Customer Service
  • Latest Blog Updates
  • 6 reasons why outsourcing a call center can work for your business outsourcing call center

    New to outsourcing? Still wondering if it’s the next step for your business? Here are 7 reasons why outsourcing a call center can work for your business. 1. It increases efficiencies within your

    Read More
  • Why Live Phone Answering Is A Must In This “Instant” Driven World live phone answering

    Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as you are. The demands of day-to-day life call for efficiency. People are expected to maintain relationships, raise families, stay

    Read More
  • Why Customer Support Matters in the Age of E-commerce Print

    Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American retailers. The high cost of p

    Read More
  • 8 Reasons To Love Our Inbound Call Center Solutions call center in the Philippines

    As a small to medium-sized business owner, you might have already considered outsourcing inbound call center solutions at some point. As your customer base grows, your company will have to be in a position to handle more incoming

    Read More

Customer Service Outsourcing

phone answering service agent manila

Customer service is Magellan Solutions Outsourcing’s core expertise. It has been providing customer call center services for large corporations, midsize companies and small businesses.

We provided customer support for a Fortune 50 corporation and continue attracting businesses considering the Philippines for back-office operations. The list of clients grows larger with each year with more outsourcing these services

  • Technical support and help desk services
  • 24/7 Customer support
  • Order management and processing
  • 24/7 Reservations support
  • Call overflow
  • 24/7 Reservations hotline service
  • Issue resolution
  • Inquiry handling
  • Multi-lingual call center support

These services are a simple reflection of how business customers appreciate the work that is done by highly skilled phone agents. Contracts are continuously renewed and businesses who have invested in the company have experienced better revenues and greater sales. These businesses have benefited a lot and would like to benefit even more.

It is not a secret: Customers are the lifeblood of any business. These are people who bring in the revenue that keeps the business alive. Without them, the business would only go bankrupt because it is not making any sales. That is why owners make sure that they do take good care of their customers. This is why there is a department for each business that is solely devoted to these very precious individuals – customer service. Keeping your customers happy and making them feel important is what is going to make them stay with you and be repeat customers. Your business will be happy too.

We take care of your Customer Service

Magellan Solutions understands your need for this. This is why we have developed pricing packages based on call volume and requirements. Each customer service representative is trained well and has experience dealing with various customers so you can be sure that they will do the job well and they will do the job efficiently. The company knows and understands that it is important to instill the right customer service skills in each agent through their rigid and comprehensive customer service training. Each business needs good customer service, however you can get excellent customer service from Magellan Solutions.

Training agents on customer service is not an easy task. We make sure that every hired agent is equipped to handle different callers through rigorous training, and knows the importance of the job that is given to them. Phone representatives are trained to provide customer service right from the very start of any contact with a customer. They are taught how to handle customers, how to build a good relationship with the customer, and how to provide a good solution to whatever issue the customer has in just one go. Without understanding of the role, an agent can pretty much not care about what they are doing. However, with the right mind set, they will do better and they will serve better.

By trusting Magellan Solutions to be your call center partner, you can be assured that all customers that come in contact with your business would be properly attended to and would be given the right attention. Investing in customer service in the Philippines ensures that these customers will be staying with you for a really long time and you will have loyal customers to keep your business going.

Contact us today to request for quote and other information. We would be more than happy to provide you with the right package for your business’ needs.

Contact us today for more information

Name:

Company:

Phone:

Email:

Country (Location):

What is the best time to call (optional) ?:

Department :

Subject:

Message:


This is a unique website which will require a more modern browser to work!

Please upgrade today!

Web Statistics