August 7, 2015

Retail Call Centers in the Philippines can be a Profit Center

An inbound call center is customer service central for many global companies and even smaller operations that have a global or national distribution of their […]
August 4, 2015

Call Center Location: Mandaluyong, Philippines

Metro Manila Situated in the National Capital Region, Mandaluyong is home to the business district of Ortigas, several malls, prestigious schools and exclusive residential areas. […]
July 30, 2015

Answering Legal: Intake Call Center for Your Law Firm

One of the major challenges of law firms is having an intake service that connects with the clients whatever time of the day or night. […]
July 21, 2015

Nearshoring or Offshoring? The Pros and Cons

Outsourcing is a cost-efficient arrangement that lets clients transfer business processes to a service provider. Numerous benefits include scaled-down expenses, higher profit margins, increased productivity […]
July 16, 2015

Outsourcing Live Chat Operators – It’s Necessary

The ubiquity and convenience of instant messaging has made it a primary channel for communication. It lets people talk to each other in real time. […]
July 13, 2015

6 Tips: a General Guide to Outsourcing in the Philippines

Outsourcing for the first time may seem like an overwhelming prospect. The thought of transferring your processes to an offshore location and entrusting your operations […]