Choosing the Right Partner for Outsourced E-Commerce Customer Service

E-commerce businesses face the constant pressure of consistently providing excellent customer service. The reason e-commerce businesses thrive is due to the loyalty of their customers. Thus, it becomes the responsibility of the e-commerce businesses to retain their loyal customers, whatever it takes. Unfortunately, many e-commerce businesses struggle to provide excellent customer service for various reasons. The good thing is that numerous companies now offer outsourced customer service for e-commerce. However, e-commerce businesses must also ensure that they choose the right outsourcing partner to achieve the best possible results. 

How to Choose the Right Partner for Outsourced E-Commerce Customer Service

• Needs Assessment: It is essential for e-commerce businesses first to determine the type of assistance they require in terms of customer service. E-commerce businesses must be honest enough to admit their weaknesses in providing customer service. Thus, after identifying these needs, it becomes easier for e-commerce businesses to look for suitable outsourcing partners. Outsourcing providers typically specialize in specific areas of expertise, such as customer service.
• Due Diligence: E-commerce businesses should do their due diligence when evaluating potential outsourcing providers. It would be a wise move for e-commerce businesses to focus on experienced and proven outsourcing providers. Thus, this means that outsourcing providers with successful results should be at the top of the list among e-commerce businesses. E-commerce businesses cannot go wrong with outsourcing providers that have a culture of excellence and success. 
• Budget Considerations: Understandably, e-commerce businesses have different budget considerations. These budget differences play a crucial role in selecting the right outsourcing partner. Therefore, e-commerce businesses must assess whether outsourcing providers offer flexible pricing options. E-commerce businesses cannot overpay for the services of outsourcing providers. It is also not a smart move for e-commerce businesses to focus too much on price while disregarding quality.
• Feedback Mechanisms: E-commerce businesses must have constant communication with their outsourcing partners. Having constant communication ensures that the e-commerce business and the outsourcing partner are always on the same page. Thus, e-commerce businesses should inquire about the feedback mechanisms of outsourcing providers as part of doing due diligence. 

Why Choose Magellan Solutions for Outsourced E-Commerce Customer Service?

• Omnichannel Support: We provide our customers with multiple channel options, enabling them to contact us with their concerns easily. We have phone, chat, email, and social media platforms available for our customers. Thus, our e-commerce clients have nothing to worry about because we can take care of their customers. 
• Better Customer Satisfaction: At Magellan Solutions, we have properly trained agents who know how to provide the best outsourced customer service for e-commerce. We ensure that our agents receive regular training to maintain consistent performance. Aside from this, we have a reliable infrastructure and workflows that give us tremendous confidence in delivering impressive customer satisfaction. 
• 24/7 Support: The customers of e-commerce businesses come from various countries with different time zones. The benefit of this is that Magellan Solutions provides 24/7 support to our customers for their convenience. Thus, this means that our customers can call us and expect a prompt response, even outside of office hours or on weekends. We also operate even during the holidays, so our customers have nothing to worry about. 
• Scalability: We understand that e-commerce businesses go through peak and off-peak seasons. The good thing is that we can adjust our resources to help our clients regardless of the season they are facing. We have a team of competent agents who can assist e-commerce businesses during sudden increases in customer calls. Thus, our clients are in good hands as we will deliver the best possible outsourced customer service for e-commerce. 

The Bottom Line

Selecting the best outsourced customer service for e-commerce is crucial for e-commerce businesses to succeed. E-commerce businesses must establish a clear set of criteria to guide their selection of the right outsourcing partner. E-commerce businesses should be safe rather than sorry, so they have to do their due diligence to make the right decision. 

Interested in Outsourced E-Commerce Customer Service?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our outsourced e-commerce customer service. You can also contact us now and receive a complimentary 60-minute consultation.