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September 3, 2015

In the Time Zone: Australia Companies and Outsourcing to the Philippines

Rising costs, market saturation and competition are just some of the reasons why businesses feel the need to lower their overhead expenses. This helps them […]
September 1, 2015

Home Care Answering Service: A Call Center for Patient Care

Healthcare and home care providers know that their patients’ medical needs don’t stop the moment they leave the clinic. Many of them require follow-up after […]
August 28, 2015

Inbound Call Center Agents: Key Skills That Help Company Growth

Inbound call center agents handle calls initiated by customers. These calls may cover everything from product inquiries and clarifications on a given transaction process, to […]
August 26, 2015

B2B Lead Generation Quickie: Getting Prospects Online

Business to business lead generation is a key task in an increasingly competitive global market. It makes use of several tactics to get sales prospects. […]
August 21, 2015
inbound call center

Inbound call handling for pharmaceutical companies

For the past few years, healthcare and pharmaceutical industries are evolving in terms of managing operations. These companies have been outsourcing inbound call handling to […]
August 20, 2015

Physician Referral and Appointment Setting: Why You Should Outsource It

One of the first things patients need to do when getting medical attention is to find a trusted physician and set an appointment. It’s important […]