Home | Call Center Services | Non-Voice Call Center Outsourcing Services

Non-Voice Call Center Outsourcing Services

It is no longer enough for businesses to just provide a customer service hotline nowadays.

 

Hire us so we can help your business provide better customer service through our non-voice call center outsourcing services.

Get a free quote today!

Customers are inevitably going to experience problems and issues with the products and services that they are using. The reality is that there is no perfect product or service that exists. Customers will surely call the customer service hotline to seek assistance and resolutions to their concerns. Unfortunately, there are instances where customers are unable to access the customer service hotline, which can cause frustration and upset. Thus, businesses must offer other communication channel options for the customers to use, just in case the customer service hotline is inaccessible to them. 

 

The problem is that not all businesses are capable of offering other communication channel options aside from the customer service hotline. Many businesses still face limitations in terms of expertise, budget, and personnel, which prevent them from offering alternative communication channels to their customers. Fortunately, there are many business process outsourcing (BPO) companies offering non-voice call center outsourcing services to businesses nowadays. Thus, businesses should not hesitate to try these non-voice call center outsourcing services for the convenience of their customers.

Benefits of Non-voice Call Center Outsourcing Services

Better Customer Experience

While it is inevitable that the customer service hotline may be inaccessible at times, the customers will have nothing to worry about if there are other communication channels that they can access to express their concerns. When businesses consistently provide omnichannel options for customer service, it ultimately leads to a better customer experience in the long run.

Cost Reduction

It can be very costly for businesses to hire and train non-voice call center agents. Instead, businesses can just hire a reliable non-voice call center outsourcing service provider like Magellan Solutions and reduce their costs significantly. The best part here is that businesses will have substantial cost savings once they choose the outsourcing route. These cost savings will be valuable funds that businesses can use wisely in the future.

Productivity Boost

Businesses will become more productive once they hire a reliable non-voice call center outsourcing service provider like Magellan Solutions. Businesses won’t have to worry anymore about responding to customer concerns because the outsourcing provider will handle all of these things effectively. Thus, businesses will have more time to focus on their core activities, which will boost their productivity.

24/7 Support

A reliable non-voice call center outsourcing service provider, such as Magellan Solutions, can provide 24/7 support for the convenience of customers. Thus, customers have peace of mind knowing that they can simply chat, send an email, or message on social media whenever they have concerns and expect a prompt response around the clock.

Why Choose
Magellan Solutions for
Non-voice Call Center Outsourcing Services?

Overview of Non-voice Call Center Outsourcing Services

Gone are the days when businesses only offer a customer service hotline for customers to call whenever they have concerns. The emergence of the Internet and the vast improvements in telecommunications have paved the way for other communication channels to emerge. However, the challenge remains for businesses to be willing to invest in omnichannel communication to provide better customer service consistently. For businesses that don't have the funds and resources to offer omnichannel communication to their customers, hiring an outsourcing provider of non-voice call center services is the best option. 

 

Some examples of non-voice call center outsourcing services include:

Live chat support

This involves providing immediate and real-time answers to customers' concerns. When the customer service hotline is busy, customers can just go to the official website or app of the business and access the live chat support option for their convenience. Most businesses use a chatbot to reply to fundamental customer concerns. At the same time, a live chat support agent will take over for more complex customer concerns.

Email support

This involves providing professional responses to customer concerns sent via email. Many customers use their email, especially when their concerns about products and services are serious and complex. Using their email provides customers with enough space to elaborate and explain their concerns clearly.

Social media support

This involves providing professional responses to customer comments and concerns on various social media channels. It is undeniable that social media has become a significant influence on people nowadays. In fact, most people and businesses already have their own social media accounts, which they use and monitor all the time. Thus, customers don't hesitate to contact businesses on their official social media pages whenever they have urgent concerns.

Get free custom quote

Unlock Outsourcing Potential

Schedule Now!

The Bottom Line

Suppose businesses want to provide the best customer service possible. In that case, they will find a way to establish omnichannel communication options for their customers. It is no longer enough to set up a customer service hotline simply. Customers should have alternative means of contacting businesses when they encounter issues or concerns with products and services. Suppose businesses cannot set up their own omnichannel communication lines. In that case, they can just pursue the outsourcing route and choose a reliable non-voice call center outsourcing service provider. Given its longevity and proven track record of success in the business process outsourcing (BPO) industry, Magellan Solutions should be the top choice for businesses seeking non-voice call center outsourcing services. 


As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Contact us now and receive a complimentary 60-minute consultation.

Frequently Asked Questions (FAQs)

Choose Magellan

20

Years In the industry

116

Inbound + Outbound + Back Office Clients

1248

Employees in the Philippines

80+

Industries Catered To

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Our Onboarding Process

Requirements Setting

1
Call center outsourcing

Recruitment

2

Agent Training

3

Campaign Incubation

4

Campaign Go Live

5

Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

GDPR Compliant
SDVOSB Certification
ISO 27001 Certification
PCI DDS Compliant
Trustwave Compliant
Supplier Clearinghouse

FEATURED INSIGHTS

We'd be happy to walk you through your options.

    Send us a message and one of our
    specialists will get back to you shortly.

     

    If you'd rather skip the form, you're
    welcome to call us directly.

    You can also reach us here:

     

    Toll Free: 1 800 371 6224

    US:  +1 650 204 3191

    UK: +44 8082 803 175

    AU: +61 1800 247 724

    Share this:

    Join Magellan and Make a Difference!

    Magellan Careers