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October 5, 2016
outsource customer service

Customer service activities that you should consider to outsource

The proven benefits of outsourcing have encouraged companies of different sizes and from varying industries to delegate their routine tasks to freelancers, contractors, call centers […]
September 28, 2016
call center philippines

Pros and cons of locating your call center in the Philippines

Quora is one of the most popular Q&A sites today. On our Quora profile, we get lots of questions about outsourcing, call centers, and BPOs […]
September 21, 2016
outsource customer service

For the outsourcing newbie: How to outsource a customer service call center?

Outsourcing has been utilized by many businesses around the world for over a decade now, but some business owners still have wavering opinions as well […]
September 14, 2016
Magellan Solutions CEO Fred Chua

Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO

This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver […]
September 7, 2016
small business owners outsource

Top 5 tasks that small business owners really need help with

(As first seen as an answer by Magellan Solutions to a question posted on Quora) Small business owners often wear many hats. However, when is […]
August 17, 2016

When your in-house call center just doesn’t work anymore: How to decide when to outsource an inbound call center service

  In outsourcing an inbound call center service, how do you decide when to stop overanalyzing and start taking the next steps to a successful […]