Fb Pixel Customer call center Archives -
January 10, 2017
outsourcing for startups

How to Totally Outsource the Call Center Needs of Your Startup

Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you […]
October 19, 2016
call center outsourcing

Increase Revenue via Upselling to Existing Customer Base

Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base […]
August 3, 2016

4 signs that say it’s time to outsource your answering services for real estate & property management

A business’ primary purpose is to attend to their customers’ needs with prompt and outstanding service. In real estate & property management, these customers – […]
July 13, 2016
BPO call center for SaaS startups

Why your SaaS startup needs a BPO call center

SaaS or software-as-a-service, is in high demand, and numerous startups offer bold value propositions and solutions in this area. There’s an influx of SaaS startups […]
October 19, 2015

Outsourcing High Touch vs Low Touch Call Centers in the Philippines

Touch is a powerful tool in building trust. In today’s virtual world, we tend to forget sometimes that we are humans who are in need […]
September 29, 2015
Outsourcing Call Overflow

Improving Business by Outsourcing Call Overflow and After-Office Hours Support

  Business and consumer calls can fluctuate from day to day. If your contact center is slow to keep up, you lose business opportunities or […]
August 10, 2015

What is a Medical Call Center and Why Outsource It?

Healthcare is a basic human need and it must always be provided in a competent and ethical manner. Medical organizations must strive for excellent customer […]
August 7, 2015

Retail Call Centers in the Philippines can be a Profit Center

An inbound call center is customer service central for many global companies and even smaller operations that have a global or national distribution of their […]
September 23, 2014

Is There a Rainbow After The Rain (Bad Customer Experience)?

This is probably one of the biggest nightmares for business owners – getting stuck in a situation where bad customer experience happens.Imagine a customer whose […]
September 16, 2014

What an Order Taking Service Can Do For You

It’s no secret that today’s marketplace is filled with countless vendors practically throwing their wares at you from all sides. Just surf the Internet for […]
August 19, 2014

Advantages of an Answering Service

You’re a businessman who owns and operates a dynamic enterprise. Sure, it isn’t exactly part of the Fortune 500—yet. But it could be, if only […]
April 21, 2014

Tech Support Call Center in Different Channels: Why Not?

Whether we admit it or not, technology has become one of the best and most welcome venues for many of us today. The geeks among […]
March 24, 2014

Do You Understand Your Customers?

You’ve heard it all before. You’ve probably even used the slogans in ad campaigns at one point in time We’re referring to slogans such we […]
January 27, 2014

Why Go Social Customer Service? Here’s Why

Every day, more and more people seem to be joining the digital world. Even non-techie folks like Marge, for instance, are starting to discover the […]
January 20, 2014

What’s In Store for Customer Service in 2014?

Serving customers is a great way to win new ones and keep the current patrons happy. If you’ve been following our blogs for the past […]