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Call Center Outsourcing Services

We understand the pressure companies face to address every customer concern.

Hire us and let our call center outsourcing services help your company achieve improved customer satisfaction.

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Customers help sustain companies' success. When customers have a positive experience with certain products and services, they eventually develop loyalty to the companies that provide them. However, customers sometimes experience issues while using these products and services. The reality is that no product or service is flawless. Thus, companies must have a customer service strategy to ensure that all customer concerns and issues are addressed.

 

Unfortunately, not all companies have the capability to establish a reliable customer service strategy due to various limitations. When companies have a problematic customer service strategy, they also have plenty of frustrated customers. Having frustrated customers is never suitable for any company that wants to succeed. There is a huge possibility that these frustrated customers will eventually leave, especially if their situation looks hopeless. The good thing is that there are many business process outsourcing (BPO) companies offering call center services nowadays. Thus, companies should be open to outsourcing call center services to consistently improve customer service. 

Benefits of Call Center Outsourcing Services

Cost Reduction

Companies won’t have to spend as much on hiring and training call center agents. Instead, companies can simply hire a reliable provider of call center outsourcing services, such as Magellan Solutions, to achieve significant cost reductions. Companies will benefit significantly from substantial cost savings by pursuing outsourcing.

Expertise

A reliable provider of call center outsourcing services, such as Magellan Solutions, already has agents who are experts in customer service. These agents have impeccable knowledge, skills, and experience in consistently providing the best customer service. Thus, companies have nothing to worry about, as their customers' concerns will always receive the best possible resolution.

Customer Satisfaction

Since only expert agents address customer concerns, the outcome is always positive. Before the call ends, the customer's problems have been resolved appropriately. The smooth and effective resolution of customer concerns leads to customer satisfaction. Companies must always have satisfied customers to keep them loyal.

24/7 Support

It is never certain when customers will experience problems with the products and services they use. The good thing is that a reliable provider of call center outsourcing services, such as Magellan Solutions, can offer 24/7 support to better serve customers. Thus, companies can have peace of mind knowing that their customers can call in whenever they have concerns, even after office hours, on holidays, or on weekends.

Why Choose
Magellan Solutions
for Call Center Outsourcing Services?

Overview of Call Center Outsourcing Services

Whenever customers experience problems or issues with certain products or services, they will not hesitate to express their concerns. Customers want these problems resolved as soon as possible because they don’t like disruptions. These customers are spending their hard-earned money on products and services that are supposed to be reliable. Thus, it is the responsibility of companies to ensure their customer service strategy is compelling enough to consistently help customers whenever they encounter issues.

 

Some examples of call center outsourcing services include:

Inbound services

This involves properly handling customer calls with concerns, inquiries, or complaints about the product or service they are using.

Outbound services

These services involve communicating with potential customers to sell products or services. The goal here is to generate as many leads as possible who will become long-term customers of the company.

Omnichannel services

This involves providing additional communication channels for customers to express their concerns. For example, there could be live chat, email, social media, and multilingual support services to better serve customers.

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The Bottom Line

Without the loyal support of customers, companies won’t have a chance to achieve sustained success. Thus, it is imperative that companies find effective ways to address customer concerns to maintain high customer satisfaction. Given that products and services will never be perfect, companies should be accountable and help customers whenever they encounter problems. For companies struggling to provide excellent customer service, outsourcing is the best option.   


Many BPO companies can offer excellent call center outsourcing services. However, given its longevity and proven track record of success in the business process outsourcing (BPO) industry, Magellan Solutions should be the top choice for businesses seeking call center outsourcing services. As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Contact us now and receive a complimentary 60-minute consultation.

Frequently Asked Questions (FAQs)

Choose Magellan

20

Years In the industry

116

Inbound + Outbound + Back Office Clients

1248

Employees in the Philippines

80+

Industries Catered To

Our Edge

SME-Focused Business Model

Our services are built with small and medium businesses in mind, giving you the support to grow, improve, and succeed over the long haul.

Top-Notch Talents

We carefully select the right people for your projects—those with the skills, dedication, and integrity to get the job done and do it well.

KPI Setting & Benchmarking

We help you set clear, actionable KPIs so you can track progress and ensure your business is always moving in the right direction.

Flexible Pricing Options

Whether you need a dedicated team or shared services, our pricing is flexible to suit your needs—helping you scale without breaking the bank.

Our Onboarding Process

Requirements Setting

1
Call center outsourcing

Recruitment

2

Agent Training

3

Campaign Incubation

4

Campaign Go Live

5

Premier Call Center Services in the Philippines, Trusted by 100+ SMEs Every Month

Magellan Solutions is the trusted partner for customer service outsourcing, inbound call center services, and BPO solutions. We empower small and medium-sized businesses worldwide to achieve excellence and scalability with proven support and measurable results.

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SDVOSB Certification
ISO 27001 Certification
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