E-Commerce Customer Care
  • Latest Blog Updates
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    Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as you are. The demands of day-to-day life call for efficiency. People are expected to maintain relationships, raise families, stay

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  • Why Customer Support Matters in the Age of E-commerce Print

    Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American retailers. The high cost of p

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  • 8 Reasons To Love Our Inbound Call Center Solutions call center in the Philippines

    As a small to medium-sized business owner, you might have already considered outsourcing inbound call center solutions at some point. As your customer base grows, your company will have to be in a position to handle more incoming

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  • Increase revenue through utilizing existing customer base call center outsourcing

    Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or network. “It is c

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E-Commerce Customer Care Solutions

Online shopping is starting to overtake physical retails and bricks-and-mortars given the accessibility of online shopping via computers and hand-held gadgets. Customers can now browse items, place orders and write product reviews online around the clock. To keep up, businesses must provide customer care across channels that span e-commerce.

An effective loyalty program will help increase online store traffic, encourage customer spending, promote the business and allow businesses to gather valuable data relating to seasonal sales and promotions. When done right, e-commerce customer care helps build customer loyalty and expand profit margins.

A business’ e-commerce needs will change along with peak season and off-season shopping trends. Magellan Solutions has a roster of customer care specialists who understand the need for flexible and responsive e-commerce customer care solutions in addressing fluctuations in customers’ shopping behaviour.

An E-Commerce business operates in a low-cost environment. However, low cost shouldn’t mean low quality and sub-par customer service.

Customer care solutions for E-Commerce businesses we can provide:

• Loyalty programs
• Invoice inquiries
• Balance inquiries
• Order tracking and fulfilment
• Customer care support
• Inbound sales support
• Billing support
• Replacements
• Account management

At Magellan Solutions, we strive to give clients a customized approach that best address their e-commerce customer care needs. Our e-commerce customer care specialists can augment your existing customer care services, and in the process, enable you to attract new customers on top of retaining current ones. They can help you meet the growing demands of customers on e-commerce channels and ensure customer loyalty.

Contact us today for more information





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