How Team-Based Answering Services Enhance Guest Experience for Asia-Pacific Hotels and Leisure Estates

It is no longer surprising that people spend time and money on travel, as it is always memorable. People relax and unwind by travelling to their favorite tourist destinations with their families. The Asia-Pacific region is consistently among the top tourist destinations, with countries such as Japan, Thailand, and Singapore. There are many hotels and leisure estates across the Asia-Pacific region to accommodate tourists and provide the best possible experience. However, many of these hotels and leisure estates across the Asia-Pacific region also struggle with handling customer inquiries and concerns. Fortunately, hospitality answering services are now available to hotels and leisure estates across the Asia-Pacific region. Thus, hotels and leisure estates across the Asia-Pacific region should pursue outsourcing to improve their guest call handling. 

How Hospitality Answering Services Support APAC Hotels and Leisure Estates

• 24/7 Support: Customers may call at any time with any concerns, including those related to their travel. Customers may make last-minute changes to their reservations or cancel. The good news is that most hospitality answering service providers offer 24/7 support. Thus, hotels and leisure estates across the Asia-Pacific region won’t have to worry about missed calls anymore. 
• Higher Revenues: Booking conversion rates for hotels and leisure estates across the Asia-Pacific region will increase through outsourcing. Since hotels and leisure estates across the Asia-Pacific region receive 24/7 support, they no longer lose revenue from missed calls. Thus, hotels and leisure estates across the Asia-Pacific region will continue to thrive, with increased revenues through hospitality answering services.  
• Customer Satisfaction: 24/7 support allows customers to call at any time to raise concerns. When hospitality answering services consistently meet expectations, this leads to customer satisfaction. Satisfied customers drive sustained success for hotels and leisure estates across the Asia-Pacific region. 
• Professional Approach: Hospitality answering service providers employ agents who maintain a professional demeanor, resulting in customer satisfaction. These agents are always polite and well-informed about amenities and other key details. Thus, hotels and leisure estates across the Asia-Pacific region can rest assured that their customers are in good hands with professional agents. 

Why Choose Magellan Solutions for Hospitality Answering Services?

• Expertise: We have agents who are experts in providing hospitality answering services. We ensure our agents receive ongoing training to develop their knowledge and skills further. Thus, hotels and leisure estates across the Asia-Pacific region can confidently rely on our expertise. 
• Cost Reduction: We help hotels and leisure estates across the Asia-Pacific region save significant money by partnering with us. Hotels and leisure estates across the Asia-Pacific region won’t have to spend money on hiring and training agents anymore. Instead, these businesses can hire us as their outsourcing partner to reduce costs. 
• Productivity Boost: We know that hotels and leisure estates across the Asia-Pacific region are always busy. These businesses no longer have time to handle customer inquiries. The good thing is that hotels and leisure estates across the Asia-Pacific region can rely on our hospitality answering services to increase productivity. Hotels and leisure estates across the Asia-Pacific region will have more time to focus on their core activities. 
• Collaborative Approach: We understand that hotels and leisure estates across the Asia-Pacific region may have questions about our hospitality answering services. We are ready to collaborate with hotels and leisure estates across the Asia-Pacific region to understand how we can help. We are confident that we can help hotels and leisure estates across the Asia-Pacific region through collaboration. 

The Bottom Line

Hospitality answering services for APAC businesses are very effective. Hotels and leisure estates across the Asia-Pacific region should focus on outsourcing to experience its benefits. However, hotels and leisure estates across the Asia-Pacific region should also select the right outsourcing partner to achieve the best results. These businesses should choose a proven and experienced outsourcing partner. 

Interested in Hospitality Answering Services?

Magellan Solutions is a provider of inbound and outbound call center services, as well as business processing outsourcing, in the Philippines. The company has extensive experience providing best-in-class outsourced solutions to small and medium-sized enterprises (SMEs) and large global enterprises. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh approaches to strategy and operational performance by delivering the right BPO and customer management solutions that span the entire customer lifecycle.

As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every interaction. Visit Magellan-Solutions.com to learn more about our hospitality answering services. You can also contact us now and receive a complimentary 60-minute consultation.