Customer service and sales are among the fastest growing industries this year, according to the recent statistics from CareerBuilder’s 2011 Job Forecast.
Reports from the survey revealed that 25% of hiring managers plan to hire more customer service representatives or those who can work in a customer service call center. Twenty-seven percent of these surveyed respondents plan hiring more professionals with sales backgrounds.
In all, 24% of employers are planning to hire full-time employees this year, up 20% from 2010. More than half of employers surveyed said they were in a better financial standing in 2011 than they were at the beginning of 2010. Only 13% percent of surveyed employers plan to hire part-time employees this year, up 11% percent from 2010.
Improving levels of customer satisfaction
Customer service does not merely function as an after-sales department for the organization. It is designed to improve levels of customer satisfaction, making more customers feel that the product or service they have considered to buy exceeds their expectation.
Now more than ever, companies have been focusing on stronger customer relationships. This confirms the job market’s strong demand for highly skilled workers that can thrive and succeed in this dynamic industry. The effects of the global economic meltdown have made organizations more attuned to the needs of their customers, resulting in increased retention and healthy revenues.
Other growing occupations ready to be filled this year are for skilled trade (heating and air-conditioning, plumbers, pipe-fitters, and electricians); engineering; transportation, warehousing and utilities; education; health care; and automotive industries.
Reference: CareerBuilder 2011 Job Forecast