E-Commerce Customer Care
  • Latest Blog Updates
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    There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more com

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  • 8 Hurdles SMEs Face and How Outsourcing Can Help sme outsourcing

    Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and

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  • Outsourcing vs Hiring In-House Staff outsourcing benefits

      You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing, many startup entrepreneurs and established comp

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  • How to Totally Outsource the Call Center Needs of Your Startup outsourcing for startups

    Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt -- so consider outsourcing voice services to a call center that can get the job done at a fraction of the price

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E-Commerce Customer Care Solutions

Online shopping is starting to overtake physical retails and bricks-and-mortars given the accessibility of online shopping via computers and hand-held gadgets. Customers can now browse items, place orders and write product reviews online around the clock. To keep up, businesses must provide customer care across channels that span e-commerce.

An effective loyalty program will help increase online store traffic, encourage customer spending, promote the business and allow businesses to gather valuable data relating to seasonal sales and promotions. When done right, e-commerce customer care helps build customer loyalty and expand profit margins.

A business’ e-commerce needs will change along with peak season and off-season shopping trends. Magellan Solutions has a roster of customer care specialists who understand the need for flexible and responsive e-commerce customer care solutions in addressing fluctuations in customers’ shopping behaviour.

An E-Commerce business operates in a low-cost environment. However, low cost shouldn’t mean low quality and sub-par customer service.

Customer care solutions for E-Commerce businesses we can provide:

• Loyalty programs
• Invoice inquiries
• Balance inquiries
• Order tracking and fulfilment
• Customer care support
• Inbound sales support
• Billing support
• Replacements
• Account management

At Magellan Solutions, we strive to give clients a customized approach that best address their e-commerce customer care needs. Our e-commerce customer care specialists can augment your existing customer care services, and in the process, enable you to attract new customers on top of retaining current ones. They can help you meet the growing demands of customers on e-commerce channels and ensure customer loyalty.

Contact us today for more information

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