January 10, 2017
outsourcing for startups

How to Totally Outsource the Call Center Needs of Your Startup

Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you […]
May 14, 2015
Customer service skills of Philippine employees

9 Customer service skills found in most Philippine employees

There seems to be no stopping for the Philippine BPO industry. Definitely not surprising as the country holds a huge amount of talented individuals who […]
August 19, 2013

Here are a Couple of Rules for Better Customer Service

We all live by certain rules. Whether it be at home, at work, or on the road, such rules are there to try and keep […]
August 12, 2013

How to Go Above and Beyond the Call of Customer Service

Nowadays, it’s not uncommon for companies to buzz about customer service. In fact, almost all companies, whether big or small, have put in place one […]
July 22, 2013

Customer Service Is About Cooperation

  Are you a member of the Sesame Street generation? If you grew up with Big Bird, Ernie and Bert, and Grover as your Nanny, […]
June 17, 2013

Why Not Dish Out Some “Mom and Pop” Customer Service?

Have you ever wondered how your friendly neighborhood Mom and Pop store manages to stay open all these years despite the onslaught of bigger players? […]