Executive Management Team
Meet the team that guides us to achieve our mission
Fred Chua
Chief Executive Officer
Fred Chua, an ECE graduate from UP Diliman, is a serial technopreneur. He founded Magellan Solutions, a 1300-seat Contact Center & BPO, in 2005 and My3D Concepts (3D2go) in 2014, providing end-to-end 3D scanning, prototyping, and printing services for both consumer and corporate markets.
His lastest venture is an Internet of Things (IOT) company called Silikon Technologies developing diversified solutions for monitoring and automation in different industries. He’s also an investor, director and board member of ESi Labs, a technology development and consulting company focused on IC Design, Verification and FPGA solutions.
Mark Dee
CEO at Magellan Solutions USA
Under the visionary leadership of Mark A. K. Dee, Chief Executive Officer, Magellan Solutions USA was launched as a consultancy and service provider with a primary focus on business process outsourcing, healthcare administrative support, IT development, energy solutions, and call center services.
With an exceptional 21-year career in the United States Air Force (USAF), Mark held various management positions contributing to his extensive leadership expertise.
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He excelled as the manager in his tenure in the USAF under the Immunology and Microbiology department and as Assistant Director of the Medical Laboratory, Facility, and Security Manager. Finally, he retired from the military in 2008 as Superintendent/COO of a 129-personnel medical support squadron.
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After retiring from the military, Mark ventured into the service industry. He successfully led a restaurant chain as the CEO and developed other businesses in the martial arts studio and 3D printing industries, exhibiting his entrepreneurial spirit. Mark's educational achievements include a BS in Health Sciences and Hospital Administration, Master’s in Business Administration, Master’s of Science in Systems Management at Notre Dame de Namur University, Graduated from the Senior Executive Leadership School from the USAF, and Board Certified in Clinical Laboratory Sciences.
Arby Simon
Chief Operating Officer
Arby is the Chief Operating Officer responsible for providing strategic direction and leadership for the organization. He identifies ways to leverage cross-program strengths to capitalize on emerging opportunities and effectively address organizational challenges through collaboration and innovation.
As COO, with his excellent leadership, leads, develops and retains the company’s high-performance senior management team while ensuring continued financial viability of the company’s operational units through sound fiscal management guided by the company's core values.
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Arby earned his bachelor’s Degree in Accountancy from De La Salle University and started his career with PwC Philippines as a financial auditor. He previously held leadership and management roles in IBM for more than 5 years and 10+ years in the BPO industry before joining Magellan as Implementations Manager. He became the Director of Implementations wherein his team successfully improved client retention thereby helping Magellan expand the business.
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Along with his competencies in client management, project management, operations management, and strategic management, Arby is a visionary and a charismatic leader with a passionate heart.
Annamie Santiago
Chief Financial Officer
Annamie C. Santiago is a CPA, CIA, and CFSA. She completed her Regis MBA at Ateneo Graduate School of Business and has 12 years of experience in internal auditing, specializing in financial, process, system, and banking audits, with a strong foundation in risk management and control processes.
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She currently heads the Accounting and Finance Department, reporting directly to the CEO. She is in-charge of the overall management of Accounting and Finance Department. Her major responsibilities include looking for investment opportunities to maximize profit; developing and streamlining of systems and processes in FAD; ensuring qualitative; quantitative assessment of the company’s financial performance; establishing leadership role in the organization; and upholding the mission and vision of Magellan Solutions.
Vernon Belgira
Chief Technology Officer
Vernon Belgira is a dynamic technology leader and Licensed Electronics and Communications Engineer with 25 years of experience in IT infrastructure, security, and innovation. He manages the full tech lifecycle, from hardware and software deployment to ongoing enhancement of enterprise systems.
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With a strong focus on aligning technology with business objectives, Vernon leads strategic initiatives, manages vendor partnerships, and ensures full compliance with IT policies, security standards, and data privacy regulations. He drives multiple technology projects with operational excellence, setting and monitoring key performance metrics (KPIs) and service level agreements (SLAs).
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Collaborating closely with executives, department heads, and system users, Vernon ensures IT operations deliver maximum value. He also champions disaster recovery and contingency planning to maintain business resilience. With a forward-thinking, results-driven mindset, Vernon Belgira consistently positions organizations to thrive in a digital-first world.
Rodel Carandang
Chief Process Officer
Rodel is a transformation and process excellence leader with over 16 years of experience in the financial services industry. He holds an Executive MBA from the Asian Institute of Management and is a Certified Six Sigma Black Belt, Lean Expert, ASEAN Engineer, and Professional Industrial Engineer (PIE).
Rodel has successfully led major business transformation initiatives across the Philippines, Hong Kong, and China, driving operational efficiency, digital adoption, and customer experience improvements. He is passionate about building scalable, customer-centered operations that create lasting impact.
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As Chief Process Officer, Rodel champions building scalable, efficient, and customer-centered operations. He believes that truly excellent processes not only drive results but also create better experiences for customers, employees, and partners. Outside of work, Rodel actively mentors young professionals, leads a discipleship group(Dgroup) during weekends, and supports charitable causes that uplift vulnerable communities.
Henry Parungao
Business Development Director
Henry serves as Business Development Director for Magellan Solutions, responsible for seeking out new business opportunities, developing and implementing plans designed to increase existing business with the overall objective of meeting long term company objectives.
He has more than 15 years of international business development and client management experience. He has served as Regional Manager in different capacities like Business Development, Franchising, Support and Governance as well as Sr. Regional Manager for Emerging Markets covering the Middle East, South America and South East Asia. Henry earned his bachelor’s degree in the University of the Philippines, and has taken relevant courses in Management in International Business from Universitas 21 Global.
Henry Pingol
Human Resources Director
As a seasoned human resources expert with over 25 years of experience, HEP leads the Human Resources and Administration Departments. His broad expertise covers the entire spectrum of Human Resources Management, People Development, General Affairs, and comprehensive Office Administration.
A Certified HR Professional (CHRP), HEP holds certificate and diploma in HR and HR Development from SHATEC. He graduated with a degree in BS Accountancy from New Era University, where he was a full university scholar.
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Throughout his illustrious career, HEP has held various leadership positions, including:
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Chief Operating Officer (COO)
Deputy General Manager
Group HR Director
HR & Admin Director
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His expertise spans multiple industries, including:
Business Process Outsourcing (BPO)
Tourism
Healthcare
Engineering Consulting
Advertising and Marketing
Real Estate
Retail
Direct Selling
Chinggay Sanchez
Recruitment Director
Seasoned Head of Recruitment with 20 years of BPO industry experience, leading talent acquisition strategies, driving growth, and enhancing employer branding. Expert in managing high-performing teams and data-driven sourcing, achieving a 200% rise in applications and 50% faster hiring.
Specializes in building talent pipeline across all job levels through cultivating strategic partnerships with department heads and executives, implementing succession planning, building a stronger employer brand and using technology through AI powered tools and social media.
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Chinggay was born and raised in Makati. She’s a consistent honor student and leader from elementary to college. She loves food, fashion and 80s-90s music. She’s a die hard fan of Michael Jackson.
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“There are no secrets to success. It is the result of preparation, hard work and learning from failure" -COLIN POWELL
Ruth De Guzman
Quality Assurance Director
As the current QA Director at Magellan Solutions, I bring over 15 years of extensive experience in the Quality Assurance field, strengthened by my background with some of the Philippines' largest call centers. I first joined Magellan Solutions in 2017, where I spent five enriching years before exploring new opportunities.
Drawn back by the strong family culture that defines Magellan, I proudly rejoined the organization three years ago.
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Today, I lead our Quality Assurance teams across three sites, championing operational excellence, innovation, and client satisfaction. As a Green Belt Six Sigma Certified professional, I am passionate about continuous improvement, process optimization, and delivering outstanding quality standards that meet the evolving needs of our clients.
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Looking ahead, I am spearheading initiatives to make our QA Department AI-ready -- ensuring we perform our tasks more efficiently and effectively while creating even greater value to the clients we support. This initiative is fully aligned with Magellan Solutions' vision of leveraging AI technologies to drive innovation, enhance service delivery, and reinforce our commitment to excellence.
Rossanna Guia Tadeo
Head of Implementations Dept.
I am a dedicated, results-driven professional with over 15 years of experience in the BPO industry. I began my career in 2007, specializing in technical campaigns such as Tech Support and IT Helpdesk, and later broadened my expertise to include US Recruitment, showcasing my adaptability and growth.
This solid foundation in both technical and customer-focused domains has been key to my growth and leadership in complex operational environments.
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In 2019, I joined Magellan Business Outsourcing, where I quickly made an impact. I began my journey in operations as an agent and, through consistent excellence, advanced rapidly to the role of Cluster Head. In this role, I managed multiple lines of business (LOB) for a healthcare campaign, driving team performance and operational efficiencies while fostering strong relationships with clients.
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In 2023, I transitioned to the Implementations Department as an Implementations Manager, where I applied my extensive experience in operations and client management to oversee the seamless onboarding and integration of new client projects. My leadership and strategic thinking earned me a promotion to Head of the Implementations Department in 2024. In my current role, I lead my team in delivering tailored solutions to clients, ensuring that every project meets the highest standards of quality and efficiency.
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Outside of work, I am an avid learner, always exploring new hobbies and interests. I enjoy finding ways to enrich my personal life and keep my mind sharp. Travel is another passion of mine, as I believe exploring new places broadens one’s perspective and helps foster deeper connections with the world around us.
Hazel Gabriel
Senior Site Lead, Summit One
I began a career in the BPO industry in 2008 as an agent here in Magellan Solutions and has since built a strong track record of leadership and operational success. Progressing through key roles including Team Leader, Program Supervisor, Program Manager, and Site Lead and now serves as a Senior Site Lead.
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With over 15 years of experience, I bring deep expertise in people management, performance optimization, and client engagement, consistently delivering results aligned with business goals.
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As Senior Site Lead, I oversee overall site operations, ensuring service delivery excellence, team performance, and compliance with client standards. I lead cross-functional teams, manage KPIs, and implement process improvements to drive efficiency, employee engagement, and client satisfaction.
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Outside of work, I’m a proud mother, self entitled singer and a good baker.
Piter Afable
Senior Site Lead, Centris
Piter Afable is a passionate leader with over 10 years of experience in Operations, Project, People, and Client Management. As a Senior Site Lead, he excels at driving efficient, results-focused operations while fostering a positive, collaborative team culture that supports growth and success.
His role is more than just managing day-to-day tasks—he ensures his team feels empowered, supported, and motivated to achieve their best work.
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Continuous learning is at the core of Piter’s professional journey. He has completed extensive training and certifications, including Business Intelligence with Power BI End-to-End Solution, MO 200 Certification Training, Executive Diploma in Operations Management, Six Sigma Yellow Belt Professional Certificate, and a Certificate of completion in Microsoft Productivity Tools. With a data-driven mindset and a talent for strategic problem-solving, he helps businesses optimize processes and drive innovation.
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Piter believes that great leadership is about more than just hitting targets—it’s about inspiring people, encouraging growth, and building strong relationships. His passion for efficiency, teamwork, and forward-thinking solutions makes him a trusted leader who brings out the best in those around him.
Joseph Dizon
Training Director
Hi, I’m Joseph! I took up Bachelor of Arts in English at UP Diliman, and since then, my career has been one exciting ride! I started out as a call center agent way back in 2004 for a UK Directory Assistance company. In less than two years, I found myself diving into the world of training -- and I haven’t looked back since.
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I’ve worked with a little more than a couple of big-name BPOs over the years, taking on supervisory and managerial roles. I even took a detour to teach English to foreign learners and helped manage language institutes (yes, it’s been quite the journey!). Eventually, I found my home at Magellan Solutions -- and it’s been an incredibly fulfilling chapter.
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At Magellan, I focus on standardizing and documenting training protocols, introducing creative ways to make training more effective, and empowering my team to collaborate closely with Operations and other departments. One of my biggest goals has been to make sure our trainees don’t just learn—they feel like they belong here.
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The work I do isn’t always easy, but I genuinely enjoy it. Every day brings a new challenge, a new laugh, and a chance to make a difference.
Allan Gaddi
Digital Marketing Director
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His lastest venture is an Internet of Things (IOT) company called Silikon Technologies developing diversified solutions for monitoring and automation in different industries. He’s also an investor, director and board member of ESi Labs, a technology development and consulting company focused on IC Design, Verification and FPGA solutions.
