Fb Pixel Inbound call center Archives |
October 6, 2017

Open Your Business Even On Holidays! Get 24/7 Answering Service

A 24/7 answering service is one proven solution to the real problem many business owners face today: “How can I provide an outstanding level of […]
November 2, 2016
call center in the Philippines

8 Signs to Look Out For In An Inbound Call Center Provider

As a small to medium-sized business owner, you might have already considered outsourcing inbound call center provider at some point. As your customer base grows, […]
August 17, 2016

When your in-house call center just doesn’t work anymore: How to decide when to outsource an inbound call center service

  In outsourcing an inbound call center service, how do you decide when to stop overanalyzing and start taking the next steps to a successful […]
July 6, 2016
inbound call center

How to preserve business values when outsourcing to an inbound contact center

One of the reasons why some companies refuse to outsource is because they believe they will lose their sense of control on the project. Contrary […]
June 22, 2016
outsource inbound call center

Why our clients love outsourced inbound services (And you should, too!)

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. From cost savings to business expansion, the benefits are […]
June 8, 2016
inbound call services

Outsourced inbound call services aren’t as bad as you think

Outsourcing is known to cut costs and expand profit margins, but some businesses are still hesitant to make the leap. Misconceptions about service quality, pricing, […]
June 1, 2016
inbound call center facts

6 Insane Facts About Call Centers

At some point in their business cycle, every company has had to deal with the question of whether to outsource or not. It’s general knowledge […]
May 18, 2016

The worst advice we’ve ever heard about inbound call center outsourcing

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which […]
April 6, 2016
outsourced inbound service for live answering

5 Signs Your Company Needs an Outsourced Inbound Service

Having a live agent to talk to is an experience that present-day, technology-centered customers are still relieved to have. There is something comforting in hearing […]
March 23, 2016
customer engagement through inbound customer service

Inbound customer service yields customer engagement solutions

By providing reliable inbound customer service, companies make it easier for customers to reach out to brands and voice their concerns. Company representatives, from their […]
August 17, 2015

Which of the Main Types of Inbound Call Centers are you Outsourcing?

The Philippines is the number one country for voice outsourcing and the inbound call center services are proven centers for cost savings and profit. The […]
June 3, 2014

Will Marketing Run Call Centers In Five Years?

Written by: John Borillo Published by: Magellan Solutions Marketing plays a significant role in ensuring business growth. Yet, it is not the only factor that makes […]
July 31, 2013

Selling via Home TV Shopping

Unless you’ve been hiding under your favorite rock for the past few decades, then we’re pretty sure you’ve heard of Home TV Shopping. In case […]
July 12, 2010

What Inbound Customer Service Can Do To Engage Customers

Businesses can no longer survive in the rapidly evolving marketplace simply by satisfying demands after a day’s transaction. Bring customers something new and something meaningful, and we can guarantee that you will keep them coming back for more.
May 19, 2010

Inbound Call Center Yields Top Results for SMBs

The goal of outsourcing to a contact center is to ensure that the product you offer keeps the customers coming back satisfied.