October 7, 2020
Small business owners work hard to forge ahead towards success and make their brand bigger. The number one challenge in doing it is to […]
September 30, 2020
For modern consumers, social media customer service is the best option. Waiting to talk to a customer service representative over the phone can actually take […]
September 28, 2020
One of the keys to a successful business lies not only in the products or services but also to loyal customers. This is especially […]
September 21, 2020
E-commerce businesses have surged in popularity in recent years. During the pandemic, the role of the e-commerce industry became even more important. However, the customer […]
September 18, 2020
These days, when choosing or purchasing products or services, clients tend to identify the most appropriate platform to use. The recent ATG study reveals […]
September 11, 2020
Reaching out to a global market is the goal for most businesses. However, an international customer base means communicating with people from different time […]
September 9, 2020
Over the years, technological advancements have innovated business communication. This resulted in the birth of live chat, an essential functionality of a website. This […]
August 20, 2020
According to a survey by Harris interactive, 75% of customers feel that it takes too long for them to get in touch with a […]
August 18, 2020
A call center is crucial to the success of any business. The performance of your call center can make or break your relationship with […]
August 18, 2020
Technological advances gave way to the proliferation of new modes of communication. For businesses, these new channels mean new ways to respond to customers […]
August 14, 2020
Online shopping has become a huge part of the new normal. Consumers purchase through e-commerce sites while more and more entrepreneurs start offering their […]
August 14, 2020
Phone answering is one of the main channels that businesses use to provide customer service. This is why outsourcing phone answering services can be […]
March 20, 2020
Outsourcing an order taking call center is the ultimate choice. Along with convenience, personalized service is one of the keys to enhancing customer experience. […]
July 1, 2019
Not everyone knows what the true value of technical support is. But without it, we will not survive the digital age. Everywhere we look, technology […]
June 27, 2019
There is a saying that conversations shape the world. In an era when communications today have literally blurred out the distance between the two parties, […]