Common Mistakes to Avoid When Outsourcing E-commerce Technical Support

It is understandable why many e-commerce businesses are outsourcing e-commerce technical support nowadays. These e-commerce businesses are aware of the tremendous challenges involved in consistently providing the best technical support to their customers. Thus, these businesses now rely on e-commerce support outsourcing to help them improve the quality of their technical support, which is a wise move. However, many e-commerce businesses also make significant mistakes when outsourcing e-commerce technical support. The good thing is that these common mistakes are avoidable, and e-commerce businesses must learn from the lessons of these mistakes.

Mistakes That E-commerce Businesses Make When Outsourcing Technical Support

• Price-Based Focus: Most of the time, e-commerce businesses want to opt for the most affordable pricing plan when outsourcing. This is understandable, considering that e-commerce businesses aim to achieve significant cost reductions. However, the reason why having a price-based focus is a common mistake is that the most affordable outsourcing option does not always mean having the best service. Many dishonest outsourcing partners often cut corners to make their pricing plan affordable to e-commerce businesses. There is no point for e-commerce businesses to achieve cost reduction if they fall short on the quality of outsourced technical support. 
• Ignoring the Contract: There are e-commerce businesses that ignore the technical support outsourcing contract and sign it carelessly. This carelessness is what leads e-commerce businesses astray. Those dishonest outsourcing partners will now have the opportunity to include terms and conditions that will hinder the growth and success of e-commerce businesses. Thus, e-commerce businesses must always ensure that they read the technical support outsourcing contract carefully and agree to everything before signing it. 
• Poor Communication: E-commerce businesses must learn how to negotiate with their outsourcing partners regarding the terms and conditions they dislike. However, poor communication between the e-commerce business and the outsourcing partner often leads to serious problems. The absence of effective communication leads to misunderstandings and conflicts that yield no positive results. Thus, the e-commerce business and its outsourcing partner must have effective communication methods to ensure everything flows smoothly. 
• Disregarding Credibility Check: E-commerce businesses must do a credibility check on potential technical support outsourcing partners. This will help them to understand the accomplishments and capabilities of these technical support outsourcing partners. Unfortunately, many e-commerce businesses fail to conduct a credibility check due to a lack of diligence and carelessness. This is unacceptable behavior that often leads to disastrous results. E-commerce businesses can only succeed if they choose the right technical support outsourcing partner.  

Why Choose Magellan Solutions for E-commerce Technical Support?

• Cost-effectiveness: At Magellan Solutions, we offer not only affordable pricing plans but also practical solutions for e-commerce businesses. We also ensure that e-commerce businesses receive the best possible outsourced technical support services. Thus, e-commerce businesses never regret choosing us as their outsourcing partner, as we consistently deliver results that meet expectations. E-commerce businesses get the maximum value for the money that they invest in us. 
• Transparency: We are always sincere and transparent with our e-commerce business partners regarding our outsourced technical support services. We regularly communicate with e-commerce businesses to ensure that we are all on the same page regarding the contract. Thus, this makes it easier for us and our clients to reach an agreement regarding the terms and conditions of the contract. We do not take any actions that could cause e-commerce businesses to lose their trust and confidence in us. 
• Proven Expertise: We encourage e-commerce businesses to conduct their due diligence and discover what Magellan Solutions can do for them. We are always confident in our capabilities, especially when it comes to outsourced technical support services. 

The Bottom Line

Businesses can avoid mistakes in e-commerce support outsourcing. E-commerce businesses must exercise caution when outsourcing technical support to prevent these common mistakes. After all, it is always better to be safe than sorry. Most importantly, e-commerce businesses must choose the right technical support outsourcing partner to achieve the best results. 

Interested in E-commerce Technical Support?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our e-commerce technical support services. You can also contact us now and receive a complimentary 60-minute consultation.