbound call center.
August 27, 2010

Dissecting the Call Center Job Ad

Sometimes, it pays to do research, and read between the lines when looking at the job ads. They will help you find the best match for your skills and preferences, ensuring a successful career in the call center industry.
August 26, 2010

Call Center Lessons: Constant Career Changes

In the end, don't let constant career moves dampen your enthusiasm. Call center careers can be comparable to relationships - it's not a matter of who you met first but a matter of finding the right one for you.
August 25, 2010

Industry-Academe partnership builds a better Call Center workforce

Most schools have curricula that are considered outdated or that fail to teach their graduates the skills demanded by the job market. An Industry-Academic partnership is mutually beneficial to both parties because it exposes colleges and universities to the latest call center trends.
August 24, 2010

Call Center Lessons: The Tools of the Trade

The work in an inbound and outbound call center is evolving. Continuous Improvement is the name of the game if we want to be “cutting edge” in everything we do. Let us keep our saws and axes sharp at all times.