E-Commerce Customer Care
  • Latest Blog Updates
  • Benefits Of Booking A Flight Through A Call Center airport reservation

    A proven way to impress today’s airplane-flying customers is to provide a hassle-free and quick service, particularly in making flight reservations. Some companies in the travel services industry have already decided outsourcing this task to call centers and BPOs is a practical and effective alternative to hi

    Read More
  • What Impact Does Outsourcing Have On Your In-House Employees? outsourcing_services

    If your in-house employees have too much on their plates, then you need to consider outsourcing. It’s not about replacing your staff with an offshore team in a bid to widen profit margins. It’s about spreading out the work load and making office life more bearable for your in-house hires.Here’s what outsourcing service

    Read More
  • Questions You Should Ask Before Outsourcing Your Services outsourcing services

    Outsourcing is no longer optional. It has become a necessity in an increasingly competitive business landscape. Doing so can give you an edge over your larger and more established competitors. US companies hired over 14 million offshore employees in 2013 alone - testament to outsourcing’s role in g

    Read More
  • Reasons To Choose Philippine Call Center Services Optimized-philippines call center services

    It has been a widely reported fact that the Philippines overtook India as the new number one destination for call center services in the world. While both are progressing, Third World countries, there are s

    Read More

E-Commerce Customer Care Solutions

Online shopping is starting to overtake physical retails and bricks-and-mortars given the accessibility of online shopping via computers and hand-held gadgets. Customers can now browse items, place orders and write product reviews online around the clock. To keep up, businesses must provide customer care across channels that span e-commerce.

An effective loyalty program will help increase online store traffic, encourage customer spending, promote the business and allow businesses to gather valuable data relating to seasonal sales and promotions. When done right, e-commerce customer care helps build customer loyalty and expand profit margins.

A business’ e-commerce needs will change along with peak season and off-season shopping trends. Magellan Solutions has a roster of customer care specialists who understand the need for flexible and responsive e-commerce customer care solutions in addressing fluctuations in customers’ shopping behaviour.

An E-Commerce business operates in a low-cost environment. However, low cost shouldn’t mean low quality and sub-par customer service.

Customer care solutions for E-Commerce businesses we can provide:

• Loyalty programs
• Invoice inquiries
• Balance inquiries
• Order tracking and fulfilment
• Customer care support
• Inbound sales support
• Billing support
• Replacements
• Account management

At Magellan Solutions, we strive to give clients a customized approach that best address their e-commerce customer care needs. Our e-commerce customer care specialists can augment your existing customer care services, and in the process, enable you to attract new customers on top of retaining current ones. They can help you meet the growing demands of customers on e-commerce channels and ensure customer loyalty.

Contact us today for more information





Country (Location):

What is the best time to call (optional) ?:

Department :



This is a unique website which will require a more modern browser to work!

Please upgrade today!

Web Statistics