How Outsourced E-commerce Support Keeps SMEs’ Service Consistent

The continued growth of the e-commerce industry is undeniable. The truth is that doing business online provides tremendous convenience for customers. All customers need to do nowadays is visit the website, click to order, and pay for the products and services they want. Thus, it should no longer be surprising that many small and medium-sized enterprises (SMEs) also want to venture into the e-commerce industry. Unfortunately, not all SMEs have the capability to excel in the e-commerce industry because of various limitations. The good news is that many companies offer outsourced e-commerce support services for SMEs. Outsourcing e-commerce customer service is the best option for struggling SMEs seeking significant improvements in their operations.  

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How Outsourced E-commerce Support Drives Consistency for SMEs

• 24/7 Support: A significant benefit that SMEs gain from outsourcing e-commerce customer service is access to 24/7 support. Most companies that offer outsourced e-commerce customer service can operate outside of regular business hours, on weekends, and even on holidays. Thus, SMEs have nothing to worry about anymore, as their customers’ concerns will always receive proper resolution around the clock. 
• Multilingual Support: The reality is that e-commerce has made it easier for customers worldwide to purchase the products and services they need. Unfortunately, not all SMEs have the capability to provide multilingual support for their customers abroad. The good thing is that most companies that offer outsourced e-commerce customer service can provide excellent multilingual support. Thus, SMEs can have peace of mind knowing that outsourcing e-commerce customer service can effectively address their customers’ concerns abroad. 
• Omnichannel Support: One thing that customers certainly hate is experiencing delays whenever they have urgent concerns. The good thing is that most companies offering outsourced e-commerce customer service can do so across various communication channels. Customers can call through the phone whenever they have concerns. Customers can also send an email or send a message through chat. Thus, providing omnichannel support is advantageous for SMEs because it enables them to achieve higher customer satisfaction. 
• Enhanced Customer Experience: Outsourcing e-commerce customer service delivers a comprehensive and satisfying experience for customers. SMEs can rely on the proven expertise and knowledge of companies that offer outsourced e-commerce customer service. All SMEs must choose the right outsourcing partner they can depend on to deliver consistent results. 

Why Choose Magellan Solutions for Outsourced E-commerce Support?

• Expertise: We have agents who are experts in consistently providing the best outsourced e-commerce customer service. Our agents undergo regular training to ensure their knowledge and skills in e-commerce customer service continue to improve. Thus, we do not doubt that our agents will consistently perform well and exceed expectations. 
• Cost Reduction: SMEs no longer need to worry about incurring significant expenses to address customer concerns. We possess the expertise and experience to deliver exceptional e-commerce customer service to SMEs. Thus, SMEs need to hire us so they can reduce their costs while also achieving significant cost savings. 
• Scalability: We recognize that SMEs frequently face challenges, particularly in addressing unexpected surges in customer concerns. The good thing is that we have several agents who can effectively handle these challenges for SMEs. Thus, SMEs have nothing to worry about, as we will resolve their customers’ concerns effectively. 
• Collaborative Approach: We ensure that we always collaborate with SMEs to understand the specific e-commerce customer service needs they require. The only way we can effectively help SMEs is by understanding how to address their weaknesses. 

The Bottom Line

Outsourcing e-commerce customer service for consistent support is something that struggling SMEs must seriously consider. While the pressure for SMEs to perform well is always high, they can pursue the outsourcing route to make it easier for themselves. However, SMEs must be wise in choosing the right outsourcing partner to achieve the desired results.

Interested in Outsourced E-commerce Customer Service?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience in providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) as well as large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational performance of business operations by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our outsourced e-commerce customer service. You can also contact us now and receive a complimentary 60-minute consultation.