Fb Pixel Inbound customer service Archives -
November 23, 2016

Why Customer Support Matters in the Age of E-commerce

Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, […]
August 17, 2016

When your in-house call center just doesn’t work anymore: How to decide when to outsource an inbound call center service

  In outsourcing an inbound call center service, how do you decide when to stop overanalyzing and start taking the next steps to a successful […]
April 6, 2016
outsourced inbound service for live answering

5 signs your company needs an outsourced inbound service (live answering)

Having a live agent to talk to is an experience that present-day, technology-centered customers are still relieved to have. There is something comforting in hearing […]
March 30, 2016
inbound customer service agent

Top 5 qualities of an inbound customer service agent

  It is true that any company or organization is only as good as the people who make it up. For a call center to […]
March 23, 2016
customer engagement through inbound customer service

Inbound customer service yields customer engagement solutions

By providing reliable inbound customer service, companies make it easier for customers to reach out to brands and voice their concerns. Company representatives, from their […]
March 16, 2016
inbound customer service philippines

Types of inbound customer service you can outsource to the Philippines

Customers are the lifeblood of every business. Attending to their concerns and inquiries are crucial because unsatisfied customers can ruin a business’ reputation in various […]