Customer Service Call Center
Businesses like yours are constantly looking for ways to operate in the most cost-effective yet efficient manner. In your search to find the “perfect combination”, you’ve probably come across the term ‘call centers in the Philippines’ more than once. In fact, the industry has practically become a buzzword among global business folk.
And with good reason. Did you know that this industry has experienced phenomenal growth over the past few years? What started out as a small group of contact centers with a few hundred players in the early 2000s has now grown into a $ 10 billion global industry in 2013—up by around $ 3 billion from the previous year.
One can attribute this rise in call center revenues to the continued confidence by many worldwide companies (such as Oracle, Microsoft, AirAsia, for instance) in what the country has to offer. In fact, the Southeast Asian nation earned the distinction as being the top choice for voice services in 2010—along with other accolades, such as the “Call Center Capital of the World”, as well as the “3rd Largest English-speaking country in the world”, just to name a few.
And if you think that all this is merely a trend, think again. Industry experts project that the segment will earn some $ 20 billion by 2018. This would translate to roughly 1.3 million jobs for the Filipino people.
What does this mean for your business, you ask?
Magellan Solutions is a trusted brand in customer service. Apart from knowing that you’re working with one of the best from around the world, setting up a Philippine-based inbound call center gives you quite a lot of "value-for-money” benefits.
“Always-On”: Unlike your usual 9-5 office setup, having a customer contact center partner allows you to stay open for business on a round-the-clock, 24-hour, 7-day-a-week basis. This means you don’t need to “close shop for the night”. You can even stay open on holidays.
Connect to the world: You read that right—you can tap new markets from around the world. With the latest technologies, you can easily talk to, email, or even video chat with your clients. What’s more, the aforementioned 24/7 office schedule ensures that clients need not worry about the different time zone in their country.
Easy Access: A customer call center isn’t all about a telephone hotline anymore. Today’s players offer various “channels” such as email, live chat, and even social media. This means your clients can easily reach you, whatever device they hold in their hand.
A wealth of services: Just like the various communication networks, the best call centers give you a slew of services suited to your varying business needs. Choose from Inbound (Reservations and Bookings, Inquiries, Order Taking, Customer Support) or Outbound (sales, telemarketing, Call-back) services that are designed to provide the utmost in efficiency and customer satisfaction
The best customer care around: You’ve most likely heard of the world-famous “Filipino Hospitality”. Well, your clients can experience it each and every time they contact you. Not only are Filipino call center agents one of the brightest in the world (being part of a college graduate-level, highly-trained bunch), but they are likewise the warmest and friendliest people in the world. Your clients will be singing praises about how the customer representative they spoke to went out of his/her way to help them in their time of need.
• Inquiry and Request resolution
• Complaints Handling
• After office support
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