December 16, 2009

Philippine call center industry foresees continuous growth, new study says

First collaborative study reveals the resiliency of the Philippine contact center industry amid the global economic downturn and its future growth.
November 27, 2009

The New Frontier, Your Call Center as a Social Media Outpost

If you are like me, and so many other people today, you’ve connected through LinkedIn, set up your profile on Facebook, Twitted your Tweets and MySpace’d […]
November 27, 2009

SMEs Can Improve Performance With Offshore Customer Service

Philippines-based call center has both the expertise and infrastructure to support large-scale operations yet focuses on serving the growing small and medium business market.
June 1, 2009

Restless Mouths

Most of us know what a call center agent does. Have you ever wondered how long a call center agent talks? How long does his saliva […]