September 24, 2008

The advantages of using a Helpdesk Software

Using helpdesk software should not only be a good option to consider when setting up a customer support service and order taking call center. It should […]
September 23, 2008

Help Desk Support and Managing Customer Expectations

Every now and then, when my Internet at home konks out, I am driven into a state of panic and immediately call the technical support hot […]
September 10, 2008

How to Measure and Improve your Customer Service

Customer service has always been and will probably always be the X factor behind a company’s success. It is the helpful customer service representative or the […]
August 20, 2008

Customer Service as told by 2 Successful Retail Businesses

Sleep Country and Sears Canada are two retail businesses making good in Canada. Both are in highly competitive and saturated industries, but have stood out from […]