Why It Is A Smart Move To Outsource IT Support In The Philippines standard

The Philippines has been the reigning premier choice of Western companies for offshore outsourcing for the past couple of years, and for good reason. Filipinos have the ideal blend of qualities that customers, regardless of their country of origin, want in a call center agent: courteous, friendly and service-oriented. Over a million work in call...

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Offshore Outsourcing: How’s the English Communication Skills of Filipino Agents? standard

In the commonly outsourced call center Philippines industry, call center agents are the backbone, voice and face of their clients. In our day-to-day life, call center agents are our heroes, attending to, and resolving our concerns with composure and patience. But the only way they can perform their job is if they can actually carry...

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Types of Transcription Services You Can Outsource standard

Generally speaking, transcription is the process of converting audio or video into text. Though it sounds simple, it can be a tedious and time-consuming process, especially when it comes to transcribing hours-long files. Low quality audio and video can also be challenging to convert to text, particularly if you’re not used to the process. And...

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Why the Call Center Needs of Your Startup Can Be Totally Outsourced standard

Contrary to what some business owners and entrepreneurs think, there are call centers and business process outsourcing (BPO) companies who cater to the needs of small and medium-sized enterprises (SMEs) and start-ups. If your start-up needs professional assistance on customer service, live phone answering and tech support but you don’t know where to get help,...

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5 Ways A Call Center Can Make Or Break Your Business standard

There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more competitive to meet the ever-changing demands of businesses, that...

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