January 20, 2021
Accents are often overlooked by business owners when looking for a company to outsource their inbound call center service. Businesses outsource their service primarily to […]
January 19, 2021
Healthcare is the largest and fastest-growing industry on the planet. In the United States, healthcare makes up 18% of its GDP by the end of […]
January 12, 2021
Choosing an outsourcing partner for inbound call center and outbound call center services can make or break your organization. Here are some countries where you […]
January 9, 2021
Do you need help with the surge of patients these days? Is your paperwork piling up, and you are looking for ways to cut it? […]
November 21, 2020
Law firms are also businesses. They need to attract and retain clients. But just like in any other business, these tasks are often challenging. Strengthening […]
October 7, 2020
Small business owners work hard to forge ahead towards success and make their brand bigger. The number one challenge in doing it is to […]
September 30, 2020
For modern consumers, social media customer service is the best option. Waiting to talk to a customer service representative over the phone can actually take […]
September 28, 2020
One of the keys to a successful business lies not only in the products or services but also to loyal customers. This is especially […]
September 21, 2020
E-commerce businesses have surged in popularity in recent years. During the pandemic, the role of the e-commerce industry became even more important. However, the customer […]
September 18, 2020
These days, when choosing or purchasing products or services, clients tend to identify the most appropriate platform to use. The recent ATG study reveals […]
September 11, 2020
Reaching out to a global market is the goal for most businesses. However, an international customer base means communicating with people from different time […]
September 9, 2020
Over the years, technological advancements have innovated business communication. This resulted in the birth of live chat, an essential functionality of a website. This […]
August 20, 2020
According to a survey by Harris interactive, 75% of customers feel that it takes too long for them to get in touch with a […]
August 18, 2020
A call center is crucial to the success of any business. The performance of your call center can make or break your relationship with […]
August 18, 2020
Technological advances gave way to the proliferation of new modes of communication. For businesses, these new channels mean new ways to respond to customers […]