April 13, 2016
Voice War 2016 Magellan Solutions

Magellan Solutions’ employees join Voice War 2016

  Magellan Solutions’ Jeric Rongap, Rollie Luchavez, and Jose Muñoz are competing in Voice War 2016 – a nationwide singing competition for BPO/Call Center employees. […]
April 6, 2016
outsourced inbound service for live answering

5 signs your company needs an outsourced inbound service (live answering)

Having a live agent to talk to is an experience that present-day, technology-centered customers are still relieved to have. There is something comforting in hearing […]
March 30, 2016
inbound customer service agent

Top 5 qualities of an inbound customer service agent

  It is true that any company or organization is only as good as the people who make it up. For a call center to […]
March 23, 2016
customer engagement through inbound customer service

Inbound customer service yields customer engagement solutions

By providing reliable inbound customer service, companies make it easier for customers to reach out to brands and voice their concerns. Company representatives, from their […]
March 16, 2016
inbound customer service philippines

Types of inbound customer service you can outsource to the Philippines

Customers are the lifeblood of every business. Attending to their concerns and inquiries are crucial because unsatisfied customers can ruin a business’ reputation in various […]
March 8, 2016
Magellan Solutions in FEU job fair

Magellan Solutions joins FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016

  Magellan Solutions participated in FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016 on March 8, 2016 in Far Eastern University Makati. Companies from […]