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Healthcare companies continually face significant challenges in delivering the highest quality of care to their patients. It does not help that healthcare companies also have to deal with a shortage of funds and workforce to handle essential activities. The good thing is that healthcare companies can rely on the Philippines as their business process outsourcing (BPO) partner. There are already plenty of BPO organizations in the Philippines that offer excellent healthcare outsourcing services. Thus, outsourcing healthcare to the Philippines is a wise move for healthcare companies if they want to be productive and profitable in the long run.
Why the Philippines is the Top Choice as a BPO Healthcare Partner
- Healthcare Expertise: The Philippines is proud to have a wealth of competent healthcare professionals with impressive knowledge, skills, and experience. These healthcare professionals have relevant experience working in various healthcare facilities in the Philippines. Thus, there is no doubt that they possess the capability to address patients’ healthcare concerns.
- Cost Savings: Many healthcare companies choose the Philippines as their BPO healthcare partner due to the country’s lower labor costs. The affordable labor cost is beneficial for healthcare companies because cost savings are a priority for them. Healthcare companies can eventually use these cost savings as funds to pursue activities that can further upgrade their services.
- Patient-centricity: Filipino healthcare professionals consistently prioritize their patients’ needs. The patients genuinely appreciate the sincerity and empathy of Filipino healthcare professionals. It also helps that Filipino healthcare professionals are proficient English speakers. It is easy for patients to communicate with Filipino healthcare professionals due to their high level of English fluency. Thus, the patients have a memorable experience while working with Filipino healthcare professionals.
- 24/7 Support: Imagine a situation where patients call the healthcare hotline for an emergency, but nobody responds to them. This situation is truly infuriating from the patients’ perspective. The reality is that not all healthcare companies can provide 24/7 service to their patients. Outsourcing healthcare services to the Philippines can help address this limitation among healthcare companies. Most BPO companies in the Philippines offer 24/7 support, which is very attractive to healthcare companies.
Why Choose Magellan Solutions as Your Philippine BPO Healthcare Partner?
- Experience: We have extensive experience in providing high-quality healthcare services. Whether it’s medical coding, billing, claims processing, or medical transcription, we consistently deliver results that meet expectations. Thus, our clients are always satisfied with the quality of healthcare services that we provide for them.
- Data Security: We understand the concerns of healthcare companies regarding data security. Healthcare companies want their patient data to remain confidential, even after outsourcing specific tasks. The good thing is that we take data security very seriously. We are proud to hold ISO 27001 and HIPAA certifications, demonstrating our commitment to maintaining exceptional data security. Thus, healthcare companies have nothing to worry about regarding the security of their patient data, as data leakage is unlikely to occur.
- Flexibility: At Magellan Solutions, we can adjust our resources to meet the needs of healthcare companies. The reality is that healthcare companies often face numerous unexpected developments. There are times when a sudden increase in the number of patients happens. There are also times when healthcare companies do not have a large number of patients to handle. Thus, regardless of the situation, we are flexible enough to make the necessary adjustments to help healthcare companies succeed.
- Efficiency: We recognize the vital role that artificial intelligence (AI) plays in delivering exceptional healthcare services. Thus, we also use AI-powered chatbots to interact with patients, which significantly improves our efficiency and accuracy. However, using AI-powered technologies does not mean that we allow them to replace our human agents. Instead, our human agents utilize these AI-powered technologies to assist them in addressing patient concerns.
The Bottom Line
Some of the reasons why healthcare providers prefer to outsource healthcare in the Philippines include cost savings, specialized healthcare expertise, and a patient-centric approach. These benefits are too good for healthcare providers to pass up. However, healthcare providers must also choose the right outsourcing partner to achieve their goals and succeed in the long run.
Interested in Healthcare Outsourcing Services?
Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.
As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our healthcare outsourcing services. You can also contact us now and receive a complimentary 60-minute consultation.