Running an online store means a hundred small jobs that never make it to the top of the list: new products to list, prices to update, supplier emails to chase, order exceptions to sort out and reports to pull. Magellan Solutions' eCommerce virtual assistant is one dedicated, trained person who works only for your business, handling the admin behind the store in your platforms and your way, so your team can focus on buying, marketing and growth.
eCommerce Virtual Assistant
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1-800-371-6224
At a Glance
| Best For | Online stores, direct-to-consumer brands, Shopify merchants, Amazon, eBay and marketplace sellers, subscription brands and multichannel retailers that need one person for the admin behind the store |
| Core Support | Product listings and catalog updates, order and inbox management, supplier and marketplace coordination, store admin and reporting |
| Engagement | One dedicated virtual assistant who works only for your business |
| Channels | Your store admin, marketplace accounts, email and your team's messaging tools |
| Delivery | A Philippines-based assistant scheduled to your business hours or an extended shift, working as a user in your store platform, marketplaces and tools |
The Store Work That Never Gets Done
Every online store has a list that grows faster than it shrinks: new products waiting to go live, listings with the wrong price or an old photo, supplier emails nobody has answered, orders stuck on an address problem, and a weekly report nobody has time to pull. None of it is hard, but all of it takes hours, and it usually lands on the founder or the one person who also runs marketing. Hiring locally for that kind of mixed admin is expensive, and part-time help rarely learns the business well enough to work without supervision. An eCommerce virtual assistant takes the list off your desk: one person who learns your store, your products and your tools, and works through it every day.
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What Falls Behind When Nobody Owns the Admin
The cost of admin that slips doesn't show up all at once. A listing goes live with the wrong size chart and starts collecting returns. A supplier delay nobody chased leaves a best-seller out of stock for a week. An order with a payment flag sits until the customer gives up. Your marketplace account picks up a late-response warning. A dedicated assistant keeps these from piling up by owning the routine work and bringing you only the decisions that need you.
What Your eCommerce Virtual Assistant Handles
Through our Dedicated Seat model, you get one professional who works only on your store, learns your products, suppliers and systems, and handles the work you shouldn't be doing yourself.
Works Inside the Systems You Already Use
Your assistant works as an authorized user in the tools you already run your store on. You don't adopt new software or hand over your data: everything stays in your accounts, under your permissions, and you can see every change your assistant makes.
Why Online Stores Hire an eCommerce Virtual Assistant
Most store owners don't hire a virtual assistant to cut corners. They hire one because the admin grows faster than the business can hire for it, and every hour they spend on it is an hour not spent on the store.
Compliance and Data Security, Built In
Your assistant works inside your store admin, marketplace accounts and supplier records, so security matters. Magellan Solutions operates under certified security standards, role-based access and enforceable confidentiality agreements.
Magellan holds ISO 27001 and PCI-DSS certifications, the recognized benchmarks for information security and payment data. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Your assistant works only with the accounts and permissions you grant, and access can be changed or removed at any time.
Every assistant signs a confidentiality agreement before job assignment, enforceable under Philippine law. Your store, supplier and customer data stays with the person working on your account.
Continuous data backup with off-site copies, a backup site outside a 10-mile radius, and power-blackout protection keep your assistant working when circumstances change..
Who We Support
Don't see your business type? Your assistant's tasks, schedule and tools are set up around how your store works, and can change as it grows.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Frequently Asked Questions
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
