Magellan Solutions provides SaaS and technology BPO services for software companies, app publishers, consumer-tech brands and online platforms. We answer your users' support tickets, help new customers get value from your product, make the outbound calls that fill your demo calendar, and handle the review, data and admin work behind the platform. All of it works inside the help desk, CRM and tools you already use.
SaaS & Technology BPO Services
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1-800-371-6224
At a Glance
| Best For | SaaS companies, vertical software providers, mobile app publishers, consumer-tech brands, AI companies and online platforms |
| Core Support | Technical support, customer success, billing and subscription support, SaaS lead generation, mobile app support, trust & safety, AI data annotation, back office |
| Channels | Phone, email, live chat, in-app messaging and help desk tickets |
| Delivery | Tier 1–2 support with escalation to your engineers; 24/7 coverage for technical support |
SaaS Growth Is Won on Fast Answers — and Lost in the Ticket Queue
A new customer who can't get past setup in the first week rarely becomes a renewal. A ticket that waits two days becomes a one-star review or a cancellation request. Meanwhile engineers get pulled off the roadmap to answer how-to questions, failed payments go unchased, and the demo calendar has gaps. When the people building the product also run support, the work that grows the business gets whatever time is left. Magellan Solutions takes on the tickets, calls and admin so your team can build and sell.
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Unlock Outsourcing Potential
Our SaaS & Technology BPO Services
Every service below is staffed and trained for software and technology companies, and works in your systems. Some are managed services delivered by a shared team. Others are a dedicated team that works only for you.
Outbound — We Make the Calls
Managed Services — A Trained Team Supports Your Users
Platform Operations and Data
Which Service Fits Your Problem?
Each service answers a different problem. Pick the row that sounds like your week.
| If your problem is… | Start with |
|---|---|
| “Users wait too long for answers, and our engineers end up answering tickets.” | SaaS Technical Support Tier 1–2 coverage with clean escalations. |
| “New customers sign up and never get value from the product.” | SaaS Customer Support & Success Onboarding and check-ins. |
| “Failed payments and cancellation requests are costing us accounts.” | SaaS Billing & Subscription Support Fixed before it becomes churn. |
| “We need more demos on the calendar.” | SaaS Sales Development We make the calls and book the demos. |
| “App-store reviews and in-app messages go unanswered.” | Mobile App Support App users and their devices. |
| “Harmful content and fake accounts get through before anyone reviews them.” | Trust & Safety Operations Review queues worked to your policy. |
| “Our model needs more labeled data than our team can produce.” | AI Data Annotation Labeled and checked to your guidelines. |
| “Account setup, imports and admin requests sit in a backlog.” | SaaS Back Office Support Handled in your systems. |
Why SaaS and Technology Companies Outsource
Most software companies don't outsource to cut corners. They outsource because tickets, follow-up and admin grow faster than headcount, and every hour an engineer or account manager spends on them is an hour not spent on the product or the customer.
Compliance and Data Security, Built In
We know that outsourcing support for a software product means trusting someone else with your users' accounts and data, and that trust is only worth extending to a partner who can show its safeguards. Magellan Solutions operates under certified security standards, documented confidentiality policies, and business continuity planning that keep your customer and product information secure.
Magellan holds ISO 27001 and PCI-DSS certifications — the recognized benchmarks for information security, payment data, and protected customer information. See our certifications.
![Controlled Data Access icon](https://www.magellan-solutions.com/wp-content/uploads/2026/07/controlled-data-access-security-icon-transparent.png"){kind=icon}
Network and IT infrastructure sits in secured, IT-only locations. Workstations and servers are password-protected across access levels, and physical data-entry points are disabled to prevent unauthorized transfer.
Every employee signs a confidentiality agreement before job assignment — subject to Philippine law and prosecutable on breach. Access to your data is limited to the team working on your account.
Continuous data backup with off-site copies, a co-location plan with a backup center outside a 10-mile radius, and power-blackout protection — so customer support doesn't stop when circumstances change.
Who We Serve
Don't see your business type? Our software and technology workflows can be customized around your product, help desk, escalation paths, release calendar, quality controls and security requirements.
Our Onboarding Process
Requirements Setting
Recruitment
Agent Training
Campaign Incubation
Campaign Go Live
Frequently Asked Questions
We'd be happy to walk you through your options.
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specialists will get back to you shortly.
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You can also reach us here:
Toll Free: 1 800 371 6224
US: +1 650 204 3191
UK: +44 8082 803 175
AU: +61 1800 247 724
