This is the second part of the Call Center Career Choices series. Here, we will discuss the call center careers in the transcription industry, and other in-demand jobs available.
Jobs in the transcription call center focus on converting audio recordings and live calls into text format. Transcription jobs require excellent listening skills and accurate typing abilities.
IP Relay – IP-Relay professionals help clients who are deaf, hard-of-hearing, speech-disabled, or deaf blind to place calls to standard telephone users via a keyboard or assistive device.
Voice Transcription – Voice transcriptionists listen to recorded and live calls (conference calls, meetings) which they transcribe into text formats.
Medical Transcription – Medical transcriptionists listen to recordings by physicians and other healthcare professionals dictating a variety of medical reports, such as emergency room visits, diagnostic imaging studies, operations, chart reviews, and final summaries. They eventually transcribe these recordings (translating medical jargon and abbreviations into their expanded forms) into text form.
These call center careers do not fit any of the above categories. They are on a league of their own.
Directory Assistance – These agents provide telephone number information to callers, and have access to alphabetical or geographical information and directories to answer questions and suggest alternate locations and spelling under which the number could be listed in.
Collection – Call center collection specialists (also known as telecollectors) contact the clients of banking and credit card companies to collect accounts on their behalf.
Medical Collection – These call center professionals contact patients and insurance companies to collect accounts on behalf of these hospitals.
Technical Recruitment – Technical recruiters source and process potential candidates who have technical capabilities, such as software programmers, network/systems engineers and Internet gurus.
Language Educators – Teaches english and other languages to online participants through a simulated classroom environment by establishing a student-teacher relationship using various teaching strategies.
In the rapidly growing and evolving world of call centers, new careers and technologies are always emerging. And there are many call center professionals out there who will answer the call and accept the challenges that lie ahead.