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May 18, 2018
customer service

The Magic Words Of Excellent Customer Service

Communication is grounded on the words that we use, how we construct it, and how we deliver it. We also know that exceptional communication translates […]
October 19, 2016
call center outsourcing

Increase revenue through utilizing existing customer base

Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base […]
November 23, 2015

Outsourcing Seasonal Call Center Support

Customer activity goes up during peak season. When in-house staff have difficulty coping with the upsurge in calls and inquiries, companies can decide to either […]
October 7, 2013

Getting to Know Your Customers is the Way to Great Service

When you enter into a relationship, they say, it is best to get to know the person. This is essential to help maintain a long-lasting […]
July 8, 2013

Get Personal—It’s Excellent Customer Service

Have you ever felt like a mere “number”? More specifically, do you often feel like you’re simply being attended to simply because you’re part of […]
May 10, 2013

Make Your Clients Feel Like Winners With Customer Service

Have you ever won anything from a raffle? Was it a gift check for your next shopping spree? Or a new car, perhaps? Never mind […]