Increase revenue through utilizing existing customer base standard

Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or network. “It is cheaper to retain than acquire a customer,” says 70% of respondents from Econsultancy/Responsys Cross-Channel Marketing Report 2013 In the same report, 49% of the respondents recognized...

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How can call center outsourcing help a business in making profits? standard

For over a decade now, call center outsourcing has become a go-to process for every business because of its benefits. So how do call center outsourcing help a business in making profits? 1. Call center outsourcing saves a business from the hassle, big cost, time, and effort of investing on in-house call center technology and...

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Pros and cons of locating your call center in the Philippines standard

Quora is one of the most popular Q&A sites today. On our Quora profile, we get lots of questions about outsourcing, call centers, and BPOs everyday. Here’s one of Magellan Solutions’ answers to a question posted on Quora (What are the pros and cons of locating a call center in the Philippines as opposed to India...

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For the outsourcing newbie: How to outsource a customer service call center? standard

Outsourcing has been utilized by many businesses around the world for over a decade now, but some business owners still have wavering opinions as well as basic questions about this. So let’s start from the basic. Outsourcing a customer service call center First, determine what type(s) of customer service you want to outsource and what...

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Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO standard

This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office....

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5 reasons why you should outsource to call centers in Metro Manila standard

Perhaps you’ve heard that outsourcing to the Philippines delivers many benefits to entrepreneurs who are seeking cost-effective solutions for their businesses and a growing number of these business owners swear by it. But with the steady increase of call centers all over this lively archipelago, how will you know which city to pick? If you...

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4 signs that say it’s time to outsource your answering services for real estate & property management standard

A business’ primary purpose is to attend to their customers’ needs with prompt and outstanding service. In real estate & property management, these customers – the paying lessee or resident and prospective clients – expect that their landlord or property owner is easily accessible, always available to discuss their concerns and fully capable of resolving...

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Top reasons to outsource your call center standard

Providing customers a 24/7 answering service is a sure way of keeping them satisfied. This ensures that their inquiries, complaints, and follow-ups get addressed immediately by a company representative. However, as your customer base grows, you might find it difficult to keep up with incoming and outcoming communications. You might find that you need additional...

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