Fb Pixel Customer Service Archives |
January 20, 2021

Does Accent Matter in Today’s Inbound Call Center?

Accents are often overlooked by business owners when looking for a company to outsource their inbound call center service. Businesses outsource their service primarily to […]
January 19, 2021
frontliners

Who are the Healthcare Leaders?

Healthcare is the largest and fastest-growing industry on the planet.  In the United States, healthcare makes up 18% of its GDP by the end of […]
January 12, 2021
inbound call center

Why is the Philippines Great for Inbound Call Center and Outbound Call Center?

Choosing an outsourcing partner for inbound call center and outbound call center services can make or break your organization. Here are some countries where you […]
January 9, 2021
man with headphone

What is Healthcare BPO and Why Should You Care?

Do you need help with the surge of patients these days? Is your paperwork piling up, and you are looking for ways to cut it? […]
November 21, 2020
attract and retain legal clients

The Best Practices to Attract and Retain Legal Clients

Law firms are also businesses. They need to attract and retain clients. But just like in any other business, these tasks are often challenging. Strengthening […]
October 7, 2020
Outsourcing Customer Service

When is Outsourcing Customer Service Good for Small Business?

  Small business owners work hard to forge ahead towards success and make their brand bigger. The number one challenge in doing it is to […]
September 30, 2020
importance of social media customer service

The Importance Of Social Media Customer Service In 2020

For modern consumers, social media customer service is the best option. Waiting to talk to a customer service representative over the phone can actually take […]
September 28, 2020
Customer Service in the Insurance Industry

Customer Service in the Insurance Industry: Securing Loyal Customers

  One of the keys to a successful business lies not only in the products or services but also to loyal customers. This is especially […]
September 21, 2020
e-commerce customer service best practices

11 E-Commerce Customer Service Best Practices You Should Follow

  E-commerce businesses have surged in popularity in recent years. During the pandemic, the role of the e-commerce industry became even more important. However, the customer […]
September 18, 2020
Customer Service Channels

Customer Service Channels Effective for Your Business

  These days, when choosing or purchasing products or services, clients tend to identify the most appropriate platform to use. The recent ATG study reveals […]
September 11, 2020
multilinguak call centers

Expanding Your Business With Multilingual Call Centers

  Reaching out to a global market is the goal for most businesses. However, an international customer base means communicating with people from different time […]
September 9, 2020
Live Chat Statistics 2020

Live Chat Statistics 2020: Trends and Insights Businesses Should Know

  Over the years, technological advancements have innovated business communication. This resulted in the birth of live chat, an essential functionality of a website. This […]
August 20, 2020
live chat support

Shorten Your Response Time With Live Chat Support

  According to a survey by Harris interactive, 75% of customers feel that it takes too long for them to get in touch with a […]
August 18, 2020
call center best practices

Call Center Best Practices You Can Apply To Your Small Business

  A call center is crucial to the success of any business. The performance of your call center can make or break your relationship with […]
August 18, 2020
examples of email customer services

12 Examples of Email Customer Service Best Practices

  Technological advances gave way to the proliferation of new modes of communication. For businesses, these new channels mean new ways to respond to customers […]